STP/ICS Leads
Dear NHS England,
I am writing to request information under the Freedom of Information Act regarding the leadership team of each of the 42 Sustainability Transformation Partnership (STP) and Integrated Care System (ICS).
For each system, please could provide the name of the individual and their job title, associated to each of the below workstreams. In cases where there are joint leads, please include the names of both individuals.
• System/STP Lead
• Independent Chair
• Lead for Workforce
• Lead for Finance
• Lead for Continuing Healthcare
Please don’t hesitate to contact me if you have any questions.
Kind regards
Charlotte Hart
** Please be aware there may be a delay in responding to your email at
this time.**
Dear Customer,
Thank you for your email.
We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.<https://www.england.nhs.uk/contact-us/co...>
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service
(PALS)<https://www.nhs.uk/common-health-questio...>.
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website<https://www.nhs.uk/Service-Search/Clinic...>
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.
How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.
Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website<https://www.england.nhs.uk/about/>
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.<https://www.england.nhs.uk/contact-us/pr...>
NHS England Customer Contact Centre
Dear Charlotte Hart ,
Thank you for your communication dated 20 March 2020.
NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.
For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.
If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].
Yours sincerely,
Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NHS England request email]
‘High quality care for all, now and for future generations’
Dear Charlotte Hart ,
We are writing with regard to your Freedom of Information (FOI) request
dated 20 March 2020.
Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.
We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Email: [1][email address]
Website: [2]www.ico.gov.uk
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].
Yours sincerely,
Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [4][NHS England request email]
‘Health and High quality care for all, now and for future generations’
Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),
Thanks for letting me know about the delay. Would it be possible to let me know when I might be able to receive the information by please?
Yours sincerely,
Charlotte Hart
Dear Charlotte Hart,
Re: Freedom of Information request (Our Ref: FOI-2003-1161309)
Thank you for your Freedom of Information (FOI) request dated 20 March
2020. Please accept our sincere apologies for the delay in responding to
your request.
Your exact request was:
“I am writing to request information under the Freedom of Information Act
regarding the leadership team of each of the 42 Sustainability
Transformation Partnership (STP) and Integrated Care System (ICS).
For each system, please could provide the name of the individual and their
job title, associated to each of the below workstreams. In cases where
there are joint leads, please include the names of both individuals.
• System/STP Lead
• Independent Chair
• Lead for Workforce
• Lead for Finance
• Lead for Continuing Healthcare”
NHS England holds some information in relation to your request.
However, as the information held is in the public domain, we will refer
you to the published source under Section 21 of the FOI Act (information
accessible to the applicant by other means).
Information regarding the two roles of system/STP lead and independent
chair is available [1]on our web page.
NHS England does not hold equivalent information for the other roles
specified. We note that individual STPs/ICSs may approach the designation
of these roles differently, in line with what is most locally appropriate.
Copyright: NHS England operates under the terms of the open government
licence. Please see the [2]NHS England Terms and Conditions.
We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:
NHS England
PO Box 16738
REDDITCH
B97 9PT
Email: [3][NHS England request email]
Please quote the reference number FOI-2003-1161309 in any future
communications.
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:
Email: [4][email address]
Website: [5]www.ico.org.uk
Please note there is no charge for making an appeal.
Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email].
Yours sincerely,
Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [NHS England request email]
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now