Stress Management

Your message to [SRUC request email] couldn't be delivered.
Helen.Howden wasn't found at sruc.ac.uk.
request-657567-61610. . . Office 365 Helen.Howden
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
* Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
* Contact the recipient (by phone, for example) to check that the
address is correct.
* The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
* Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
Was this helpful? [2]Send feedback to Microsoft.
--------------------------------------------------------------------------
More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is
incorrect or doesn't exist at the destination domain. This can usually be
fixed by the sender. However, sometimes the issue needs to be fixed by the
recipient or the recipient's email admin. If the steps in the How to Fix
It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. A forwarding rule can be configured by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via the
Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail
flow settings or MX records can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving
organization's email settings are misconfigured, creating a mail loop when
a message is sent to an address that isn't found in their directory. This
usually won't disrupt mail flow for recipients that actually exist, but
the recipient's email admin should fix the misconfiguration to reduce the
chance of any other mail flow issues. A common cause for this loop is that
the recipient's domain is configured as "Internal Relay" when it should be
"Authoritative." Another common cause for the loop is that both the sender
and recipient are part of the same organization, but the sender's mailbox
is hosted by Office 365, while the recipient's mailbox is hosted
on-premises, and an outbound connector from Office 365 to the on-premises
email servers is missing or misconfigured. To fix this, the recipient's
email admin should create a correctly configured outbound connector in
Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see [3]Fix email
delivery issues for error code 5.4.14 in Office 365.
Original Message Details
Created Date: 5/2/2020 11:26:15 AM
Sender Address: [FOI #657567 email]
Recipient Address: [SRUC request email]
Subject: Re: Freedom of Information request - Stress Management
Error Details
Reported 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
error: [LO2GBR01FT014.eop-gbr01.prod.protection.outlook.com]
DSN generated LNXP123MB2475.GBRP123.PROD.OUTLOOK.COM
by:
Remote LO2GBR01FT014.mail.protection.outlook.com
server:

Message Hops
HOP TIME FROM TO WITH RELAY
(UTC) TIME
5/2/2020 local (Exim 4.89) (envelope-from
1 11:26:15 foi owl.ukcod.org.uk <[FOI #657567 email]>) *
AM
5/2/2020 esmtps
2 11:26:15 owl.ukcod.org.uk starling.ukcod.org.uk (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256) *
AM (Exim 4.89) (envelope-from
<[FOI #657567 email]>)
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
3 11:26:15 mailer102.ukcod.org.uk LO2GBR01FT006.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
4 11:26:16 LO2GBR01FT006.eop-gbr01.prod.protection.outlook.com LO2P123CA0044.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
5 11:26:16 LO2P123CA0044.GBRP123.PROD.OUTLOOK.COM CWLP123MB2737.GBRP123.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
6 11:26:16 GBR01-LO2-obe.outbound.protection.outlook.com CWLGBR01FT016.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
7 11:26:17 CWLGBR01FT016.eop-gbr01.prod.protection.outlook.com CWLP123CA0005.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
8 11:26:17 CWLP123CA0005.GBRP123.PROD.OUTLOOK.COM CWXP123MB2326.GBRP123.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
9 11:26:18 GBR01-LO2-obe.outbound.protection.outlook.com LO2GBR01FT017.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
10 11:26:18 LO2GBR01FT017.eop-gbr01.prod.protection.outlook.com LO3P265CA0001.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
5/2/2020 Microsoft SMTP Server (version=TLS1_2,
11 11:26:18 LO3P265CA0001.GBRP265.PROD.OUTLOOK.COM LNXP123MB2475.GBRP123.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM

Original Message Headers

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LNXP123MB2475.GBRP123.PROD.OUTLOOK.COM (2603:10a6:600:dc::20) with Microsoft
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Received: from LO2GBR01FT017.eop-gbr01.prod.protection.outlook.com
(2603:10a6:600:bb:cafe::9f) by LO3P265CA0001.outlook.office365.com
(2603:10a6:600:bb::6) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2958.20 via Frontend
Transport; Sat, 2 May 2020 11:26:18 +0000
Authentication-Results: spf=neutral (sender IP is 104.47.21.41)
smtp.mailfrom=whatdotheyknow.com; sruc.ac.uk; dkim=pass (signature was
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Received-SPF: Neutral (protection.outlook.com: 104.47.21.41 is neither
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Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2958.20; Sat, 2 May
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(2603:10a6:401:56:cafe::17) by CWLP123CA0005.outlook.office365.com
(2603:10a6:401:56::17) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2958.19 via Frontend
Transport; Sat, 2 May 2020 11:26:17 +0000
Authentication-Results-Original: spf=neutral (sender IP is 104.47.21.59)
smtp.mailfrom=whatdotheyknow.com; sruc.ac.uk; dkim=pass (signature was
verified) header.d=whatdotheyknow.com;sruc.ac.uk; dmarc=pass action=none
header.from=whatdotheyknow.com;compauth=pass reason=100
Received-SPF: Neutral (protection.outlook.com: 104.47.21.59 is neither
permitted nor denied by domain of whatdotheyknow.com)
Received: from GBR01-LO2-obe.outbound.protection.outlook.com (104.47.21.59) by
CWLGBR01FT016.mail.protection.outlook.com (10.152.40.105) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2958.19 via Frontend Transport; Sat, 2 May 2020 11:26:16 +0000
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CWLP123MB2737.GBRP123.PROD.OUTLOOK.COM (2603:10a6:400:5d::10) with Microsoft
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Received: from LO2GBR01FT006.eop-gbr01.prod.protection.outlook.com
(2603:10a6:600:0:cafe::e5) by LO2P123CA0044.outlook.office365.com
(2603:10a6:600::32) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2958.20 via Frontend
Transport; Sat, 2 May 2020 11:26:16 +0000
Authentication-Results-Original: spf=pass (sender IP is 46.43.39.102)
smtp.mailfrom=whatdotheyknow.com; sruc.ac.uk; dkim=pass (signature was
verified) header.d=whatdotheyknow.com;sruc.ac.uk; dmarc=pass action=none
header.from=whatdotheyknow.com;compauth=pass reason=100
Received-SPF: Pass (protection.outlook.com: domain of whatdotheyknow.com
designates 46.43.39.102 as permitted sender) receiver=protection.outlook.com;
client-ip=46.43.39.102; helo=mailer102.ukcod.org.uk;
Received: from mailer102.ukcod.org.uk (46.43.39.102) by
LO2GBR01FT006.mail.protection.outlook.com (10.152.42.92) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
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(Exim 4.89)
(envelope-from <[FOI #657567 email]>)
id 1jUqHf-0004Mx-C5
for [SRUC request email]; Sat, 02 May 2020 12:26:15 +0100
Received: from foi by owl.ukcod.org.uk with local (Exim 4.89)
(envelope-from <[FOI #657567 email]>)
id 1jUqHf-0006X7-5m
for [SRUC request email]; Sat, 02 May 2020 12:26:15 +0100
Date: Sat, 02 May 2020 12:26:15 +0100
From: John Gallacher <[FOI #657567 email]>
To: FOI requests at SRUC <[SRUC request email]>
Message-ID: <[email address]>
Subject: Re: Freedom of Information request - Stress Management
MIME-Version: 1.0
Content-Type: text/plain;
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Content-Transfer-Encoding: 7bit
Return-Path: [FOI #657567 email]
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Thank you for your email.  I am on leave on Monday 18th May and will reply
to emails on Tuesday. 

Kind regards

Devon

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A Charitable company limited by guarantee, Scottish Charity Number:
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Dear John

I refer to your email below which is being treated as a request for information under the Freedom of Information (Scotland) Act 2002. Please note the Coronavirus (Scotland) Bill contains provisions to extend the deadlines under the FOISA from 20 days to 60 days. SRUC is currently working on replying to your request with a deadline of 60 days, although we hope to reply sooner.

I note that you have resent this request on the 17th May. Would you like to withdraw your second request and allow the first request to be completed?

This message is simply to acknowledge receipt and to confirm that we will respond to your request within the required timescale.

Kind regards
Devon

Devon Taylor
Assistant Company Secretary
SRUC, Peter Wilson Building, West Mains Road, Edinburgh, EH9 3JG
T. 0131 535 4129 E. [email address]
Working hours: Flexible during Covid-19. I will be on emails Mon-Fri but please understand if I do not reply immediately.

SRUC: Leading the way in Agricultural and Rural Research, Education and Consultancy.
 Please consider the environment before printing this email.

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Dear John

I refer to your email below which has been treated as a request for
information under the Freedom of Information (Scotland) Act 2002.  Please
find our response in the below table and two attachments.

Information Requested SRUC Response
 1. Please advise over the period (1 Data requested in attached
April 2017 to 12 March 2020), the spreadsheet
number of staff who listed stress
as one of the reasons for sickness.
For clarity, I would be grateful if
you could supply figures broken
down separately year on year for
the following time periods (1 April
2017 to 31 March 2018, 1 April 2018
to 31 March 2019 and 1 April 2019
to 12 March 2020).

 
 2. Of these staff identified above, Data requested in attached
how many were subsequently spreadsheet
discovered to be related to work?
For clarity, I would be grateful if
you could supply figures broken
down separately year on year for
the following time periods (1 April
2017 to 31 March 2018, 1 April 2018
to 31 March 2019 and 1 April 2019
to 12 March 2020).

 
 3. How many days were lost as a result Data requested in attached
of any kind of stress? For clarity, spreadsheet
I would be grateful if you could
supply figures broken down
separately year on year for the
following time periods (1 April
2017 to 31 March 2018, 1 April 2018
to 31 March 2019 and 1 April 2019
to 12 March 2020).

 
 4. How many days were lost as a result For the date ranges requested
of workplace stress? For clarity, I SRUC’s absence recording systems
would be grateful if you could do not allow for the capture of
supply figures broken down our data in this area to be
separately year on year for the differentiated therefore the
following time periods (1 April figures that are illustrated in
2017 to 31 March 2018, 1 April 2018 the attached are inclusive of all
to 31 March 2019 and 1 April 2019 stress related absences as per
to 12 March 2020). request no.3.
 5. How many individual stress risk Data requested in attached
assessments have been carried out spreadsheet.
by the College? For clarity, I
would be grateful if you could We would however add that the data
supply figures broken down does not reflect all intervention
separately year on year for the in respect of work-related stress.
following time periods (1 April Under our absence management
2017 to 31 March 2018, 1 April 2018 procedure instances of work
to 31 March 2019 and 1 April 2019 related stress results in an
to 12 March 2020). referral being made to
occupational health and the
majority of cases are supported
through advice and guidance from
our occupational  health
provider. 
 6. How many occupational group risk SRUC policy does not define a
assessments have been carried out requirement to carry out
by the College? For clarity, I Occupational Group Risk
would be grateful if you could Assessments and the organisation
supply figures broken down does not hold data in relation to
separately year on year for the this part of your Freedom of
following time periods (1 April Information Request
2017 to 31 March 2018, 1 April 2018
to 31 March 2019 and 1 April 2019
to 12 March 2020).
 7. Do you have a specific stress Yes, attached
Policy and/or procedure? If so,
please attach
 8. Do you have a specific stress No
workgroup? If so, please attach
minutes/action points for last year

Right to review:

If you are dissatisfied with this response, you may ask SRUC to conduct a
review of this decision. To do this please contact SRUC’s Professional
Services Director in writing at [1][email address] or in some
other recorded form (e.g. audio or video tape), describe the original
request, explain your grounds for dissatisfaction, and include an address
for correspondence. You have 40 working days from receipt of this letter
to submit a review request to us. When the review process has been
completed, if you are still dissatisfied, you may ask the Scottish
Information Commissioner to intervene. Details of how to contact the
Commissioner and to make an appeal can be found here:
[2]www.itspublicknowledge.info/Appeal

Kind regards

Devon

Devon Taylor

Assistant Company Secretary

SRUC, Peter Wilson Building, West Mains Road, Edinburgh, EH9 3JG

T. 0131 535 4129   E. [3][email address]

Working hours: Flexible during Covid-19.  I will be on emails Mon-Fri but
please understand if I do not reply immediately.

SRUC: Leading the way in Agricultural and Rural Research, Education and
Consultancy.

 P Please consider the environment before printing this email.

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