Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

 

Dear Andrew Delany

Request FOI/10334

Further to your request received on 29/07/2024, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will now address each of your questions in
turn.
 

1. Does the local authority provide telecare monitoring services in-house
or are these services outsourced to a third party?

Monitoring is outsourced.

2. If the monitoring services are delivered by the local authority can you
please provide contact details of the person managing the service (please
provide name, job title, email address and phone number)

N/A

3. If the monitoring services are provided by a third party, please supply
the name of the organisation. 

Appello

4. If the monitoring services are delivered by the local authority can you
please supply the name of the platform used. 

N/A

5. How far ahead are you with the analogue to digital switch? 

Just under half of our clients are using digital units, or using digital
ready units.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

 

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

 

Email:        [2][email address]

 

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

8 Mint Walk

Croydon, CR0 1EA

 

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

 

Yours sincerely,
 

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

 

 

[3][email address]

[4][email address]

 

References

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1. https://croydon.disclosure-log.co.uk/
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]