Students asking for refund

This request has been withdrawn by the person who made it. There may be an explanation in the correspondence below.

Dear University of Reading,

I would like to request the following information under the Freedom of information Act 2000.
How many students have demanded a refund for poor teaching?

Please send me this information electronically

Yours faithfully.

IMPS, University of Reading

Dear Simon

This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 02/10/2017

In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly.

Yours sincerely,

Sinead Latham

Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia

IMPS, University of Reading

Dear Simon

We would like to request some clarification regarding your above referenced FOI request, please.

Please could you confirm which years you would like the below data request for.

Please be aware that if compliance with your request would be estimated to exceed the appropriate costs limit established by section 12 of the Freedom of Information Act 2000, we may not be able to determine whether we hold the requested information.

Your request is on hold pending receipt of this clarification.

Sinead Latham

Information Compliance Officer
Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia

Dear IMPS,

I would like information from the past 4 years: 2014-present.

Yours sincerely,

Simon

IMPS, University of Reading

Dear Simon

Thank you for the clarification. This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 07/02/2018.

In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly.

Yours sincerely,

Sinead Latham

Information Compliance Officer
Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/internal/imps

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IMPS, University of Reading

Dear Simon,
 
Please be advised that in order to not exceed cost limits established by
section 12 of the Freedom of Information Act 2000 we have provided you
with formally recorded complaint data from our Student Appeals &
Complaints department only. The primary reason for this is that to
exhaustively search all possible locations for ‘demands of refund for poor
teaching’ for the years requested would require a search at School and
Department level for their records. There are over 60 such Schools and
Departments and their records are not recorded centrally in an easily
searchable, aggregated format, however, it is likely that the above
locations contain the majority of complaint data and this is provided
below:
 
 
************* FOI REQUEST *******************
 
How many students have demanded a refund for poor teaching (past 4 years:
2014-present)?
 
The data provided below covers Stage 2 complaints and the date of the
final outcome has been used for this table.  We have included matters
relating to academic judgement and PhD supervision as falling within the
remit of “teaching”.
 
 
Year    Refund
2014    <=4
2015    <=4
2016    <=4
2017    14*
 
*2017 refund data is much larger than other years due to a group
complaint.
 
Some information provided above has been withheld under section 40(2) of
FOIA. This applies to numbers that are small enough to potentially
identify individuals, and where this applies this has been indicated using
<=4.
 
Section 40(2) of the FOIA allows a public authority to withhold
information under the FOIA when the information requested is personal data
relating to someone other than the requestor, and its disclosure would
breach any of the Data Protection principles. In this case we believe that
the disclosure of information in respect of potentially identifiable
individuals would not be within their reasonable expectations and as such
would be unfair and in breach of the first data protection principle which
requires personal data to be processed fairly and lawfully. We have
however substituted these numbers with the <=4 range to assist you as much
as possible.
 
 
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
[1]www.reading.ac.uk/freedom-of-information-policy
 
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes:
 
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Email: [2][email address]
 
Yours sincerely
 
 
Rebecca Daniells
IMPS Officer
 
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[3][University of Reading request email]    t: +44 (0)118 378 8981   
[4]www.reading.ac.uk/foia
 
 

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