Students and information

Harvey Slater made this Freedom of Information request to London School of Hygiene and Tropical Medicine

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, London School of Hygiene and Tropical Medicine should have responded by now (details). You can complain by requesting an internal review.

Dear London School of Hygiene and Tropical Medicine,

1. Please explain the steps that the university took last summer, prior to the main autumn enrolment period, to comply with Paragraphs 39, 45, 46, and 52 of the following Office for Students guidance, with particular reference to obtaining consent from students for changes to the material information.

https://www.officeforstudents.org.uk/med...

2. Please supply a copy of the review that you were asked to carry out during the first half of the spring term of your compliance with consumer protection law, as required in this letter from the Office for Students.

https://www.officeforstudents.org.uk/med...

Yours faithfully,

Harvey Slater

LSHTM Servicedesk, London School of Hygiene and Tropical Medicine

LSHTM ServiceDesk
London School of Hygiene & Tropical Medicine

Re: Freedom of Information request - Students and information

Thank you for your request for information under the Freedom of
Information Act.  We will process your request as soon as possible and
will respond within 20 working days.

Information on how we process Freedom of Information requests is available
on the LSHTM website at :
[1]https://www.lshtm.ac.uk/aboutus/organisa...

We may need to contact you again if we require further information from
you in order to process your request.
 
We will also contact you as soon as possible if we determine that a fee
will be payable for reprographics costs (such as photocopying or printing)
or postage costs associated with your request.

Please do not hesitate to contact us by reply to this email if you have
any questions relating to your request.

Regards,
Freedom of Information team

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London School of Hygiene & Tropical Medicine
Keppel Street, London WC1E 7HT UK |  [2]www.lshtm.ac.uk

 

References

Visible links
1. https://www.lshtm.ac.uk/aboutus/organisa...
2. http://www.lshtm.ac.uk/

LSHTM Servicedesk, London School of Hygiene and Tropical Medicine

LSHTM ServiceDesk
London School of Hygiene & Tropical Medicine

Hi

Re: Freedom of Information request - Students and information

Dear Harvey,

I write to provide the response response to your Freedom of Information
Act Request, for which I thank you.

As per each of your questions, respectively:
 

 1. Offer holders have been continuously kept informed of our evolving
teaching delivery plans. We produced specific comms for lab based
programmes with compulsory on-campus elements containing clear
expectations and options for those who are unable or unwilling to
participate in f-2-f teaching. T&Cs have been updated and offer
holders asked to re-confirm their acceptance as part of the enrolment
process. In particular, we drew their attention to the “Changes to
Your Programme of Study” and “Liability” sections which have been
updated to take into account new circumstances arising as a result of
current pandemic. Student Protection Plan has been re-drafted,
outlining clearly contingency plans for each scenario which could
potentially lead to disruption of education delivery. Programme and
Module Specifications have been updated outlining clearly where
certain modules are being temporarily suspended as a result of current
circumstances.
 2. This review is ongoing.

Some standard sections follow on the re-use of the information which has
been supplied to you, and your right to appeal if you are dissatisfied
with our handling of your request.

Re-use of the information supplied to you
The copyright of any information which has been supplied to you will be
owned by LSHTM unless otherwise indicated. The supply of information under
the Freedom of Information Act or the Environmental Information
Regulations does not give the person or organisation who receives it an
automatic right to re-use the information in a way which would infringe
copyright, for example, by making multiple copies, publishing and issuing
copies to the public.
Brief extracts of any material which is supplied to you may be reproduced
under the fair dealing provisions of the Copyright, Designs and Patents
Act 1988 (sections 29 and 30) for research or private study for
non-commercial purposes, criticism, review or news reporting. More
extensive re-use must only be carried out with prior written permission
from LSHTM.
Enquiries about the re-use of material should be directed to the Archivist
& Records Manager (email: [email address]).

Your right to appeal
If you are dissatisfied with the handling of your Freedom of Information
or Environmental Information request, you are encouraged to contact
[London School of Hygiene and Tropical Medicine request email] in the first instance, to determine if your concerns can
be resolved informally. This may lead to a quicker resolution of your
complaint than a formal appeal.
If you remain dissatisfied, you can ask for an internal review of LSHTM's
handling of your request. Appeals should be submitted promptly, and within
12 months of the School's response to your request. If you wish to
complain about a request to which we responded more than 12 months ago,
you should contact the Information Commissioner (see below), as LSHTM will
not process your appeal.
Appeals should be sent in writing to the Secretary at the following
address. You should state as fully as possible why you think your request
was not dealt with in accordance with the Freedom of Information Act or
the Environmental Information Regulations, and the remedy which you are
seeking from the School:

Secretary
London School of Hygiene & Tropical Medicine
Keppel Street
London
WC1E 7HT
Email: [London School of Hygiene and Tropical Medicine request email]

The Secretary will assign your appeal to a review committee, and will
acknowledge receipt of your appeal. The chair of the review committee will
respond to your appeal within 40 working days of its receipt by the
Secretary. If the review committee decides that information should be
released to you, the information will be provided to you as soon as is
practically possible.

If you are dissatisfied with LSHTM's response to your appeal, you can
apply to the Information Commissioner for a decision on whether your
request has been dealt with in accordance with the requirements of the
Freedom of Information Act or the Environmental Information Regulations.
The Commissioner will normally require you to have gone through our
internal appeal process first before he considers your appeal. If the
Commissioner finds in your favour, the Commissioner can require LSHTM to
release the information to you. The Commissioner can be contacted at the
following address:

Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Further information about your right to appeal to the Information
Commissioner is available on the Commissioner's website
(http://www.ico.gov.uk/).

Please do not hesitate to contact [London School of Hygiene and Tropical Medicine request email] if you have any
questions relating to our response to your request.

Yours sincerely,

Alex Hollander
Head of Legal Services

London School of Hygiene & Tropical Medicine
Tel: +44 (0) 742 685 7111
Email: [email address]
Web: www.lshtm.ac.uk

 

School staff and students can visit the [1]ServiceDesk Portal and
[2]update their call under My Requests.

Alternatively, you can reply to this email or phone us quoting reference
2102-3919

LSHTM ServiceDesk
[3]servicedesk.lshtm.ac.uk
+44 (0)20 7927 2186

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London School of Hygiene & Tropical Medicine
Keppel Street, London WC1E 7HT UK | +44 (0)20 7636 8636 |
[4]www.lshtm.ac.uk

References

Visible links
1. http://servicedesk.lshtm.ac.uk/
2. http://lshtm.topdesk.net/tas/public/cont...
3. http://servicedesk.lshtm.ac.uk/
4. http://www.lshtm.ac.uk/

Dear London School of Hygiene and Tropical Medicine,

Can you please supply a copy of the review referred to at Q2) when complete

Yours faithfully,

Harvey Slater

LSHTM Servicedesk, London School of Hygiene and Tropical Medicine

LSHTM ServiceDesk
London School of Hygiene & Tropical Medicine

Re: Re: Freedom of Information request - Students and information

Thank you for your request for information under the Freedom of
Information Act.  We will process your request as soon as possible and
will respond within 20 working days.

Information on how we process Freedom of Information requests is available
on the LSHTM website at :
[1]https://www.lshtm.ac.uk/aboutus/organisa...

We may need to contact you again if we require further information from
you in order to process your request.
 
We will also contact you as soon as possible if we determine that a fee
will be payable for reprographics costs (such as photocopying or printing)
or postage costs associated with your request.

Please do not hesitate to contact us by reply to this email if you have
any questions relating to your request.

Regards,
Freedom of Information team

--------------------------------------------------------------------------

London School of Hygiene & Tropical Medicine
Keppel Street, London WC1E 7HT UK |  [2]www.lshtm.ac.uk

 

References

Visible links
1. https://www.lshtm.ac.uk/aboutus/organisa...
2. http://www.lshtm.ac.uk/

LSHTM Servicedesk, London School of Hygiene and Tropical Medicine

LSHTM ServiceDesk
London School of Hygiene & Tropical Medicine

Hi

Re: Re: Freedom of Information request - Students and information

Dear Harvey. Of course; I have made a note.

Best regards,
Alex

School staff and students can visit the [1]ServiceDesk Portal and
[2]update their call under My Requests.

Alternatively, you can reply to this email or phone us quoting reference
2103-0568

LSHTM ServiceDesk
[3]servicedesk.lshtm.ac.uk
+44 (0)20 7927 2186

--------------------------------------------------------------------------

London School of Hygiene & Tropical Medicine
Keppel Street, London WC1E 7HT UK | +44 (0)20 7636 8636 |
[4]www.lshtm.ac.uk

References

Visible links
1. http://servicedesk.lshtm.ac.uk/
2. http://lshtm.topdesk.net/tas/public/cont...
3. http://servicedesk.lshtm.ac.uk/
4. http://www.lshtm.ac.uk/