Statistics and information on how people with disabilities are treated
Dear NHS England,
My name is Richard Clarke and I work for an advocacy network called Solihull action through advocacy as a link worker. We are linked to various other advocacy groups throughout the west midlands and we are looking at trying to get a national picture of how the disabled are treated within hospitals and care homes. We are obviously not looking to hear individuals private stories but are looking for statistics such as which hospitals have specialist nurses for the disabled, the rate of complaints among the disabled and any other relevant issues. I look forward to receiving your reply.
Yours faithfully,
Richard Clarke
**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A
MEMBER OF THE TEAM ALSO**
Thank you for your email.
Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries.
For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website
If you are contacting us about new COVID-19 treatments, more information
is available on the [3]NHS website.
For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding.
In the meantime, you may find the following information helpful.
How can the Customer Contact Centre help me?
We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care. Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.
We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.
You may be able to find the answer you are looking for in our Frequently
Asked Questions:
[4]https://www.england.nhs.uk/contact-us/ho...
You can find out how to feedback or make a complaint about an NHS service
here:
[5]https://www.england.nhs.uk/contact-us/co...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice.
For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.
For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.
There is more information about getting medical help on the [8]NHS
website.
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.
All hospitals have a Patient Advice and Liaison Service (PALS):
[9]https://www.nhs.uk/common-health-questio....
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:
[10]https://www.nhs.uk/Service-Search/Clinic...
How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.
Where can I find further information about NHS England and NHS
Improvement?
You can find information about our work on our
website: [11]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [12]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre
##-- Type your message above this line --##
--------------------------------------------------------------------------
Dear Sir/Madam,
Thank you for contacting the NHS England Customer Contact Centre.
The Customer Contact Centre is here to support patients and their
representatives with enquiries, concerns or complaints about primary care.
Primary care includes local healthcare services such as GP's, dentists,
opticians and pharmacies. We can also help with enquiries, concerns or
complaints about healthcare in prison, military healthcare and some
specialised services that support people with a range of rare and complex
conditions.
For the information you require you would need to contact the Clinical
Commissioning Group.
[1]https://www.england.nhs.uk/ccg-details/
Thank you for contacting us.
Regards
Katie
Customer Contact Advisor
NHS England
PO Box 16738 | Redditch | B97 9PT
0300 3 11 22 33
[2][NHS England request email]
[3]www.england.nhs.uk
Webchat available at [4]https://www.england.nhs.uk/contact-us/
--------------------------------------------------------------------------
richard clarke <[FOI #837568 email]>
Errand: 339982-1
Sent: 2022-02-28, 18:21
To: [NHS England request email]
Subject: Freedom of Information request - Statistics and information on
how people with disabilities are treated
Dear NHS England,
My name is Richard Clarke and I work for an advocacy network called
Solihull action through advocacy as a link worker. We are linked to
various other advocacy groups throughout the west midlands and we are
looking at trying to get a national picture of how the disabled are
treated within hospitals and care homes. We are obviously not looking to
hear individuals private stories but are looking for statistics such as
which hospitals have specialist nurses for the disabled, the rate of
complaints among the disabled and any other relevant issues. I look
forward to receiving your reply.
Yours faithfully,
Richard Clarke
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #837568 email]
Is [NHS England request email] the wrong address for Freedom of Information
requests to NHS England? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.
This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.
--------------------------------------------------------------------------
--------------------------------------------------------------------------
--------- Cention Contact Center - Original message - End ---------
References
Visible links
1. https://www.england.nhs.uk/ccg-details/
2. mailto:[NHS England request email]
3. http://www.england.nhs.uk/
4. https://www.england.nhs.uk/contact-us/
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now