Statistics for npower court cases

Paul Jordan made this Freedom of Information request to Ministry of Justice

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Ministry of Justice.

Provision of statistics for npower court cases - how many cases brought against npower (gas and electricity provider), main basis of case, won, lost, dates, geographical areas, compensation awarded.

Weston, Bob (Gloucester),

1 Attachment

Hello Mr Jordan,
Please find attached an acknowledgement of your recent request.
 
Bob Weston
 
Data Quality Manager
 
HMCTS - Finance Directorate - Performance, Analysis and Reporting Team
 
Tel: 01452 334448 or 0203 3345511
 
E [1][email address]
 
1st Floor | Twyver House | Bruton Way | Gloucester | GL1 1PE
 
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to make representation or other statements which may bind the Ministry of
Justice in any way via electronic means".
 
 

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Weston, Bob (Gloucester),

1 Attachment

Hello Mr Jordan,
Please find attached a response to your recent request.
 
 
Bob Weston
 
Data Quality Manager
 
HMCTS - Finance Directorate - Performance, Analysis and Reporting Team
 
Tel: 01452 334448 or 0203 3345511
 
E [1][email address]
 
1st Floor | Twyver House | Bruton Way | Gloucester | GL1 1PE
 
" I am not authorised to bind the Ministry of Justice contractually, nor
to make representation or other statements which may bind the Ministry of
Justice in any way via electronic means".
 
 

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all
copies and inform the sender by return e-mail.

Internet e-mail is not a secure medium. Any reply to this message
could be intercepted and read by someone else. Please bear that in
mind when deciding whether to send material in response to this message
by e-mail.

This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by the Ministry of Justice. E-mail
monitoring / blocking software may be used, and e-mail content may be
read at any time. You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.

References

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1. mailto:[email address]

Dear Ministry of Justice,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Ministry of Justice's handling of my FOI request 'Statistics for npower court cases'.

The information I requested has been declined (Statistics for npower court cases). I should like to make you aware of the appalling problems npower have caused thousands of its customers. In my case, the entries they placed on my credit file meant that I was almost forced to sell my house. This is not an exaggeration and I have over a hundreds of items of correspondence to evidence this. npower replaced their IT billing system a few years ago and this was done extremely incompetently. I continue to read of customers who have been harassed by debt collectors for money they do not owe, credit files wrongfully marked delinquent, ridiculously high and inaccurate bills. I have also read of several cases where customers have successfully won small claims cases to be compensated for such problems. This is a huge problem and I request the information to benefit other npower victims, not just myself.

I truly believe that the public has a right to be made aware of how many successful cases have been brought against npower and encourage others to rightly seek compensation for the overcharges, stress and harassment they have been subjected to.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Paul Jordan

Jed Maxwell left an annotation ()

Might be better to revise and try it this way as per item 1 of this response on page 3 https://www.whatdotheyknow.com/request/m... to at least find out how many cases were started.

It may be useful to learn that on at least one occasion, a district judge has refused to enforce an energy ombudsman final decision money award for a LIP.

Try https://www.whatdotheyknow.com/body/scot... as well since npower operate in Scotland.

NE RSU FOI & DPA,

1 Attachment

 
Dear Mr Jordan,
 
Please find herewith our acknowledgment to your request for an internal
review in respect of the FOI request 106970.
 
Yours sincerely
 
K Smith
 
K Smith
NE Region KILO
NE Delivery Directors Office,
Level 5 | Leeds Magistrates Court & Family Hearing Centre | PO Box 97 |
Westgate | Leeds | LS1 3JP | DX: 743892 Leeds (Westgate)
 
 
 
 
 
 
 

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all
copies and inform the sender by return e-mail.

Internet e-mail is not a secure medium. Any reply to this message
could be intercepted and read by someone else. Please bear that in
mind when deciding whether to send material in response to this message
by e-mail.

This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by the Ministry of Justice. E-mail
monitoring / blocking software may be used, and e-mail content may be
read at any time. You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.

NE RSU FOI & DPA,

1 Attachment

Dear Mr Jordan,
 
Please find herewith our reply to your request for an internal review in
respect of FOI request 106970.
 
 
 
Yours sincerely
 
K Smith
 
K Smith
NE Region KILO
NE Delivery Directors Office,
Level 5 | Leeds Magistrates Court & Family Hearing Centre | PO Box 97 |
Westgate | Leeds | LS1 3JP | DX: 743892 Leeds (Westgate)
 
 
 
 
 
 
 
 

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all
copies and inform the sender by return e-mail.

Internet e-mail is not a secure medium. Any reply to this message
could be intercepted and read by someone else. Please bear that in
mind when deciding whether to send material in response to this message
by e-mail.

This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by the Ministry of Justice. E-mail
monitoring / blocking software may be used, and e-mail content may be
read at any time. You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.