Successful complaints against Local Authorities

Derick Barnes made this Freedom of Information request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Local Government Ombudsmen,
Can you please provide lists of all complaints against Local Authorities through yourselves (over the last five years) including those that have been successfully upheld by yourselves resulting in that Local authority having to take remedial action? Thankyou.

Yours faithfully,

Derick Barnes

Foi Officer, The Local Government and Social Care Ombudsman

This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-3 days with a reference number and a date by which we will respond to your request. Please note, however, that this address is only for use in relation to requests for information made under the Freedom of Information Act and subject access requests made under the Data Protection Act. If your email is in relation to a new complaint please follow this link to a complaint form<http://www.lgo.org.uk/forms/ShowForm.asp...> or call 0300 061 0614 to speak to one of our Advisers, as the FOI Officer cannot deal with your complaint.

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

Foi Officer, The Local Government and Social Care Ombudsman

Dear Mr Barnes

This is to acknowledge receipt of your request below. I also need to clarify your request. I'm not sure what you mean by 'lists of complaints against local authorities'. We publish an annual review of complaints we've dealt with against local authorities, and spreadsheets of the complaints received and decisions made against each local authority. The spreadsheet for the decisions gives a breakdown including those upheld and those not upheld. Is this what you want? Please see http://www.lgo.org.uk/information-centre..., particularly the spreadsheets available for download on the right hand side of the page.

There are three years' reports published here. If this is what you want, I will look into what information we hold for the two previous years.

Yours sincerely

Hilary Pook
Information & Records Manager | DL: 0330 403 4734 |
Local Government Ombudsman's office |
www.lgo.org.uk |

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Dear Foi Officer,
Thankyou, if you can do so. Grateful.

Yours sincerely,

Derick Barnes

Foi Officer, The Local Government and Social Care Ombudsman

This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-3 days with a reference number and a date by which we will respond to your request. Please note, however, that this address is only for use in relation to requests for information made under the Freedom of Information Act and subject access requests made under the Data Protection Act. If your email is in relation to a new complaint please follow this link to a complaint form<http://www.lgo.org.uk/forms/ShowForm.asp...> or call 0300 061 0614 to speak to one of our Advisers, as the FOI Officer cannot deal with your complaint.

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

Foi Officer, The Local Government and Social Care Ombudsman

4 Attachments

Dear Mr Barnes

I attach a letter and other attachments in response to your request.

Yours sincerely

Hilary Pook
Information & Records Manager | DL: 0330 403 4734 |
Local Government Ombudsman's office |
www.lgo.org.uk |

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