Summary of complaints for 2012

Dawn Burdett made this Freedom of Information request to The Ombudsman Service Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by The Ombudsman Service Limited.

Dear The Ombudsman Service Limited,

Could you please supply a summary of the total number of complaints received by The Ombudsman in 2012, by Agent. Also show, by Agent, how many complaints are still under investigation, how many were rejected and how many were accepted.

Yours faithfully,

Dawn Burdett

Dawn Burdett left an annotation ()

Please note, by 'accepted' and 'rejected' I mean those complaints which were found in favour of the complainant and those that were not.

Dear The Ombudsman Service Limited,

I still await a response to my Freedom of Information Act query which I should have received by 1st February.

Please review and respond asap.

Yours faithfully,

Dawn Burdett

enquiries, The Ombudsman Service Limited

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Please visit our website using the link below and resend your email to the
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Sent request to The Ombudsman Service Limited again, using a new contact address.

Mark Glover, The Ombudsman Service Limited

FAO Dawn Burdett

 

Thank you for your Freedom for Information request that you made on 27
February 2013 regarding complaints made against agents in 2012.

 

Ombudsman Services is a company and as such is not covered by the
requirements of the Freedom of Information Act. As such we will not be
providing you with the information you request.

 

Mark Glover

Policy Manager

 

Tel: 01925 532129

Ext: 2029

 

Ombudsman Services

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Greenalls Avenue

Warrington

WA4 6HL

 

[1]www.ombudsman-services.org

 

We are experts in dispute resolution, here to sort out complaints from the
customers of companies that have joined us.

 

 

 

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