Dear Ms Cummings,

This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 12/11/2018.

In the meantime, if you wish to add any further details or check on progress, please reference number: IMPS#02296 in the 'Subject:' line, so that we can track your input and respond promptly.

Yours sincerely,

Sinead Latham

Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia

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Dear Ms Cummings,
We estimate that compliance with your request would exceed the appropriate
costs limit established by section 12 of the Freedom of information Act
2000; this is currently set at £450 (or 18 hours work) by virtue of the
[1]Freedom of Information and Data Protection (Appropriate Limit and Fees)
Regulations 2004. Our estimate has considered the time it would take to
determine whether we hold the information and then to locate, retrieve and
extract it.
The primary reason for why the appropriate limit would be exceeded, is
that the information requested for all of the years specified is not
recorded centrally in an easily searchable, aggregated format. In order to
locate the data requested in relation to the ‘number of students who have
been enrolled in and treated by student mental health services’, we would
have to manually interrogate records held across legacy systems and
databases, and some held in archived paper form, to establish how many
students attended counselling and wellbeing sessions. For the time periods
requested this would involve manually retrieving and searching through
thousands of individual records. Various restructures within the Service
across the years may mean that, again, this is not information that is
readily accessible. A very conservative estimate of 5 minutes per manual
record check for each student registered to identify whether they went on
to attend a counselling or wellbeing support session for all counselling
appointments made for the academic year to date, being in excess of 1200,
equates to over 100 hours work for academic year 2015/16 alone.
We are sorry we cannot provide the requested information to you, however
under Section 16 of FOIA (duty to provide help and assistance) we have
located information previously disclosed under FOI, which relates to the
remainder of your request. This is provided in blue below and we hope it
is of use you.
 
 
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
[2]www.reading.ac.uk/freedom-of-information-policy
 
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes:
 
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Email: [3][email address]
 
 
 
Yours sincerely, 
 
Sinead Latham
Information Compliance Officer
 
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[4][University of Reading request email]    t: +44 (0)118 378 8981   
[5]www.reading.ac.uk/foia
 
 
 

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Dear Ms Cummings,

This email is to formally acknowledge your request for an internal review in relation to IMPS#02296.

Your request will now be reviewed, and if necessary, referred to the University Secretary, as per our Freedom of Information Policy. http://www.reading.ac.uk/web/files/imps/...

We will endeavour to respond to you as soon as possible but in any case, in line with the policy referenced above.

Kind regards,

Sinead Latham

Information Compliance Officer
Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/internal/imps

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Dear Ms Cummings,

We have now completed our internal review.

We can advise that the reason we can provide information on registrations is that this is for all those accessing all services offered by our counselling and wellbeing team.

We do not hold readily accessible data on those that accessed the services specifically for reasons connected to mental health. This is what would require manual interrogation of each visitor record. For the same reasons the break down by years, in respect of mental health, is also not obtainable.

In respect of the total budget for mental health, as previously explained we are unable to extract specific budgets for mental health services as these are combined with the overall budget for the department as a whole which are those we have already provided.

We have looked at the previous response to you and realise that this was not sufficiently explained or suitably clear in our initial reply so please do accept our apologies for this.

Kind Regards

Rebecca Daniells

Information Management & Policy Services (IMPS), Academic and Governance Services, University of Reading
+44 (0)118 378 8981    www.reading.ac.uk/imps
 

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