Dear University of Cambridge,

For the past five years, what is the total number of student complaints received by the University broken down by year into Level 1 and Level 2 complaints.

For all Level 1 complaints received, broken down per year, how many were upheld, partially upheld or rejected?

For all Level 1 complaints received, broken down per year, what was the average (mean) length of time for complaints to be handled from receipt of the initial complaint to the final student acceptance?

For all Level 2 complaints received per year, how many were upheld, partially upheld or rejected?

For all Level 2 complaints received, broken down per year, what was the average (mean) length of time for complains to be handled from receipt of the initial complaint to the final student acceptance?

For all Level 2 complaints received, broken down per year, what was the maximum length of time for complaints to be handled from receipt of the initial complaint to the final student acceptance?

Per year, how many complaints were appealed to Level 3?

For all Level 3 complaints received, broken down per year, what was the average (mean) length of time for complaints to be handled from receipt of the initial complaint to the final student acceptance?

For all Level 3 complaints received, broken down per year, what was the maximum length of time for complaints to be handled from receipt of the initial complaint to the final student acceptance?

Of those appealed to Level 3, how many were referred to a new Level 2 complaint panel?

For those referred to a Level 2 complaint panel, how many were upheld, partially upheld or rejected?

What was the total number of complaints per year that were referred to the Office of the Independent Adjudicator?

For all complaints received to the Office of the Independent Adjudicator, broken down per year, what was the average (mean) length of time for complaints to be handled from receipt of the initial complaint to the final student acceptance?

For all complaints received to the Office of the Independent Adjudicator, broken down per year, what was the maximum length of time for complaints to be handled from receipt of the initial complaint to final student acceptance?

For the past five years, what proportion of Level 1, Level 2, Level 3 and complaints handled by the Office of the Independent Adjudicator related to the following broad categories:
- Academic (e.g. teaching, supervision, grading etc)
- Employee misconduct
- Research/Academic misconduct
- Fraud and corruption
- Bullying/Harassment/Discrimination
- Sexual harassment
- Public interest disclosure/right to information
- Other

Of these, per year, what proportion related to the Equality Act?

What level did these complaints get to?

What was the outcome of these complaints – upheld, partially upheld or rejected?

What was the average (mean) time taken for these complaints to be resolved?

What was the maximum time taken for these complaints to be resolved?

For the past five years, per year, what was the total cost and average (mean) cost in legal fees the University spent in litigation regarding student complaints?

For the past five years, per year, of the resolved legal cases regarding student complaints what was the average (mean) and total pay-out to students who had complaints upheld in court?

Of all cases which went to court, what proportion were upheld, partially upheld or rejected?

Yours faithfully,

Jack Robson