Subject: Patient Portal Supplier

Wendy Naylor made this Freedom of Information request to Highland NHS Board Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Highland NHS Board,

I am writing to you under the Freedom of Information Act 2000 to request the following information:

Does your trust have a 'Patient Portal / Patient Engagement Portal (PEP)’?
* Who is the current provider?
* What is the name of the current solution?
* What is the start and end date of the contract?

* Are you planning to procure a 'Patient Portal / Patient Engagement Platform (PEP)’
* If yes, when are you looking to go out to market and by what route?
A Patient Engagement Portal is a digital way for trusts to communicate with patients, allowing patients to do things such as:
* View/confirm/cancel/change appointments digitally
* View their appointment letters digitally
* Send patients SMS reminders of appointments
* Complete questionnaires digitally (such as pre/post operative assessments; PROMs/PREMs)
* View self help information relating to their care pathway

If you have any queries, please don’t hesitate to contact me and I will be very happy to clarify what I am asking for and discuss the request.

Thank you for your time and I look forward to your response.

Yours faithfully,

Wendy Naylor

foirequestshighland, Highland NHS Board

Thank you for your Freedom of Information request.
Your request has been passed to a member of the FOI team who will be in
touch with an FOI reference number.
Thank you 
The FOI Team

 

 

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foirequestshighland, Highland NHS Board

Dear Wendy

Thank you for your request for information. Your request is being handled
as a request for information under the Freedom of Information (Scotland)
Act 2002.

I will seek the information you request and respond in due course. This
will be within the 20 working days target specified by the Act and no
later than 2^nd April.

If you have any further questions regarding this request, please email
[1][NHS Highland request email] quoting the above reference.

Yours sincerely

Freedom of Information Team
Assynt House | Beechwood Park | Inverness | IV2 3BW
Email:  [2][NHS Highland request email]

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From: Wendy Naylor <[FOI #1096693 email]>
Sent: 05 March 2024 11:48
To: foirequestshighland <[NHS Highland request email]>
Subject: Freedom of Information request - Subject: Patient Portal Supplier
 
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Dear Highland NHS Board,

I am writing to you under the Freedom of Information Act 2000 to request
the following information:

Does your trust have a 'Patient Portal / Patient Engagement Portal (PEP)’?
* Who is the current provider?
* What is the name of the current solution?
* What is the start and end date of the contract?

* Are you planning to procure a 'Patient Portal / Patient Engagement
Platform (PEP)’
* If yes, when are you looking to go out to market and by what route?
A Patient Engagement Portal is a digital way for trusts to communicate
with patients, allowing patients to do things such as:
* View/confirm/cancel/change appointments digitally
* View their appointment letters digitally
* Send patients SMS reminders of appointments
* Complete questionnaires digitally (such as pre/post operative
assessments; PROMs/PREMs)
* View self help information relating to their care pathway

If you have any queries, please don’t hesitate to contact me and I will be
very happy to clarify what I am asking for and discuss the request.

Thank you for your time and I look forward to your response.

Yours faithfully,

Wendy Naylor

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foirequestshighland, Highland NHS Board

2 Attachments

Dear Ms Naylor

 

Please find attached our response to your Freedom of Information request. 

 

If you have any further questions regarding this response, please
email [1][NHS Highland request email] quoting the above reference.

 

 

Yours sincerely

Heather 

 

Heather Campbell 

Freedom of Information Officer

Assynt House | Beechwood Park | Inverness |
IV2 3BW 

Email:  [2][NHS Highland request email]

 

 

 

 

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This email is intended for the named recipient only. If you have received
it by mistake,
please (i) contact the sender by email reply; (ii) delete the email from
your system; .
and (iii) do not copy the email or disclose its contents to anyone.

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References

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mailto:[NHS Highland request email]
2. [NHS Highland request email]
mailto:[NHS Highland request email]