Streetworks Request

Alex made this Environmental Information Regulations request to South West Water Limited
You only have a right in law to access information about the environment from this authority

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, South West Water Limited should have responded by now (details). You can complain by requesting an internal review.

Dear South West Water Limited,

Please provide a list of all street works that commenced in the month of April 2017 and last in excess of 28 days.

Please ensure this information includes the start date, end date (provisional if works are on-going) and the location.

I look forward to hearing from you.

Yours faithfully,


Finance and Regulatory, South West Water Limited

Dear Alex
Further to your email dated 23rd May 2017 in respect of ‘street works which lasted more than 28 days’ please be advised that there are no street works that meet your criteria for the period requested.

SWW notes that it is now receiving street work requests on a rolling basis. SWW is entitled to charge for locating and collating this data at a rate of £25.00 per hour in accordance with its current charging scheme for requests for information. However SWW has elected to waive the fee on this occasion but reserves the right to do so in future.

Should you have any questions, please contact SWW by emailing [South West Water request email] .

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within 40 working days of the date of receipt of this response and should be addressed to Iain Vosper (SWW Regulatory Director) who can be contacted by e-mail on [email address] .

If you are dissatisfied with the outcome of the internal review, you can apply, without charge, to the Information Commissioner, who will consider whether we have complied with our obligations under the EIRs, and can require us to remedy any problems. You can find out more about how to do this, and about the EIRs in general, on the Information Commissioner’s website at: .
Complaints to the Information Commissioner can be made via the "report a concern" section of the Information Commissioner's website.

With best regards,

South West Water

Peninsula House, Rydon Lane, Exeter, EX2 7HR

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Dear South West Water Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of South West Water Limited's handling of my FOI request 'Streetworks Request'.

I am still awaiting a response from a request that was made in June 2017.

A full history of my FOI request and all correspondence is available on the Internet at this address:

Yours faithfully,


Finance and Regulatory, South West Water Limited

Dear Alex,
Thank you for your email received today regarding an Environmental
Information Regulations request. It will not possible to conduct and
internal review as we are unable to find a request from you in June this
We have reviewed our mailbox [1][South West Water request email] and the last
email from you was received on 23rd May 2017 via the What Do they Know
(WDTK) website. This mailbox is not only our direct mailbox but also the
one used by the WDTK site.
Your request of 23rd May 2017 was responded to on the 20th June and both
the request and our response are visible on the WDTK website.
There are no subsequent requests to SWW on this site.
The link you provided in your email today also goes to the request made on
23rd May, which as previously explained was responded to on 20th June.
Do you have any further information which would allow us to trace your
June request?
Alternatively please do make a submission to us and we will be please to
respond to your request.
If you would like to discuss your query further, please do contact us by
emailing [2][South West Water request email] .
Kind regards
South West Water, Peninsula House, Rydon Lane, Exeter EX2 7HR