Statistics on station closures

The request was partially successful.

Dear Sir or Madam,

Can you please let me know for each tube station the number of times it was closed in the last 12 months for reasons other than planned engineering work, the reason for each closure (e.g. overcrowding or flooding) and how long each closure lasted.

Yours faithfully,

Mark Pack

Transport for London

Dear Mr Pack,

Thanks for taking the time to contact the London Underground Customer
Service Centre. I’m writing to let you know that we’ve received your
enquiry.

We will send you a personalised reply within 10 days. However, if we are
unable to answer your comments within this time, we will keep you updated
about the progress of your case until you receive a full response.

If you do need to contact us about this issue in the meantime, you can
call us on 0845 330 9880, quoting the reference number above. We’re open
7 days a week from 8am to 8pm.

Yours sincerely

Shirley Xavier
Customer Services Manager

Please ensure that any reply to this message includes the electronic tag
below so it can be routed to the correct department.

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Transport for London

1 Attachment

Our Ref : 1005441315

Date : 30.12.2009

Mr M Pack

[FOI #24247 email]

Dear Mr Pack

Thank you for your email received by London Underground on 4 December.
You asked for information about station closures in 2009.

Your request has been considered under the requirements of the Fredom of
Information Act and I can confirm that we do hold the information you
require. Please find attached a PDF with the information requested.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me on 0845
3309880.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Shirley Xavier

Customer Service Centre

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procedure published on our website at www.tfl.gov.uk/foi

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[1]www.ico.gov.uk

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Any copyright in the material provided with this response is owned by TfL
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Dear Transport for London,

Thank you for the detailed reply to my FoI request.

Could you please clarify the definition of "closure" used in compiling this data, as I notice that several occasions when I was not allowed in to a tube station due to over-crowding are not listed?

Also, is it possible to have the table available in a data format, such as an Excel document, rather than a pdf?

Yours faithfully,

Mark Pack

Transport for London

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from 8am to 8pm.

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Transport for London

Our ref: 1005441315

Date: 14.01.2010

Dear Mr Pack

Thank you for your further email regarding station closures. You asked
for the definition of closure used in the data supplied.

I can confirm the following which I hope you find helpful.

There are two types of closures – partial closure and full closures. A
full station closure is where all trains non-stop the station and the
exit/entrances are closed and no interchanges can take place. A partial
closure can result where there is overcrowding as described below. The
station can instigate “station control” which means that the entrances
can be closed but the service may still run with interchange access and
exit only available.

Please contact me again if you need any help in the future.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #24247 email]
To: [email address] <[email address]>
CC:
Sent: 30.12.09 19:51:45
Subject: Re: Freedom of Information request - Statistics on station
closures

Dear Transport for London,

Thank you for the detailed reply to my FoI request.

Could you please clarify the definition of "closure" used in
compiling this data, as I notice that several occasions when I was
not allowed in to a tube station due to over-crowding are not
listed?

Also, is it possible to have the table available in a data format,
such as an Excel document, rather than a pdf?

Yours faithfully,

Mark Pack

show quoted sections

Dear Transport for London,

Thank you for your response, but you didn't actually say if it is full or partial or both types of closure which are included in the figures?

Also, can I please have a response to my request to have the information in a data format?

Thanks.

Yours faithfully,

Mark Pack

Transport for London

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from 8am to 8pm.

show quoted sections

Transport for London

Our ref: 1005441315

Date: 28.01.2010

Dear Mr Pack

Thank you for your further email.

In your original request you asked for details of station closures and
therefore we have provided details of full station closures.

Your further query to us referred to times where you have travelled and
were now allowed in the station due to overcrowding. A partial closure
refers to entrances being closed rather than the station being closed.
During a partial closure services continue to run.

As you request asked for station closures these were not included in our
FOI response. Please do let me know if you require this information and I
will collate this for you.

Yours sincerely

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #24247 email]
To: [email address] <[email address]>
CC:
Sent: 14.01.10 17:53:37
Subject: Re: Freedom of Information request - Statistics on station
closures

Dear Transport for London,

Thank you for your response, but you didn't actually say if it is
full or partial or both types of closure which are included in the
figures?

Also, can I please have a response to my request to have the
information in a data format?

Thanks.

Yours faithfully,

Mark Pack

show quoted sections

Dear Transport for London,

Yes please, do provide that extra information.

Yours faithfully,

Mark Pack

Transport for London

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from 8am to 8pm.

show quoted sections

Transport for London

Our ref: 1005441315

Date: 07.02.2010

Dear Mr Pack

Thank you for your further email regarding station closures. I have
spoken to our Performance Management team to try and obtain this data for
you. They have have advised that partial closures are not reported and
therefore we do not have this data to send to you.

However I am keen to help if I can and if there is any other data that you
feel may be useful please do let me know.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #24247 email]
To: [email address] <[email address]>
CC:
Sent: 28.01.10 21:24:57
Subject: Re: Freedom of Information request - Statistics on station
closures

Dear Transport for London,

Yes please, do provide that extra information.

Yours faithfully,

Mark Pack

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