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Staff turnover, DBS checks, Intake Caseworker applications

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Dear Parliamentary and Health Service Ombudsman,

1. What was your staff turnover in 2019/20?

2. Please provide the actual number of staff who left the PHSO in 2019/20.

3. How many exit interviews did you hold with staff in 2019/20, if any?

You invited jobseekers to register an interest in the position of Intake Caseworker on your website. The closing date was the 31st March 2020.

4. Please provide a copy of the advertisement.

5. Please provide the date you placed the advertisement on your website.

6. Please provide the number of individuals who submitted CVs and supporting statements in response to the advertisement.

7. Please provide the number of these individuals who already worked for PHSO.

8. Please provide the number of applicants who were (i) offered jobs; (ii) accepted jobs; and (iii) have yet to have their applications determined.

You have previously disclosed that:

“As all positions require a DBS check, the number carried out per year would depend on the number of positions filled that year.”

https://www.whatdotheyknow.com/request/f...

9. Please provide the number of DBS checks you carried out in 2019/20. If you carried any out on existing members of staff, please specify the number.

Yours faithfully,

D Moore

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request.

If you have made a request for information under the Freedom of
Information Act 2000 or Environment Information Regulations 2004, we will
respond to your request within 20 working days in accordance with the
statutory time frames set out in both Acts.

If you have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and will be responded to within one
calendar month in accordance with the statutory time frame set out in the
Act.

We may contact you before this time if we require further clarification or
if we need to extend the time required to complete your request.

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...

If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible.

Angharad Jackson
Data Protection Officer & Assistant Director Information Assurance
Office of the Parliamentary and Health Service Ombudsman
PHSO CityGate
47-51 Mosley Street
Manchester
M2 3HQ
[email address]

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear D Moore,

 

RE: Your information request: R0001200

 

I write in response to your email to the Parliamentary and Health Service
Ombudsman (PHSO) dated 11 April 2020 requesting information under the
Freedom of Information (FOI) Act 2000.

 

Request:

Dear Parliamentary and Health Service Ombudsman,

 

1.  What was your staff turnover in 2019/20?

 

2.  Please provide the actual number of staff who left the PHSO in
2019/20.

 

3.  How many exit interviews did you hold with staff in 2019/20, if any?

 

You invited jobseekers to register an interest in the position of Intake
Caseworker on your website.  The closing date was the 31st March 2020.

 

4.  Please provide a copy of the advertisement.

 

5.  Please provide the date you placed the advertisement on your website.

 

6.  Please provide the number of individuals who submitted CVs and
supporting statements in response to the advertisement. 

 

7.  Please provide the number of these individuals who already worked for
PHSO.

 

8.  Please provide the number of applicants who were (i) offered jobs;
(ii) accepted jobs; and (iii) have yet to have their applications
determined.   

 

You have previously disclosed that:

 

“As all positions require a DBS check, the number carried out per year
would depend on the number of positions filled that year.”

 

[1]https://urldefense.proofpoint.com/v2/url...

 

9.  Please provide the number of DBS checks you carried out in 2019/20. 
If you carried any out on existing members of staff, please specify the
number.

 

Response:

Please see below our response to the information you requested.  Please
note the figures provided are from the financial year, start to end.

 

1.   14%.

2.   46.

3.   3.

4.   Please see attached.

5.   16^th October 2019.

6.   63.

7.   3.

8.   42.

9.   63 DBS checks were carried out in 2019/20. 0 on existing staff.

 

If you believe we have made an error in the way I have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[2][PHSO request email] . You will need to specify that the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([3]www.ico.org.uk ) or seek a judicial remedy.

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [4]www.ombudsman.org.uk

 

 

 

 

References

Visible links
1. https://urldefense.proofpoint.com/v2/url...
2. mailto:[PHSO request email]
3. http://www.ico.org.uk/
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

J Roberts left an annotation ()

Is the staff turnover figure of 14% correct?

At today's PACAC annual PHSO scrutiny hearing Amanda Amroliwala said this:

“Our turnover was high two years ago, about 15 or 16 percent when we were going through those big transitional changes. Over the last twelve months that number has come right down. It's now at around 8 percent, which is actually below the Civil Service average turnover showing we have moved into a much more stable period.”

If she was referring to the year 2017/18, she would appear to be far off the mark. The PHSO disclosed on 2 May 2018 that:

“7. The percentage staff turnover for 2017/18 was 43%.”

https://www.whatdotheyknow.com/request/d...

Dear InformationRights,

Thank you for your almost complete response. I have one query in respect of request number 8:

“8. Please provide the number of applicants who were (i) offered jobs; (ii) accepted jobs; and (iii) have yet to have their applications determined.”

You responded:

“42.”

Please provide the information for parts i, ii, and iii.

Yours sincerely,

D. Moore

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request.

If you have made a request for information under the Freedom of
Information Act 2000 or Environment Information Regulations 2004, we will
respond to your request within 20 working days in accordance with the
statutory time frames set out in both Acts.

If you have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and will be responded to within one
calendar month in accordance with the statutory time frame set out in the
Act.

We may contact you before this time if we require further clarification or
if we need to extend the time required to complete your request.

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...

If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible.

Angharad Jackson
Data Protection Officer & Assistant Director Information Assurance
Office of the Parliamentary and Health Service Ombudsman
PHSO CityGate
47-51 Mosley Street
Manchester
M2 3HQ
[email address]

D. Moore left an annotation ()

J Roberts,

Thank you for the information. Something seems badly wrong with the figures. I see that your comment of 22 January 2019 included a figure cited by the previous chair of PACAC:

'Pacac Chair, Bernard Jenkin, today quoted a figure of 40.2%. Still very high. The move to Manchester was offered as an explanation.'

https://www.whatdotheyknow.com/request/d...

InformationRights, Parliamentary and Health Service Ombudsman

Dear D Moore,

Thank you for email and I apologise for the oversite in our last response.

8. Please provide the number of applicants who were:

(i) offered jobs 0
(ii) accepted jobs 0
(iii) have yet to have their applications determined 42

Yours sincerely,

Freedom of Information & Data Protection Team
Parliamentary and Health Service Ombudsman
E: [PHSO request email]
W: www.ombudsman.org.uk

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We don't know whether the most recent response to this request contains information or not – if you are D. Moore please sign in and let everyone know.