Statistics of service users who have called 999/111 over the age of 65
Dear London Ambulance Service NHS Trust,
Under the Freedom of Information Act I would like to request the following information:
What percentage of patients over the age of 65 called 999 and 111 in the whole of the year of 2020 and 2019?
Thank you for your time
Yours faithfully,
Lauren Cutler
Thank you for your request for information placed under the Freedom of
Information Act (2000).
We will aim to provide you with a response within 20 working days.
Many thanks.
Freedom of Information Office
London Ambulance Service NHS Trust
Dear Ms Cutler
Thank you for your Freedom of Information (FOI) request below.
In your request you have asked for:
What percentage of patients over the age of 65 called 999 and 111 in the
whole of the year of 2020 and 2019?
Our response
Please find the table below.
Year 999 % 999 111 % 111 Total Incidents Attended
Incidents Incidents Incidents Incidents
2019 86% 12%
370,634 52,049 432,164
2020 82% 15%
339,229 61,743 411,803
The data provided includes the total number of face to face incidents
attended where a vehicle responded on scene and where the patient’s age
was given to us as being 65 years or older where the call came via 999 or
via the 111 CAD Link.
By way of advice and assistance, please note that the 999 figures will
include some 111 calls that came in via the 9s therefore will not include
calls from the Met Police (MPS), Health Care Professionals (HCPs), or any
running calls. However these are included in the total incidents figure.
If you are dissatisfied with our response you may request an internal
review by writing to:
Corporate Governance
London Ambulance Service NHS Trust
220 Waterloo Road
London
SE1 8SD
Or alternatively, you can email: [1][email address]
Any internal review requests will be dealt with through our Internal
Review procedure.
If you are dissatisfied following the Internal Review, you have a right to
appeal to the Information Commissioner using the following contact
details:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
Yours sincerely
Bimpe
FOI Team
London Ambulance Service NHS Trust
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