Standard response templates - to close off a complaint

Tina Graham made this Freedom of Information request to Parliamentary and Health Service Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Parliamentary and Health Service Ombudsman,

Please can you furnish me with all standard response letters/templates/pro forma documents which staff use to respond to complainants.

This would be specifically when there is a decision to not investigate matters.

Yours faithfully,

Tina Graham

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

4 Attachments

Dear Ms Graham

 

Your information request: FDN-2667360

 

I write in response to your email of 12 August 2016, in which you
requested information held by the Parliamentary and Health Service
Ombudsman (PHSO) the following terms:

 

“Please can you furnish me with all standard response
letters/templates/pro forma documents which staff use to respond to
complainants.

This would be specifically when there is a decision to not investigate
matters. ”

 

Your request has been considered under the Freedom of Information Act
2000.

 

Please find attached the information in response to your request.

 

If you are unhappy with the way I have processed your information request,
it is open to you to request an internal review.  You can do this by
writing to us by post or by email to
[1][Parliamentary and Health Service Ombudsman request email]. 

 

Beyond that, it is open to you to complain to the Information
Commissioner’s Office ([2]www.ico.org.uk).

 

Yours sincerely

 

Caitlin Murray

Legal Assistant

Freedom of Information and Data Protection Team

Parliamentary and Health Service Ombudsman

[3]www.ombudsman.org.uk

 

Our Service Charter explains how we work
[4]Click here to find out more

 

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From: Tina Graham [mailto:[FOI #351487 email]]
Sent: 12 August 2016 15:57
To: InformationRights
Subject: Freedom of Information request - Standard response templates - to
close off a complaint

 

Dear Parliamentary and Health Service Ombudsman,

Please can you furnish me with all standard response letters/templates/pro
forma documents which staff use to respond to complainants.

This would be specifically when there is a decision to not investigate
matters.

Yours faithfully,

Tina Graham

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