Structure Request

The request was successful.

Dear Solihull Community Housing,

Please send me a structure chart for your Housing, Housing Options and Contact Centre divisions.

Yours faithfully,

Dave Evans

SCH Info (Solihull Community Housing),

Thank you for contacting Solihull Community Housing.

We aim to respond within 48 hours to all enquiries that require a
response.

Competition entry emails will not be replied to but will be forwarded to
the appropriate team.

Our opening hours are Monday to Friday 8am to 6pm.

If your enquiry is urgent and cannot wait please ring us on 0121 717 1515

Kind regards

Solihull Community Housing

Tel: 0121 717 1515
Web:
[1]www.solihullcommunityhousing.org.uk<[2]http://webmail/owa/redir.aspx?C=N9Yfqxmf...>
Follow us on
Twitter<http://webmail/owa/redir.aspx?C=N9Yfqxmf...>
Find us on
Facebook<http://webmail/owa/redir.aspx?C=N9Yfqxmf...>

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References

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1. http://www.solihullcommunityhousing.org....
2. http://webmail/owa/redir.aspx?C=N9Yfqxmf...

SCH Info (Solihull Community Housing),

4 Attachments

Good afternoon Mr Evans,

 

Thank you for your email regarding freedom of information.

 

Can you please confirm what you mean by Housing.  Evidently understand
what is meant by Housing Options and Contact Centre, but unclear what you
mean by just Housing, as there are a significant number of departments. 
In addition, can you please advise why you require this information and
then the request will be forwarded. 

 

Hope this answers your enquiry, if it does not then please advise
accordingly.

 

Your feedback is valued and helps us improve our services please [1]click
here  to complete a short survey about how we handled your enquiry. All
our completed surveys are entered into a quarterly prize draw!

 

Your email details will be stored on our systems and may be used for
future contact, please tell us if you do not want this to happen.

 

Kind Regards

Melanie

SCH Customer Services

Tel: 0121 717 1515

Email: [2][Solihull Community Housing request email]

Web: [3]www.solihullcommunityhousing.org.uk

 

Need to visit a walk in centre? [4]Click here for details.

 

Find us on social media

[5]cid:image001.jpg@01D33141.6CA0F740[6]cid:image002.jpg@01D33141.6CA0F740 [7]cid:image003.jpg@01D33141.6CA0F740

[8]WIH FINALIST email

 

 

 

From: Dave Evans [mailto:[FOI #525303 email]]
Sent: 10 October 2018 10:59
To: SCH Info (Solihull Community Housing)
Subject: Freedom of Information request - Structure Request

 

Dear Solihull Community Housing,

Please send me a structure chart for your Housing, Housing Options and
Contact Centre divisions.

Yours faithfully,

Dave Evans

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[9][FOI #525303 email]

Is [10][Solihull Community Housing request email] the wrong address for Freedom
of Information requests to Solihull Community Housing? If so, please
contact us using this form:
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show quoted sections

Dear Melanie,

Could you highlight the structure charts for tenancy, income, customer service and ASB services along with housing options?

Yours sincerely,

Dave Evans

SCH Info (Solihull Community Housing),

Thank you for contacting Solihull Community Housing.

We aim to respond within 48 hours to all enquiries that require a
response.

Competition entry emails will not be replied to but will be forwarded to
the appropriate team.

Our opening hours are Monday to Friday 8am to 6pm.

If your enquiry is urgent and cannot wait please ring us on 0121 717 1515

Kind regards

Solihull Community Housing

Tel: 0121 717 1515
Web:
[1]www.solihullcommunityhousing.org.uk<[2]http://webmail/owa/redir.aspx?C=N9Yfqxmf...>
Follow us on
Twitter<http://webmail/owa/redir.aspx?C=N9Yfqxmf...>
Find us on
Facebook<http://webmail/owa/redir.aspx?C=N9Yfqxmf...>

show quoted sections

References

Visible links
1. http://www.solihullcommunityhousing.org....
2. http://webmail/owa/redir.aspx?C=N9Yfqxmf...

SCH Info (Solihull Community Housing),

4 Attachments

Good afternoon Mr Evans,

 

Thank you for your email regarding freedom of information request.

The request has been forwarded to the information governance team.  The
team will aim to respond within twenty working days of the written
request.  There may be a fee if it takes us more than 18 hours to prepare
the information requested.  If this is the case we will make contact to
agree the fee in advance. 

 

Hope this answers your enquiry, if it does not then please advise
accordingly.

 

Your feedback is valued and helps us improve our services please [1]click
here  to complete a short survey about how we handled your enquiry. All
our completed surveys are entered into a quarterly prize draw!

 

Your email details will be stored on our systems and may be used for
future contact, please tell us if you do not want this to happen.

 

Kind Regards

Melanie

SCH Customer Services

Tel: 0121 717 1515

Email: [2][Solihull Community Housing request email]

Web: [3]www.solihullcommunityhousing.org.uk

 

Need to visit a walk in centre? [4]Click here for details.

 

Find us on social media

[5]cid:image001.jpg@01D33141.6CA0F740[6]cid:image002.jpg@01D33141.6CA0F740 [7]cid:image003.jpg@01D33141.6CA0F740

[8]WIH FINALIST email

 

 

 

 

 

From: Dave Evans [mailto:[FOI #525303 email]]
Sent: 11 October 2018 13:57
To: SCH Info (Solihull Community Housing)
Subject: RE: Freedom of Information request - Structure Request

 

Dear Melanie,

Could you highlight the structure charts for tenancy, income, customer
service and ASB services along with housing options?

Yours sincerely,

Dave Evans

show quoted sections

FOI Information Governance Team,

Information request
Our reference: 3954728
 

--------------------------------------------------------------------------

 
Dear Mr Evans
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 11 October
2018, the details of which are given below:
 
Dear Solihull Community Housing,

Please send me a structure chart for your Housing, Housing Options and
Contact Centre divisions

Clarification: Could you highlight the structure charts for tenancy,
income, customer service and ASB services along with housing options?
 
We are dealing with your request under the Freedom of Information Act
2000  and we aim to send a response by 8 November 2018.
 
In some instances, a fee may be payable.  If we decide this is the case,
we will send you a fee notice and will require payment before proceeding
with your request.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions  apply to some or all of it, then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office (ICO).
 
 
Yours sincerely
 
 
Alison McCallum
Performance Support Officer
Corporate Performance, Policy and Information
Solihull Council

Tel: 0121 704 6076
[1]www.solihull.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

References

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FOI Information Governance Team,

6 Attachments

Information request
Our reference: 3954728
 

--------------------------------------------------------------------------

 
Dear Mr Evans
 
Thank you for your request for information received on 11 October 2018.
 
Please find our response attached to this email. 
 
 
Yours sincerely
 
 
Alison McCallum
Performance Support Officer
Corporate Performance, Policy and Information
Solihull Council

Tel: 0121 704 6076
[1]www.solihull.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

References

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