Dear Mr Owen,

Thank you for your request for information. Your request has been received by the Transparency team and is currently being processed.

We are committed to becoming a more transparent organisation, which means working in a more open, honest and accessible way. Because of this, despite the fact that we are not currently subject to the Freedom of Information Act, we endeavour to act as if we are.

We will make every effort to respond to you within 20 working days, but are not able to guarantee this. We will however be back in touch as soon as possible, and should you have any further queries in the meantime please do contact us at [email address]. You can also visit our webpages http://www.networkrail.co.uk/transparency/ where you can explore the information we have proactively published, as well as our previous responses to requests.

Kind regards
Kevin

Kevin Rooney
Transparency Advisor
1st Floor Willen, The Quadrant, Milton Keynes MK9 1EN

Dear Mr Owen,

Thank you for your request to the transparency team. You requested the following information:

“Would I be able to receive a copy of station announcements for personal use?”

Although we are not subject to the Freedom of Information (FOI) Act until April 2015, in line with our on-going commitment to transparency, we have dealt with your request as if we were.

From your request it was unclear whether you desired recorded announcements that have been loaded onto the PA/VA, the scripts for these announcements or alternatively scripts for manual announcements for unplanned disruption.

From a search of our systems I can confirm we do not hold the information you desire. If the request is for the automated announcements, these are owned/recorded by our Customer Information System (CIS) suppliers. Our main supplier is ATOs, but we also use an Amey system at a number of stations. At St Pancras only we use a Siemens system. For unplanned disruption, Network Rail stations don’t have a standard announcing guide, my advice would be going contacting the relevant train operating company to see if they hold such information.

If you have any questions relating to the handling of your request, please contact [email address].

Kind regards
Kevin

Kevin Rooney
Transparency Advisor
1st Floor Willen, The Quadrant, Milton Keynes MK9 1EN