Dear Department for Work and Pensions,
On average how quickly are subject access requests processed?
I called job centre plus at Dingwall Road, Croydon and the phone was put down on me at 5pm. Is this typical of your staff and if so what disciplinary action is taken regarding call handlers?
I sent the relevant forms off for Mrs Patricia Towner to request an income support statement. Who do I contact directly get this sorted as the automated phone line is not helpful and staff put the phone down when valid requests and enquiries are made.
Is the a data protection lead and is there an email address or dedicated phone line?
Can scanned copies of the request and information be sent by secure government email such as nhs.net?
Dr [name removed] [name removed]
This is an automated confirmation that your request for information has
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By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
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Dear Mr [name removed],
Please find attached DWP response to your recent Freedom of Information
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