**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A
MEMBER OF THE TEAM ALSO​​**

Thank you for your email.   

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries.  

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website  

If you are contacting us about new COVID-19 treatments, more information
is available on the [3]NHS website. 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding.  

In the meantime, you may find the following information helpful.  

How can the Customer Contact Centre help me?  

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.  

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.   

You may be able to find the answer you are looking for in our Frequently
Asked Questions:  

[4]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here:  

[5]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice?  

No. Our advisors are not clinically trained and are unable to provide
medical advice.   

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

There is more information about getting medical help on the [8]NHS
website.  

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?  

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.   

All hospitals have a Patient Advice and Liaison Service (PALS):  

[9]https://www.nhs.uk/common-health-questio....
  

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:  

[10]https://www.nhs.uk/Service-Search/Clinic...

How do I report a change of name or address?  

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.  

You should also advise your dentist or optician of a change of name or
address as they keep their own records.
Where can I find further information about NHS England and NHS
Improvement?

You can find information about our work on our
website: [11]https://www.england.nhs.uk/about/   

How do you use my information?

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [12]https://www.england.nhs.uk/contact-us/pr...

NHS England Customer Contact Centre  

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Dear J MacIver,

Thank you for your communication dated 01 April 2022.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

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Dear J MacIver,

We are writing with regard to your Freedom of Information (FOI) request
dated 1 April 2022.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

Telephone: 0303 123 1113
Email: [1][email address]
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

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Dear J MacIver,
 
Please accept our sincere apologies for the delay in providing you with a
response to your recent Freedom of Information request. Your request is
being worked on and we hope to be in a position to respond soon.
 
Thank you for your continued patience. 
 
Yours sincerely,
 
Freedom of Information Team
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer
 
 
------------------- Original Message

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Dear J MacIver,
 
Please find attached the response to your recent Freedom of Information
request. Please accept our apologies for the delay in providing this
response. 
 
Yours sincerely,
 
 
Freedom of Information Team
Corporate Communications
Strategy Directorate
NHS England

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