Stats from the Overseas Visitors Team at Bolton NHS Foundation Trust

Response to this request is long overdue. By law, under all circumstances, Bolton NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Bolton NHS Foundation Trust,

Under The Freedom of Information Act 2000, could you kindly answer the following questions.
During the period 1st April 2018 to 31st March 2020 at Bolton NHS Foundation Trust,

1. How many patients were charged for care under the National Health Service (Charges to Overseas Visitors) (Amendment) Regulations 2015 and 2017? And what was the total sum of these charges during this period?

2. For how many of those patients was recovery subsequently waived? And what was the total sum of waived bills?

3. Did Bolton NHS Foundation Trust outsource recovery to debt collectors? Who were these companies?

4. How many debts were referred to debt collectors for recovery as a result of non payment?

5.Of the debt that was not waived, how much was paid back directly to the Trust by patients (rather than any third parties purchasing some portion of that debt)?

6. How much of this debt was sold to third parties, and at what total value?

7. Are the debt collectors using enforcement agents?

8a. What was the total value paid in salaries to Overseas Visitors Officers during the period, 1st April 2018 to 31st March 2020?
8b. What was the total value paid in overtime to overseas officers over this time period?

9. Is there any funding set aside solely for the purpose of identifying and / or recovering debt owed by patients other than the salaries and overtime payments to Overseas Visitors Officers?

10a) Other than Overseas Visitors Officers, how many staff are employed solely to provide assistance in identifying debts owed to the NHS by patients (e.g. staff within financial departments), or solely to help recover debts owed by patients that have already been identified?
10b) What was the total cost in salaries paid to these staff members?
10c) What was the total cost in overtime paid to these staff members?

Yours faithfully,

Katie Baker

Yours faithfully,

Katie Baker

Freedom of Information, Bolton NHS Foundation Trust

Dear Sir/Madam,

 

 

Please accept this as acknowledgement of receipt of your request for
information under the Freedom of Information Act 2000. No further
acknowledgment will be sent.

 

Valid Freedom of Information Requests will receive a response within 20
working days. Please note:

 

- 20 working days will commence from the next working day following
receipt of your request

- Public holidays, Saturdays and Sundays are not classed as working days

 

 

 

Yours sincerely,

 

Information Governance Department

Informatics

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390390 Ext 3982

8 [1][email address]

 

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

References

Visible links
1. mailto:[email address]

Freedom of Information, Bolton NHS Foundation Trust

1 Attachment

  • Attachment

    2022 238 FOI Request Stats from the Overseas Visitors Team at Bolton NHS Foundation Trust.pdf

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REF:       2022-238

Subject:   Stats from the Overseas Visitors Team at Bolton NHS Foundation
Trust       

 

 

Dear Sir/Madam,

 

Thank you for your email dated 29^th April 2022 where you requested
information about Stats from the Overseas Visitors Team at Bolton NHS
Foundation Trust.

The information you requested is enclosed.  

 

Please find information attached.

 

If you have any queries or concerns please do not hesitate to contact the
Freedom of Information Department. It would be helpful to quote the above
reference number in any future communication.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to The Chief Executive, Bolton NHS Foundation Trust, The
Royal Bolton Hospital, Minerva Road, Farnworth, Bolton. BL4 0JR.

 

If you are not content with the outcome of your complaint you may apply
directly to the Information Commissioner. Generally the Information
Commissioner cannot make a decision unless you have exhausted the
complaints procedure provided by Bolton NHS Foundation Trust. The
Information Commissioner can be contacted at The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9
5AF.

 

The information supplied to you continues to be protected by the Copyright
Design and Patents Act 1998. You are free to use it for your own purposes,
including any non-commercial research you are doing and for the purposes
of news reporting. Any other reuse, for example commercial publication
requires the permission of the Trust. You must ensure you gain the Trust
permission before reproducing any third party information.

 

 

Yours sincerely,

 

Information Governance Department

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390861

8  [1][email address]

 

Our Bolton NHS Foundation Trust values
V O I C E

 

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Dear Bolton NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bolton NHS Foundation Trust's handling of my FOI request 'Stats from the Overseas Visitors Team at Bolton NHS Foundation Trust'.

it is very disappointing that you are not able to provide answers to some parts of my FOI, you have calculated that gathering this information would be a very timely exercise, but I believe that this is an overestimation of the resource required. I have requested the same information from all other major trusts in Greater Manchester and they have all been able to provide answers to my questions.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

I will appreciate your time to re-visit this,

Yours faithfully,

Katie Baker

Freedom of Information, Bolton NHS Foundation Trust

1 Attachment

  • Attachment

    2022 238 FOI Request Stats from the Overseas Visitors Team at Bolton NHS Foundation Trust Internal Review.doc

    104K Download View as HTML

FREEDOM OF INFORMATION

 

 

REF:                       2022-238     

Subject:               Stats from the Overseas Visitors Team at Bolton NHS
Foundation Trust

 

 

Dear Sir/Madam,

 

Thank you for your email dated 4^th October 2022 where you requested
information about Stats from the Overseas Visitors Team at Bolton NHS
Foundation Trust.

The information you requested is enclosed.  

 

Please see the attached response

 

If you have any queries or concerns please do not hesitate to contact the
Freedom of Information Department. It would be helpful to quote the above
reference number in any future communication.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to The Chief Executive, Bolton NHS Foundation Trust, The
Royal Bolton Hospital, Minerva Road, Farnworth, Bolton. BL4 0JR.

 

If you are not content with the outcome of your complaint you may apply
directly to the Information Commissioner. Generally the Information
Commissioner cannot make a decision unless you have exhausted the
complaints procedure provided by Bolton NHS Foundation Trust. The
Information Commissioner can be contacted at The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9
5AF.

 

The information supplied to you continues to be protected by the Copyright
Design and Patents Act 1998. You are free to use it for your own purposes,
including any non-commercial research you are doing and for the purposes
of news reporting. Any other reuse, for example commercial publication
requires the permission of the Trust. You must ensure you gain the Trust
permission before reproducing any third party information.

 

Yours sincerely,

 

Information Governance Team

Bolton NHS Foundation Trust | Royal Bolton Hospital | Minerva Road |
Farnworth | Bolton | BL4 0JR | 

Tel: (01204) 390390 ext 145861| Email: [1][email address

Website: [2]www.boltonft.nhs.uk  | Follow us on Twitter: [3]@boltonnhsft |
Follow us on Facebook: [4]Bolton NHS Foundation Trust

 

 

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