Subject Access Request DPA

[name removed] (Account suspended) made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

[name removed] (Account suspended)

Dear Department for Work and Pensions,

On average how quickly are subject access requests processed?

I called job centre plus at Dingwall Road, Croydon and the phone was put down on me at 5pm. Is this typical of your staff and if so what disciplinary action is taken regarding call handlers?

I sent the relevant forms off for Mrs Patricia Towner to request an income support statement. Who do I contact directly get this sorted as the automated phone line is not helpful and staff put the phone down when valid requests and enquiries are made.

Is the a data protection lead and is there an email address or dedicated phone line?

Can scanned copies of the request and information be sent by secure government email such as

Yours faithfully,

Dr [name removed] [name removed]

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.

show quoted sections


Visible links

[name removed] (Account suspended) left an annotation ()

Phoned up DWP - again phone put down as they probably do with claimants. I am simply trying to get some data for a subject access request made in Croydon with all the relevant paperwork filled out already and posted.

Neil Gilliatt (Account suspended) left an annotation ()

"On average how quickly are subject access requests processed?"

The Information Commissioner allows 40 days, whereas Grimsby Jobcentre took 111 days to provide the information.

P.S. They would never have done unless prompted.

Operations FOI Requests, Department for Work and Pensions

1 Attachment



Dear Mr [name removed],


Please find attached DWP response to your recent Freedom of Information


Yours Sincerley


DWP Operations.

FOI Team



show quoted sections