StarTraq System Manuals

Ash Hill made this Freedom of Information request to Maidstone Borough Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Maidstone Borough Council,

I would be grateful if you would provide the following under current Freedom of Information Legislation:

1) Any training manuals, user guides, technical guides or any other such documents relating to StarTraq Case Management Software, Notice Issuing Software or any other software from the StarTraq company.

2) An example FPN or any other type of printed notice generated through any of StarTraqs systems.

3) The brand and model of any handheld computers, portable printers or any other related electronic devices used by the Waste Crime Team and Parking Enforcement Team.

Yours faithfully,

Ash Hill

Complaints & FOI (MBC), Maidstone Borough Council

Dear Ash Hill


Ref: FOI 7481

Thank you for your request for information. We will have a response ready for you within 20 working days of the date you made your request.

After considering your request, we may decide to refuse to supply the information under a number of exemptions that exist in legislation. For details of these exemptions, please visit the Information Commissioner’s website:

If you have any queries about this letter, please contact me. Please remember to quote the reference above in any future communications.

Yours sincerely

FOI Team
Policy and Information Team
Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent
ME15 6JQ
t 01622 602640 w

show quoted sections

Complaints & FOI (MBC), Maidstone Borough Council

1 Attachment

Dear Ash Hill




I am writing to confirm that the Council has now completed its search for
the information which you requested.


A copy of the information is enclosed.


If you have any queries about this letter, please contact me.  Please
remember to quote the reference above in any future communications.


If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, please respond to
this email and I will pass it on to Mid Kent Legal Services to conduct a
review. Please ensure you outline your reasons for requesting a review.


If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council.  The Information Commissioner can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.


Yours Sincerely


FOI Team

Policy and Information

Maidstone Borough Council, Maidstone House King Street, Maidstone, Kent

ME15 6JQ

t []01622 602640 w [1]



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