Stage 1 and Stage 2 complaints reported to Southwark Council

Response to this request is long overdue. By law, under all circumstances, Southwark Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Southwark Borough Council,

Further to my previous requests, please find adapted request below:

1. Please provide a figure/information of how many disrepair Stage 1 complaints were made against Southwark Council for disrepair in 2018. Please separate these into rented properties from Southwark Council and properties that are leaseholders of Southwark Council.

2. Please provide a figure/information of disrepair claims that reached a Stage 2 complaint, please separate these into properties that are rented from Southwark Council and properties that are leaseholders of Southwark Council.

We hope this information is recorded by Southwark Council efficiently and will fall below any time requirements.

Yours faithfully,

Rhiannon Hughes

Southwark Borough Council

Southwark Council - Information request

Our reference: 1028224

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Dear Rhiannon Hughes

Re: Your request for information: 1028224

Thank you for your request for information that was received on 1 February
2019 in which you requested:

1. Please provide a figure/information of how many disrepair Stage 1
complaints were made against Southwark Council for disrepair in 2018.
Please separate these into rented properties from Southwark Council and
properties that are leaseholders of Southwark Council.

2. Please provide a figure/information of disrepair claims that reached a
Stage 2 complaint, please separate these into properties that are rented
from Southwark Council and properties that are leaseholders of Southwark
Council.

Your request is being dealt with under the Freedom of Information Act 2000
and you will receive a response within 20 working days of the date that we
received your request.

The Freedom of Information Act 2000 defines a number of exemptions that
may restrict the release of the requested information. There will be an
assessment and if any of the exemptions apply then the information may not
be released. You will be informed if this is the case, including your
rights of appeal.

The information provided will be in English, normal font size. If you
require alternative formats, e.g. other language, audio, large print, etc.
please notify us.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why and details of how you
may appeal (if appropriate).

Southwark Council uses your personal data to process your request for
information.  The Freedom of Information Act 2000 and Environmental
Information Regulations 2004 require us to do this.  We do not require
your permission to process this data and failure to provide it will mean
that we cannot respond to your request.

Your information will only be used by our information governance team and
will be destroyed after 2 years.

If you are concerned about how the council is using your data, please
contact our Data Protection Officer via [1][email address] or on 020
7525 5000. 

 
Further information is available through the Information Commissioner
at [2]www.ico.org.uk.

Yours faithfully

Payal Panchal
Information Officer
[email address]
The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this in error please notify us immediately.

If you are not the intended recipient of the email or the person
responsible for delivering it to them you may not copy it, forward it or
otherwise use it for any purpose or disclose its contents to any other
person. To do so may be unlawful.

Where opinions are expressed in the email they are not necessarily those
of Southwark Council and Southwark Council is not responsible for any
changes made to the message after it has been sent.

References

Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/

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Elizabeth Murray, Southwark Borough Council

1 Attachment

Southwark Council - Information request

Our reference: 1028224

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Dear Ms Hughes,

Re: Your request for information: Ref No.

Please find attached our response to your request for information that was
received on 1 February 2019 in which you requested:

1. Please provide a figure/information of how many disrepair Stage 1
complaints were made against Southwark Council for disrepair in 2018.
Please separate these into rented properties from Southwark Council and
properties that are leaseholders of Southwark Council.

2. Please provide a figure/information of disrepair claims that reached a
Stage 2 complaint, please separate these into properties that are rented
from Southwark Council and properties that are leaseholders of Southwark
Council. 

Yours sincerely,

 

Elizabeth Murray
Information Officer (Housing and Modernisation)
[1][Southwark Borough Council request email]

 
 
 
The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this in error please notify us immediately.

If you are not the intended recipient of the email or the person
responsible for delivering it to them you may not copy it, forward it or
otherwise use it for any purpose or disclose its contents to any other
person. To do so may be unlawful.

Where opinions are expressed in the email they are not necessarily those
of Southwark Council and Southwark Council is not responsible for any
changes made to the message after it has been sent.

References

Visible links
1. mailto:[Southwark Borough Council request email]

hide quoted sections