Standard response templates - to close off a complaint

The request was successful.

Dear Parliamentary and Health Service Ombudsman,

Please can you furnish me with all standard response letters/templates/pro forma documents which staff use to respond to complainants.

This would be specifically when there is a decision to not investigate matters.

Yours faithfully,

Tina Graham

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

4 Attachments

Dear Ms Graham

 

Your information request: FDN-2667360

 

I write in response to your email of 12 August 2016, in which you
requested information held by the Parliamentary and Health Service
Ombudsman (PHSO) the following terms:

 

“Please can you furnish me with all standard response
letters/templates/pro forma documents which staff use to respond to
complainants.

This would be specifically when there is a decision to not investigate
matters. ”

 

Your request has been considered under the Freedom of Information Act
2000.

 

Please find attached the information in response to your request.

 

If you are unhappy with the way I have processed your information request,
it is open to you to request an internal review.  You can do this by
writing to us by post or by email to
[1][Parliamentary and Health Service Ombudsman request email]. 

 

Beyond that, it is open to you to complain to the Information
Commissioner’s Office ([2]www.ico.org.uk).

 

Yours sincerely

 

Caitlin Murray

Legal Assistant

Freedom of Information and Data Protection Team

Parliamentary and Health Service Ombudsman

[3]www.ombudsman.org.uk

 

Our Service Charter explains how we work
[4]Click here to find out more

 

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From: Tina Graham [mailto:[FOI #351487 email]]
Sent: 12 August 2016 15:57
To: InformationRights
Subject: Freedom of Information request - Standard response templates - to
close off a complaint

 

Dear Parliamentary and Health Service Ombudsman,

Please can you furnish me with all standard response letters/templates/pro
forma documents which staff use to respond to complainants.

This would be specifically when there is a decision to not investigate
matters.

Yours faithfully,

Tina Graham

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