Summary of delay repay requests
Dear London North Eastern Railway Limited,
I politely request the following information for the periods 2017-present:
- the percentage distribution of your delay repay claims which have been submitted to you by grouping of 0-15 minutes, 15-30 minutes, 30-60 minutes, 60-119 minutes, 120+ minutes
- the percentage distribution by approved value of the claims by grouping of £0-10, £10-20, £20-50, £50-100, £100-200, £200-300, £300-400, £400-600
- if possible, the name of your system used to verify delay requests the steps which are taken to conduct this verification.
- please list the specific information or data points that is taken into account to verify the delay or the approval of the claim.
- how long are details stored and retained of people claiming delay compensation before you are deleting this information?
Yours faithfully,
Jerry Wiltrex
Hi Jerry
Just to advise LNER did not receive this request into our inbox, we seem to receive follow up emails but not the original.
I am confirming receipt now I have seen it on the website
Kind regards
Abigail
Dear London North Eastern Railway,
By law, you have now exceeded the time limit in which to respond to my request, without providing a reason for the delay in response.
I politely expect a response within the next 5 working days otherwise further legal action may be taken.
Yours sincerely,
Jerry Wiltrex
Dear Jerry
I have already advised we did not receive your request when you uploaded
it to the WDTK website.
We have calculated 20 working days to end today from our actual receipt,
and will respond today
Kind regards
Abigail
══════════════════════════════════════════════════════════════════════════
From: Jerry Wiltrex <[FOI #940745 email]>
Sent: Saturday, February 18, 2023 9:20:13 AM
To: FOI <[email address]>
Subject: Re: Freedom of Information request - Summary of delay repay
requests
Dear London North Eastern Railway,
By law, you have now exceeded the time limit in which to respond to my
request, without providing a reason for the delay in response.
I politely expect a response within the next 5 working days otherwise
further legal action may be taken.
Yours sincerely,
Jerry Wiltrex
Dear Mr Wiltrex
Please see attached
Kind regards
Abigail
Abigail Coates (She/Her)
Information Officer
East Coast House, 25 Skeldergate, York, YO1 6DH
t. [mobile number] m. [mobile number] e. [email address] @353LNER244#
This message has been scanned for malware by Proofpoint Protection Server.
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now