Station skipping statistics

Gareth Dennis made this Freedom of Information request to Office of Rail and Road

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Office of Rail and Road,

I am writing to see if you hold any data within the national rail statistics about TOCs "skipping" intermediate stations during service perturbations.

This would include numbers of incidences, both in total and as a percentage of total trains run. It would also be useful to understand the financial implications of this practice, in terms of any charges or fines that TOCs endure for each station stop "skipped".

Furthermore, is "station skipping" permitted within the various rules in place controlling TOC operations?

Thank you for any information you can provide.

Yours faithfully,

Gareth Dennis

CCT Contact, Office of Rail and Road

2 Attachments

Dear Mr Dennis,

 

Thank you for your request for information for statistical data on Train
Operating Companies (TOCs ) failing to stop at intermediate stations
during service disruption.

 

We have considered your request under the terms of the Freedom of
Information Act 2000 (FoIA 2000).

 

We publish full and part cancellations in a dataset. This can be viewed on
our data portal in the format available,
[1]https://dataportal.orr.gov.uk/displayrep....
 

 

TOCs  provide their passenger services under the terms of their franchises
with the Department for Transport (DfT), and are contracted to achieve a
certain level of performance using a measure known as the Public
Performance Measure (PPM). Failure to achieve the specified performance
level will result in financial penalties or, in extreme cases, early
termination of the franchise agreement. PPM covers not only the timely
arrival of a train at its destination station, but also the cancellation
of a service, whether in whole or in part, and whether it has stopped at
all the stations it was scheduled to. The effect of a train's failure to
stop at a scheduled intermediate stop is calculated, using the delay to
passengers having to use the next train, using that as a measure of late
arrival of the service. The sole purpose of skipping or cancelling stops
is to recover the service following disruption for the benefit of
subsequent passengers/services. It is up to the operator to determine the
best approach and it varies from TOC to TOC – those running commuter
services are more likely to implement it to enable the service to recover.
Longer distance operators are more likely to run a service late but in
full.

 

A train is considered to be a full cancellation if it covers less than
half the scheduled mileage, or does not run at all. Delay minutes and
other intelligence are used to apportion responsibility for a full
cancellation. A train is considered to be a part cancellation if it covers
more than half the scheduled mileage and either failed to run the whole
journey or failed to stop at any station on the way. Trains completing
their scheduled journey but arriving at their final destination late by
120 minutes or more also count as part cancellations. Compliance with the
PPM is monitored by the Department for Transport (DfT) [2]www.dft.gov.uk.

 

Regarding your question on whether “station skipping” is permitted to
TOCs, the answer is essentially yes. Station skipping is recognized and
accepted practice when disruption occurs. As explained above, this occurs
to enable services to recover and get back to right time running.  It is
more acceptable in the off peak than peak when overcrowding is less of an
issue.  It is regrettable but necessary sometimes to minimize overall
disruption.  There is often a misconception that this is done to try and
manipulate PPM figures although this is not actually the case as failing
to call at stops automatically results in PPM failures.

 

Should you have any further enquiries regarding your request, please
contact the Customer Correspondence Team.

 

Your rights of appeal under FoIA 2000

 

If you are not satisfied in any way with how your request has been
handled, you have the right to ask for an internal review. Internal review
requests should be submitted within two months of the date of this email,
and should be addressed to the Board Secretariat at:

 

Office of Rail and Road

One Kemble Street

London

WC2B 4AN

 

Email: [email address]

 

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner (IC) for a decision.
Generally the IC cannot make a decision unless you have exhausted the
complaints procedure provided by ORR. The IC can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Tel: 0303 123 1113

E-mail: [email address]

Website: http://www.informationcommissioner.gov.uk

 

Yours sincerely

 

 

 

  [4]Description: Customer
cid:image002.png@01D19EEC.BCF6DAE0 Correspondence
[3]Description: Team
cid:image001.png@01D19EEC.BCF6DAE0 One Kemble
Street

London

WC2B 4AN

0207 282 2000

Web:
ORR.gov.uk 
Follow us on
twitter
[5]@railandroad

 

 

 

From: Gareth Dennis <[FOI #468173 email]>
Sent: 01 March 2018 12:58 PM
To: CCT Contact <[email address]>
Subject: Freedom of Information request - Station skipping statistics

 

Dear Office of Rail and Road,

I am writing to see if you hold any data within the national rail
statistics about TOCs "skipping" intermediate stations during service
perturbations.

This would include numbers of incidences, both in total and as a
percentage of total trains run. It would also be useful to understand the
financial implications of this practice, in terms of any charges or fines
that TOCs endure for each station stop "skipped".

Furthermore, is "station skipping" permitted within the various rules in
place controlling TOC operations?

Thank you for any information you can provide.

Yours faithfully,

Gareth Dennis

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[6][FOI #468173 email]

Is [7][ORR request email] the wrong address for Freedom of
Information requests to Office of Rail and Road? If so, please contact us
using this form:
[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

CCT Contact, Office of Rail and Road

2 Attachments

Dear Mr Dennis,

 

Thank you for your request for information for statistical data on Train
Operating Companies (TOCs ) failing to stop at intermediate stations
during service disruption.

 

We have considered your request under the terms of the Freedom of
Information Act 2000 (FoIA 2000).

 

We publish full and part cancellations in a dataset. This can be viewed on
our data portal in the format available,
[1]https://dataportal.orr.gov.uk/displayrep....
 

 

TOCs  provide their passenger services under the terms of their franchises
with the Department for Transport (DfT), and are contracted to achieve a
certain level of performance using a measure known as the Public
Performance Measure (PPM). Failure to achieve the specified performance
level will result in financial penalties or, in extreme cases, early
termination of the franchise agreement. PPM covers not only the timely
arrival of a train at its destination station, but also the cancellation
of a service, whether in whole or in part, and whether it has stopped at
all the stations it was scheduled to. The effect of a train's failure to
stop at a scheduled intermediate stop is calculated, using the delay to
passengers having to use the next train, using that as a measure of late
arrival of the service. The sole purpose of skipping or cancelling stops
is to recover the service following disruption for the benefit of
subsequent passengers/services. It is up to the operator to determine the
best approach and it varies from TOC to TOC – those running commuter
services are more likely to implement it to enable the service to recover.
Longer distance operators are more likely to run a service late but in
full.

 

A train is considered to be a full cancellation if it covers less than
half the scheduled mileage, or does not run at all. Delay minutes and
other intelligence are used to apportion responsibility for a full
cancellation. A train is considered to be a part cancellation if it covers
more than half the scheduled mileage and either failed to run the whole
journey or failed to stop at any station on the way. Trains completing
their scheduled journey but arriving at their final destination late by
120 minutes or more also count as part cancellations. Compliance with the
PPM is monitored by the Department for Transport (DfT) [2]www.dft.gov.uk.

 

Regarding your question on whether “station skipping” is permitted to
TOCs, the answer is essentially yes. Station skipping is recognized and
accepted practice when disruption occurs. As explained above, this occurs
to enable services to recover and get back to right time running.  It is
more acceptable in the off peak than peak when overcrowding is less of an
issue.  It is regrettable but necessary sometimes to minimize overall
disruption.  There is often a misconception that this is done to try and
manipulate PPM figures although this is not actually the case as failing
to call at stops automatically results in PPM failures.

 

Should you have any further enquiries regarding your request, please
contact the Customer Correspondence Team.

 

Your rights of appeal under FoIA 2000

 

If you are not satisfied in any way with how your request has been
handled, you have the right to ask for an internal review. Internal review
requests should be submitted within two months of the date of this email,
and should be addressed to the Board Secretariat at:

 

Office of Rail and Road

One Kemble Street

London

WC2B 4AN

 

Email: [email address]

 

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner (IC) for a decision.
Generally the IC cannot make a decision unless you have exhausted the
complaints procedure provided by ORR. The IC can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Tel: 0303 123 1113

E-mail: [email address]

Website: http://www.informationcommissioner.gov.uk

 

Yours sincerely

 

 

 

  [4]Description: Customer
cid:image002.png@01D19EEC.BCF6DAE0 Correspondence
[3]Description: Team
cid:image001.png@01D19EEC.BCF6DAE0 One Kemble
Street

London

WC2B 4AN

0207 282 2000

Web:
ORR.gov.uk 
Follow us on
twitter
[5]@railandroad

 

 

 

From: Gareth Dennis <[FOI #468173 email]>
Sent: 01 March 2018 12:58 PM
To: CCT Contact <[email address]>
Subject: Freedom of Information request - Station skipping statistics

 

Dear Office of Rail and Road,

I am writing to see if you hold any data within the national rail
statistics about TOCs "skipping" intermediate stations during service
perturbations.

This would include numbers of incidences, both in total and as a
percentage of total trains run. It would also be useful to understand the
financial implications of this practice, in terms of any charges or fines
that TOCs endure for each station stop "skipped".

Furthermore, is "station skipping" permitted within the various rules in
place controlling TOC operations?

Thank you for any information you can provide.

Yours faithfully,

Gareth Dennis

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[6][FOI #468173 email]

Is [7][ORR request email] the wrong address for Freedom of
Information requests to Office of Rail and Road? If so, please contact us
using this form:
[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections