Subject Access Request Policy and Forms

Ryan Raynott made this Freedom of Information request to Great Places Housing Group
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by Great Places Housing Group.

Dear Great Places Housing Group

I am writing to you under the Freedom of Information Act 2000 to request the following information from Great Places Housing Group:

1. A copy of your Subject Access Request Policy

2. A copy of any forms which would be required to be completed by an individual or their representative to request access to their records

Please provide the information in electronic form.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under your Section 16 obligations, as to how I can refine my request to be included in the scope of the Act.

In any case, if you can identify ways that my request could be refined please provide further advice and assistance to indicate this.

I look forward to your response within 20 working days, as stipulated by the Act.

If you have any queries please don’t hesitate to contact me via [email address] or 07484904781 and I will be happy to clarify what I am asking for.

Best wishes,

Ryan

Customer Access Team, Great Places Housing Group

Hi Ryan

Thank you for your email, this has now been forwarded to Sharon Brown, Head of Business Assurance , and she will reply shortly.

Kind regards

CAT

Customer Access Team
Great Places Housing Group
119 Union St Oldham OL1 1TE
CAT Team : 0300 123 1966, option 2
Email: [email address]
www.greatplaces.org.uk

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Great Places Housing Group has 18,000 homes in 36 local
authority areas, including nearly 1,700 supported housing places for
vulnerable people, across the north of England. We develop around 400 new homes every
year to rent and buy and run a wide range of projects and initiatives to benefit
our customers and their communities.

www.greatplaces.org.uk

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Ryan Raynott left an annotation ()

Response Received on 23rd May 2017

Dear Mr Raynott,

Thanks you for your recent contact in to our Customer Access Team stating the following:

Dear Great Places Housing Group

I am writing to you under the Freedom of Information Act 2000 to request the following information from Great Places Housing Group:

1. A copy of your Subject Access Request Policy

2. A copy of any forms which would be required to be completed by an individual or their representative to request access to their records

Please provide the information in electronic form.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under your Section 16 obligations, as to how I can refine my request to be included in the scope of the Act.

In any case, if you can identify ways that my request could be refined please provide further advice and assistance to indicate this.

I look forward to your response within 20 working days, as stipulated by the Act.

If you have any queries please don’t hesitate to contact me via ryanlikeme@icloud.com or 07484904781 and I will be happy to clarify what I am asking for.

Best wishes,

Ryan

Great Places Housing Group is not a public body under the terms of the Freedom of Information Act and is not under any obligation to respond to requests made under this legislation.

Kind regards,

Sharon Brown

Head of Business Assurance

Great Places Housing Group

Southern Gate

729 Princess Road

Manchester

M20 2LT

Tel: 0161 447 6096

Mob: 07929 245216

Email: sharon.brown@greatplaces.org.uk

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Great Places Housing Group has 19,000 homes in 35 local authority areas, including nearly 2,300 supported housing places for vulnerable people, across the north of England. We developed 462 new homes to rent and buy during 2015/16 and run a wide range of projects and initiatives to benefit our customers and their communities.

www.greatplaces.org.uk

Follow us on:

Facebook : www.facebook.com/GreatPlacesHousing

Twitter: twitter.com/MyGreatPlace

This Email (and any attachments) is confidential and intended for the use of the addressee only. If you have received this email in error please notify the originator of the message and delete it from your system.This email has been scanned for viruses. However, you open any attachments at your own risk. Any views expressed in this message are those of the individual sender and do not represent the views or opinions of Great Places Housing Group unless expressly stated otherwise.

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Ryan Raynott left an annotation ()

Email sent to Great Places after they refused the request:

Dear Sharon

Thank you for your response.

While Great Places Housing Group is not strictly subject to the Freedom of Information Act, according to the Housing Corporation: "You can also write to housing associations. Most try to be as open as possible and will provide you with information when they are able. The Housing Corporation requires housing associations to be accessible, accountable and transparent to residents and other stakeholders. The National Housing Federation Code of Governance states that associations should operate in an open and accountable manner by generally making information about their work available to their residents, local communities and other stakeholders."

See: Information Sheet on FOI from the Housing Corporation.

Also, the Information Commissioner has ruled that Housing Associations are subject to the Environmental Information Regulations.
On that basis, I would respectfully request that you reconsider my original request.

Warmest Regards
Ryan