Statistical info on investigators handling referrals by Bernard Jenkin MP

The request was successful.

Dear Parliamentary and Health Service Ombudsman,

You have disclosed that Bernard Jenkin MP referred 36 cases to you between June and November 2014:

https://www.whatdotheyknow.com/request/w...

In a previous FOI response you refused my request for information relating to the 36 cases:

https://www.whatdotheyknow.com/request/r...

I now request the following (non-personal information):

1. How many investigators dealt with the 36 referrals by Mr Jenkin MP?

2. Of those investigators who either fully upheld/partly upheld or did not uphold at least one of the 36 cases in question please provide for the year 2014/15 details of the total number of cases that they each:

a/ upheld;
b/ partly upheld; and
c/ did not uphold.

Yours faithfully,

J Roberts

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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foiofficer, Parliamentary and Health Service Ombudsman

3 Attachments

Dear J Roberts

 

Re: Your information request: FDN- 225033

 

Thank you for your request for information. 

 

I am pleased to say that we do hold the information you have requested and
I can disclose it to you.

 

First, I should explain that Mr Jenkin MP referred 36 complaints (35
parliamentary complaints referred and one support for a health complaint)
to us between 1 June 2014 and 31 December 2014, not 31 November 2014.  I
am sorry if there has been some confusion.

 

Of the 36 complaints Mr Jenkin referred, 11 were allocated to
investigators and investigated. Those 11 cases were investigated by seven
investigators. The remaining 25 were not investigated and were, therefore,
not dealt with by investigators.  Of these seven investigators, four
either upheld, partly upheld or did not uphold one of the 11 cases. The
other cases are ongoing.

 

You have asked to know more about the output of the investigators who
upheld, partly upheld, or did not uphold one of the cases referred by Mr
Jenkin.   The total number of cases those investigators either upheld,
partly upheld or did not uphold between 1 April 2014 and 31 March 2015 is
in the table below.

 

Investigator Upheld Partly upheld Not upheld
A 8 8 8
B 1 0 7
C 7 7 6
D 4 8 5

 

I do hope you find this information useful.  If you are in any way
dissatisfied with how I have handled your request for information, you can
ask for a review by emailing [1][email address]

 

Best wishes

 

 

Patrick

 

 

Patrick O’Connell

Parliamentary and Health Service Ombudsman

[2]www.ombudsman.org.uk

 

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From: J Roberts [mailto:[FOI #272193 email]]
Sent: 06 June 2015 12:48
To: foiofficer
Subject: Freedom of Information request - Statistical info on
investigators handling referrals by Bernard Jenkin MP

 

Dear Parliamentary and Health Service Ombudsman,

You have disclosed that Bernard Jenkin MP referred 36 cases to you between
June and November 2014:

[6]https://www.whatdotheyknow.com/request/w...

In a previous FOI response you refused my request for information relating
to the 36 cases:

[7]https://www.whatdotheyknow.com/request/r...

I now request the following (non-personal information):

1. How many investigators dealt with the 36 referrals by Mr Jenkin MP?

2. Of those investigators who either fully upheld/partly upheld or did not
uphold at least one of the 36 cases in question please provide for the
year 2014/15 details of  the total number of cases that they each:

a/  upheld;
b/  partly upheld; and
c/  did not uphold.

Yours faithfully,

J Roberts

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Dear foiofficer,

Thank you for the information. There are some things that I need you to clarify. You wrote:

'Investigator Upheld Partly upheld Not upheld
A 8 8 8
B 1 0 7
C 7 7 6
D 4 8 5'

Do the figures 8,1,7 and 4 in the first numerical column refer to upheld complaints?

Do the figures 8,0,7 and 8 in the second numerical column refer to partly upheld complaints?

Do the figures 8,7,6 and 5 in the third numerical column refer to not upheld complaints?

In the course of a year (1 April 2014 to 31 March 2015) is it correct that:

Investigator A investigated 24 complaints;

Investigator B investigated 8 complaints;

Investigator C investigated 20 complaints; and

Investigator D investigated 17 complaints?

Yours sincerely,

J Roberts

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

show quoted sections

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

D. Speers left an annotation ()

Good FOI Request thank you for asking!

foiofficer, Parliamentary and Health Service Ombudsman

Dear J Roberts,

Re: Your information request: FDN- 225033

Thank you for your email of 2 July. It appears that the formatting of my colleague, Patrick's, email to you was distorted once put on the Whatdotheyknow website. In order to make it more clear I have set out the data in a different format to make it easier to read. Please see below.

Investigator A
Upheld : 8 , Partly upheld : 8 , Not Upheld : 8

Investigator B
Upheld : 1 , Partly upheld : 0 , Not Upheld : 7

Investigator C
Upheld : 7 , Partly upheld : 7 , Not Upheld : 6

Investigator D
Upheld : 4 , Partly upheld : 8 , Not Upheld : 5

In answer to your questions, yes it is correct that Investigator A investigated 24 complaints; Investigator B investigated 8 complaints; Investigator C investigated 20 complaints; and Investigator D investigated 17 complaints.

Yours sincerely,

Rebyn Buleti
Business Support Officer
FOI/DP Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

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J Roberts left an annotation ()

Investigator B may be a part-timer. One case every 6 weeks.

[Name Removed] (Account suspended) left an annotation ()

Investigator B might also get the complicated ones.