Dear Oisin Rogers

TfL Ref: FOI-4332-1718

Thank you for your request received by Transport for London (TfL) on 30
January 2018 asking for information about statistics on incomplete
journeys in 2017.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

Your request will be processed by the Greater London Authority, TfL and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act 2000 and our information access policy.

A response will be sent to you by 27 February 2018. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Paulina Tuffour

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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Dear Mr Rogers

TfL Ref: FOI-4332-1718

Thank you for your email received by us on 30 January 2018 asking for
information about incomplete journeys in 2017.

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. I
can confirm we hold the information you require.

Under our Transparency Strategy, we make this information available
through the publications and reports section of our website.

a) The number of 'incomplete journeys' by oyster and contactless customers
and the total amount charged for these journeys

Oyster: 
[1]https://tfl.gov.uk/corporate/publication...

open the Excel workbook ‘Incomplete pay as you go journeys by station’

Contactless: 
[2]https://tfl.gov.uk/corporate/publication...

open the Excel workbook ‘Contactless incomplete pay as you go journeys by
station’

b) The number of 'incomplete journeys' by oyster and contactless customers
that were corrected and the corrected charge for these 'incomplete
journeys'.

Oyster:
[3]https://tfl.gov.uk/corporate/publication...

open the Excel workbook ‘Analysis of Oyster pay as you go journeys’

-       Number of incomplete Oyster journeys corrected: column U – Number
of journeys refunded > Autofill

-       Value of incomplete Oyster journeys corrected: column O – Refunds
Paid > Autofill

Contactless:
[4]https://tfl.gov.uk/corporate/publication...

open the Excel workbook ‘Analysis of contactless pay as you go journeys’

-       Number of incomplete contactless journeys corrected: column Q –
Corrected journeys > Autofill

-       Value of incomplete contactless journeys corrected: when fares are
calculated, incomplete journeys which have been Autofilled have the
correct fare applied; there is therefore no value to be refunded.

c) The number of 'incomplete journeys' where users believed that they had
tapped in and out correctly.

We do not record this information.

In accordance with section 21 of the FOI Act, we are not obliged to supply
you with a copy of the requested information as it is already accessible
to you elsewhere.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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