Good afternoon Mr Jones

Thank you for your request.

Please note, Q3 of 2016/17 has not yet finished (will close 31st December). Are you seeking Q3 to date?

Your request will be kept on hold until your clarification is received.

Kind regards

Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR

Telephone: 0161 716 3146

Email:t[Pennine Care NHS Foundation Trust request email]
Website: www.penninecare.nhs.uk

show quoted sections

Your email has been received. 
Please be advised, this mailbox will be intermittently monitored between
Saturday 24th December 2016 until Tuesday 3rd January 2017. If you require
urgent assistance regarding a Freedom of Information request during this
time, please call 0161 716 3147. 
If you require assistance with another information governance matter,
please call 0161 716 3149.
If your query relates to any other matter, please call the Trust
switchboard on 0161 716 3000

show quoted sections

 

Dear Mr Jones,

 

FOI ref: 2016/1702

 

Thank you for your request for information dated 22^nd December 2016 and
clarified on 29^th December 2016.

 

We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case by
30^th January 2017.  Please be aware, the information you have requested
may not be disclosed to you if it is exempt.

 

We will inform you if:

•               we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.

•               we are unable to give you the information as responding to
your request exceeds the ‘appropriate limit’. This would apply if it would
take us longer than 18 hours to retrieve, collate and provide the
information you request.

•               your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested

 

If you have any questions about this request, please contact me quoting
the reference number above.

 

 

 

Yours sincerely,

 

Julie Higginbottom

Information Governance Administrator

 

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

 

--------------------------------------------------------------------------

 

show quoted sections

 

 

 

Dear Mr Jones,

 

FOI ref: 2016/1702

 

Further to your email below, I can now respond to your request dated 22^nd
December 2016 and clarified on 29^th December 2016.

 

Following receipt of your request, searches were conducted within Pennine
Care NHS Foundation Trust (the Trust) to locate the requested information
and I can confirm that the information requested is held by the Trust.

 

 

1. How many Subject Access Requests were received in Q1 2016/2017?

 

229

 

2. How many Subject Access Requests received in Q1 2016/2017 were
completed within the 40 day deadline?

 

227 (the remaining 2 were late)

 

3. How many Subject Access Requests were received in Q2 2016/2017?

 

216

 

4. How many Subject Access Requests received in Q2 2016/2017 were
completed within the 40 day deadline?

 

211 (none were late, the remaining 5 are “on hold”)

 

5. How many Subject Access Requests were received in Q3 2016/2017?

 

203

 

6. How many Subject Access Requests received in Q3 2016/2017 were
completed within the 40 day deadline?

 

148 (none have been late, the remainder are “on hold”, or live and
ongoing)

 

7. What database or system do you use to log and manage Freedom of
Information Requests and Subject Access Requests?

 

Safeguard Risk Management

 

 

Complaint Rights

 

Your attention is drawn to the details below, which outline your right of
complaint.

 

Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.

 

Yours sincerely

 

Julie Higginbottom

Information Governance Administrator

 

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

 

*******************************************************************************

 

SATISFACTION SURVEY

 

To help us monitor and improve our services, please complete our anonymous
satisfaction survey that can be found at the following address –

[1]https://www.surveymonkey.co.uk/r/pcftfoi...

 

 

COMPLAINT RIGHTS

 

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

 

You have the right to require Pennine Care NHS Foundation Trust to review
their decision.

 

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

 

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer.

 

That person will be able to discuss the decision, explain any issues and
assist with any problems.

 

Complaint

If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.

 

Complaints should be made in writing and addressed:

The Information Governance Manager

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

If email is preferred, complaints may be sent to [Pennine Care NHS Foundation Trust request email].

 

The Information Commissioner

After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.

 

For information on how to make an application to the Information
Commissioner please visit their website at
[2]www.informationcommissioner.gov.uk.  Alternatively, phone or write to:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone:  01625 545 700

 

--------------------------------------------------------------------------

 

show quoted sections