Student Counselling Services
Dear Bishop Auckland College,
I would like to find our more about your organisation's investment in Student Counselling Services (SCS)
For clarity, I define Student Counselling Services as confidential counselling services for your students (and possibly your workforce).
This can include offering confidential counselling, guidance, and resources for a range of challenges such as stress, anxiety, depression, substance abuse, financial or legal issues, and more, either in person, face-to-face, online and via telephone
My questions are as follows...
1. Does your organisation currently operate an SCS delivered by an external provider?
- If yes, please provide details, including contract expiry dates where relevant
2. Has your organisation reviewed / explored the market regarding the provision of SCS
- If yes - please specify what actions have been taken?
- If no - does your organisation have any plans to review / explore this market in the next 3 years?
3. Has your organisation allocated budget / financial resources in the current financial year, regarding the provision of SCS
- If yes - please specify what actions have been taken?
- If no - does your organisation have any plans to allocate budget / financial resources in the next 3 years?
4. Has your organisation developed a business case (outline or otherwise) regarding the provision of SCS?
- If yes - please specify what actions have been taken?
- If no - does your organisation have any plans to develop a business case in the next 3 years?
5. Will there be any opportunities to engage with your organisation regarding the commissioning / procurement of SCS or similar in the next three years? If so, please explain how?
Yours faithfully,
Andy Ledger
Thank you for your enquiry. Your email has been forwarded to members of
the Quality team, who will endeavour to deal with it as soon as possible.
Please note: The College closes at 12 noon on a Friday, also between the
17 July and the 25 August the Quality Office have limited staff due to the
summer break, we apologise in advance for any delays in dealing with your
enquiries.
If your enquiry is regarding a Data Subject Individual Rights Request
(Data Protection), please be aware that the response time can be one
calendar month. However, we aim to have the response to you within 5
working days depended upon the nature of the request.
If your enquiry is regarding a Freedom of Information Request the response
time can be up to 20 working days.
If your enquiry is regarding a Complaint the response time can be up to 15
working days. However, we will endeavour respond to your matter as
quickly as possible.
If your enquiry is regarding the College Suggestion Scheme the response
time can be up to 15 working days.
If you would like to speak to a member of the Quality team regarding your
request, please call 01388 443069.
Retention of your data
Records documenting enquires made will be retained by the Organisation,
along with the responses provided for the following time periods:
• Data Subject Individual Rights Request – current academic year, plus 2
years
• Freedom of Information Request – current academic year, plus 2 years
• Complaint – current academic year, plus 6 years
• College Suggestion Scheme – current academic year, plus 2 years
Kind Regards
Quality Improvement Team
T: 01388 443069
BISHOP AUCKLAND COLLEGE
Woodhouse Lane
Bishop Auckland
County Durham
DL14 6JZ
Natalie Davison-Terranova Bishop Auckland T: 01388 443000
Principal | Chief College
Executive Woodhouse Lane E: [1][Bishop Auckland College request email]
Bishop Auckland W: [2]http://www.bacoll.ac.uk
County Durham Student Services: 01388 443030
DL14 6JZ
[3]CAREER Ahead with Bishop Auckland College
Dear Mr Ledger,
Thank you for your email dated 27^th July.
We will be in touch within 20 working days with your response.
If we can help you with anything, please don’t hesitate to contact us.
Kind Regards
Quality Improvement Team
T: 01388 443069
BISHOP AUCKLAND COLLEGE
Woodhouse Lane
Bishop Auckland
County Durham
DL14 6JZ
Natalie Davison-Terranova Bishop Auckland T: 01388 443000
Principal | Chief College
Executive Woodhouse Lane E: [1][Bishop Auckland College request email]
Bishop Auckland W: [2]http://www.bacoll.ac.uk
County Durham Student Services: 01388 443030
DL14 6JZ
[3]CAREER Ahead with Bishop Auckland College
[4]Student Support Contacts
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References
Visible links
1. mailto:[Bishop Auckland College request email]
2. http://www.bacoll.ac.uk/
3. https://bacoll.ac.uk/
4. https://bacoll.ac.uk/usefulcontacts
Dear Andy,
Our ref: FOI 21/23
Your reference: [[FOI #1009235 email]]
Further to your Freedom of Information request. Please find attached a
letter of response.
Kind Regards
Quality Improvement Team
T: 01388 443069
BISHOP AUCKLAND COLLEGE
Woodhouse Lane
Bishop Auckland
County Durham
DL14 6JZ
Natalie Davison-Terranova Bishop Auckland T: 01388 443000
Principal | Chief College
Executive Woodhouse Lane E: [1][Bishop Auckland College request email]
Bishop Auckland W: [2]http://www.bacoll.ac.uk
County Durham Student Services: 01388 443030
DL14 6JZ
[3]CAREER Ahead with Bishop Auckland College
[4]Student Support Contacts
This e-mail is intended solely for the addressee and is strictly
confidential. Views or opinions expressed in this e-mail message are those
of the author only. If you are not the addressee, please do not read,
print, re-transmit, store or act in reliance on it or any attachments.
Instead please e-mail it back to the sender and delete the message from
your computer.
E-mail transmission cannot be guaranteed to be secure or error free and
Bishop Auckland College accepts no liability for changes made to this
e-mail (and any attachments) after it was sent or for viruses arising as a
result of this e-mail transmission.
Any unauthorised reproduction, dissemination, copying, disclosure,
modification, distribution and/or publication of this e-mail message is
strictly prohibited. Bishop Auckland College may intercept any email or
other communication which you send to or receive from Bishop Auckland
College's telecommunication systems for certain permitted lawful purposes.
By so corresponding you also give your consent to the College monitoring
and recording of any correspondence using these systems.
References
Visible links
1. mailto:[Bishop Auckland College request email]
2. http://www.bacoll.ac.uk/
3. https://bacoll.ac.uk/
4. https://bacoll.ac.uk/usefulcontacts
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