Dear Lewisham Homes,

STAGE ONE COMPLAINT

I submitted a letter to you in writing, here on this website, on 3rd August:
https://www.whatdotheyknow.com/request/i...

I've requested an iCase reference for this, as it's a BRAND NEW STAGE ONE COMPLAINT.
In accordance with your complaints policy, you are bound to respond to a Stage One complaint within 'ten working days'. However, you seem to be trying super hard to ignore the fact I've made a separate Stage One complaint and you are trying to lump it in with the Internal Review (which you've said will take a month (it's totally separate in scope from the concurrent Internal Review, so should not be dealt with together).

For your convenience, I'll repeat the points for this new Stage One Complaint (submission date 03/08/17):

>>>>>>>>

I keep repeating specific questions to you, yet you are totally ignoring them. Given this, I hereby make a new Stage One complaint. Please address ALL of the following questions, within that complaint:

1) PLEASE WILL YOU NOW FINALLY SEND US A COPY OF THE REQUESTED DATA (which you've stated that you've already prepared)?

2) ON 28/07/17, Jana Blahova told me on the phone that - after a meeting with the legal team - Lewisham Homes has decided to actively withhold the requested data from us (you obviously have a recording of this call and you can listen to it for yourselves).
IF YOU ARE GOING TO CONTINUE TO WITHHOLD THE DATA, PLEASE STATE YOUR JUSTIFICATION FOR CONTINUING TO DELIBERATELY WITHHOLD THE DATA, DESPITE THE FACT IT'S *MASSIVELY* OVERDUE.

3) PLEASE WILL YOU ACKNOWLEDGE RECEIPT OF MY CONCERN RAISED ABOUT THE BREACH OF DPA, SUBMITTED TO YOU ON 01/08/17?:
https://www.whatdotheyknow.com/request/i...
I made it very clear that this was a separate issue, distinct from the Internal Review; the DPA is different legislation from the FOI Act and needs to be addressed separately.

4) I've repeatedly asked you to cease your stated plan of taking this matter to a First Tier Tribunal. You've so far neglected to comment on this.
PLEASE WILL YOU EXPLICITLY CONFIRM THAT YOU WILL NOT PROGRESS THIS MATTER TO A FIRST TIER TRIBUNAL, IN THE NEAR FUTURE, AS YOU HAD PREVIOUSLY INDICATED THAT YOU INTENDED TO?

5) I sent you a letter by recorded delivery, posted 26/06/2017, ref: GK240422625GB, to explain that we were not making immediate payment as it was our intention to dispute the charges.
On on 05/07/17 at approximately 16.50 hrs, I spoke to a lady named 'Sylvie' in your Home Ownership Service, who confirmed that Lewisham Homes had received the recorded delivery letter and put our payment on hold. She sounded dazed & confused (you can listen to that call), but stated that we would receive a letter in the post to confirm that the expected payment was put on hold. To date, we've still not received that letter in the post.
PLEASE WILL YOU CONFIRM THAT THE EXPECTED PAYMENT HAS BEEN PUT ON HOLD, WHILE WE GO THROUGH THE PROCESS OF DISPUTING THIS CHARGE?

To respond to these questions, you won't need to reveal any personal data that isn't already posted here in this discussion.
.... IN EXACTLY THE SAME WAY YOU RESPONDED TO COMPLAINT Ref: 410803, I THEREFORE REQUEST THAT YOU POST THE RESPONSE TO THIS COMPLAINT ****HERE IN THIS CONVERSATION ON WEBSITE https://www.whatdotheyknow.com ****.
.... Lewisham Homes' responses to these questions will obviously be of relevance when the ICO and the FTT later look into your handling of this matter, so it's clearly for the best that we keep the discussion all here in one place, together with clear chronology and irrefutable date stamps.

>>>>>>

Please provide an iCase reference for this BRAND NEW STAGE ONE COMPLAINT which I submitted on 03/08/17.

Yours faithfully,

Mr. Williams

Customer Relations Team, Lewisham Homes

Thank you for contacting the Customer Relations Team at Lewisham Homes. We
aim to respond to all emails within 2 working days.

 

If your email is about a repair, please call our contact centre on 0800
028 2 028.

 

Kind Regards,

 

Customer Relations Team

DISCLAIMER

Lewisham Homes is the trading name of Lewisham Homes Limited, which
is a company registered in England and Wales. Our registered office is
Old Town Hall, Catford Road, London, SE6 4RU.

Registered in England and Wales Company Number: 5887410

This email and its attachments may be confidential and are intended
solely for the use of the individual to whom it is addressed. Any views
or opinions expressed are solely those of the author and do not
necessarily represent those of the Lewisham Homes.

If you are not the intended recipient of this email and its attachments,
you must take no action based upon them, nor must you copy or show them
to anyone. Please contact the sender if you believe you have received
this email in error.

Although this email and any attachment are believed to be free of any
virus or other defect which might affect any computer or system into
which they are received and opened, it is the responsibility of the
recipient to ensure that they are virus free and no responsibility is
accepted by any member of the Lewisham Homes for any loss or damage from
receipt or use thereof.

Customer Relations Team, Lewisham Homes

Dear Mr Williams

Thank you for your email.

I would like to assure you, Customer Relations is not ignoring your emails.

Your concerns below are now registered on our Casework System as Stage 1 complaint under ref: 412353.

You will receive a full response to your complaint by 17 August 2017.

Point 3 regarding data incident will be also addressed separately by the relevant department.

Kind Regards

Jana Blahova

Senior Customer Relations Officer
T: 0203 889 0646

Old Town Hall, Catford Road, London SE6 4RU
www.lewishamhomes.org.uk

Michelle Hinds, Lewisham Homes

2 Attachments

 

Please find our response to your query attached.

 

Kind Regards

 

Customer Relations Team

 

[1]email-sig
Save time, do it online

[2]lewishamhomes.org.uk

 

T: 0800 028 2 028

Email: [email address]

 

DISCLAIMER

Lewisham Homes is the trading name of Lewisham Homes Limited, which
is a company registered in England and Wales. Our registered office is
Old Town Hall, Catford Road, London, SE6 4RU.

Registered in England and Wales Company Number: 5887410

This email and its attachments may be confidential and are intended
solely for the use of the individual to whom it is addressed. Any views
or opinions expressed are solely those of the author and do not
necessarily represent those of the Lewisham Homes.

If you are not the intended recipient of this email and its attachments,
you must take no action based upon them, nor must you copy or show them
to anyone. Please contact the sender if you believe you have received
this email in error.

Although this email and any attachment are believed to be free of any
virus or other defect which might affect any computer or system into
which they are received and opened, it is the responsibility of the
recipient to ensure that they are virus free and no responsibility is
accepted by any member of the Lewisham Homes for any loss or damage from
receipt or use thereof.

References

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