Staff Counselling Services and Occupational Health Referrals (2016/17 and 2017/18)

The request was successful.

Dear University of Liverpool,

Under the Freedom of Information Act 2000, I would be grateful if you could provide the following information relating to Counselling and Mental Health services and Occupational Health referrals in respect of those employed by your University in the 2016/17 and 2017/18 academic years. There are three specific questions, none of which should present difficulties for you to respond to. You will find that I have issued an FOI request of your institution (and other UK HEIs) in respect of previous years. I am delighted to say that a very high proportion of HEIs have complied with these resulting in valuable cross-sector insights. The current FOI constitutes a follow-up and continued evaluation of ongoing trends.

QUESTION ONE: COUNSELLING AND MENTAL HEALTH SERVICES
The total number of staff that accessed University counselling and mental health services in 2016/17 and 2017/18. Please present in a table – ideally an excel document - showing figures separately for each academic year (e.g. 2016/17, 2017/18) or by each calendar year, where data is collected in this way - according to the following categories:-

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?*
d) How many were female?*

*Please note that some institutions now collect non-binary gender information. Where your institution collects information in this way, please provide in that format. Where data relating to gender is not collected, please simply highlight “n/a”.

Where you, or an external provider (e.g. EAP/EAFP), also breaks down this information by category (e.g. anxiety, bereavement/loss, work-related etc.), please also provide a separate table with this information.

QUESTION TWO: OCCUPATIONAL HEALTH
During the last two full academic years (please present in a table – ideally an excel document - showing figures for each academic year i.e. 2016/17 and 2017/18) or by each calendar year as appropriate, how many staff members were referred to Occupational Health (please highlight by year, whether these were self-referrals, management referrals, or referrals falling into different categories)?

Where the information is available (i.e. either collected by you or held for you by an EAP/EAFP), please separate into the following categories (for each year):-

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male? *
d) How many were female?*

*Please note that some institutions now collect non-binary gender information. Where your institution collects information in this way, please provide in that format. Where data relating to gender is not collected, please simply highlight “n/a”.

QUESTION THREE: EAP/EAFP PROVIDER CHANGES
Please also indicate whether you have changed EAP/EAFP since 2015 and if so, in what year. If you are able to provide a link to the provider in question, or forward the EAP/EAFP reports from 2016/17 and/or 2017/18 so that I can see the reporting methodology that would be helpful.

FURTHER NOTES FOR CLARIFICATION
- If the decision is made to withhold some of this data using exemptions in the Data Protection Act, please inform me of that fact and cite the exemptions used.
- If you need any clarification then please do not hesitate to contact me. If some parts of this request are easier to answer than others, I would ask that you release the available data as soon as possible.
- Where some parts of the information requested cannot be presented in the format requested above, or has not been collected by the University (or where applicable, an external provider collecting and holding this information for the University), in a way that satisfies the FOI request, please exercise your duty under section 16 and highlight what information you are able to provide.
- Please note that this information is being collected as part of a follow-up pan-HEUK study of trends in Counselling Services and Occupational Health in respect of HEI staff.

Yours faithfully,

Nicky Michaels

foi Uof Liverpool, University of Liverpool

Dear Nicky

This is to acknowledge receipt of your request for information from the University of Liverpool on 6th June.   Your reference number is FOI/2019/214. We will review and process your request as soon as possible.

We will respond within 20 working days of the day we received the request. You will hear back from us by 4th July at the latest.

Yours sincerely

Kirsty Rothwell
Freedom of Information / Data Protection Officer
Legal & Compliance
University of Liverpool, Foundation Building, Brownlow Hill, Liverpool L69 7ZX

The information in this email and any attachments is confidential. Unless you are the intended recipient, you must not read, copy, distribute, use or retain this message or any part of it. If you are not the intended recipient, please notify the sender immediately.

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foi Uof Liverpool, University of Liverpool

1 Attachment

FOI/2019/214

9^th July 2019

 

Name:  Nicky Michaels

By email to: [FOI #581216 email]

 

Dear Ms Michaels,

 

Thank you for your email of 6^th June requesting information concerning
staff use of counselling and mental health services.  With apologies for
the delay, colleagues have provided the information you requested below.

 

The total number of staff that accessed University counselling and mental
health services in 2016/17 and 2017/18. Please present in a table –
ideally an excel document - showing figures separately for each academic
year (e.g. 2016/17, 2017/18) or by each calendar year, where data is
collected in this way.

 

For the purposes of this FOI, we have defined counselling service use as
follows:

 

·         Single call interventions, otherwise known as ‘ad hoc’ calls

·         Initial assessment calls with follow up calls about the same
issue

·         Initial assessment calls with follow up structured telephone
counselling or face to face counselling.

 

Figures below could include multiple contacts from one individual
contacting the EAP in different years.

 

+------------------------------------------------------------------------+
|Total usage | 2016/17 | 2017/18 |
|---------------------------------------------+-------------+------------|
|Counselling Services used (total) | 105 | 119 |
|---------------------------------------------+-------------+------------|
|E-Counselling cases via VClub | 13 | 16 |
|---------------------------------------------+-------------+------------|
|Referrals to Structured Telephone Counselling| 10 | 2 |
|---------------------------------------------+-------------+------------|
|Referral to Face to face Counselling | 32 | 69 |
+------------------------------------------------------------------------+

 

a) How many were academic staff?

b) How many were professional services staff?

 

Our data does not disaggregate counselling service usage by contract type.
Counselling is the largest service the EAP is used for, but it is not
possible to identify which services are being used by contract type.
However, for transparency, overall usage for all EAP services by contact
type is provided.

 

+------------------------------------------------------------------------+
| Usage for all EAP services by contact type | 2016/17* | 2017/18 |
|---------------------------------------------+-------------+------------|
|Academic / Research | 53 | 61 |
|---------------------------------------------+-------------+------------|
|Clerical / Technical | 11 | 36 |
|---------------------------------------------+-------------+------------|
|Manual | 7 | 17 |
|---------------------------------------------+-------------+------------|
|Professional Services | 38 | 74 |
|---------------------------------------------+-------------+------------|
|Other | 2 | 6 |
+------------------------------------------------------------------------+

 

*Data not available for Sept-Nov 2016

 

c) How many were male?*

d) How many were female?*

 

*Please note that some institutions now collect non-binary gender
information. Where your institution collects information in this way,
please provide in that format. Where data relating to gender is not
collected, please simply highlight “n/a”.

 

Our data does not disaggregate counselling service usage by gender.
Counselling is the largest service the EAP is used for, but it is not
possible to identify which services are being used by gender. However, for
transparency, overall usage for all EAP services by gender is provided.

 

+------------------------------------------------------------------------+
|   | 2016/17** | 2017/18*** |
|-------------------+--------------------------+-------------------------|
|Female | 77 | 106 |
|-------------------+--------------------------+-------------------------|
|Male | 30 | 38 |
|-------------------+--------------------------+-------------------------|
|Unknown | 3 | 3 |
+------------------------------------------------------------------------+

 

**data not available for Sept-Nov 2016

***data not available for June-Aug 2018

 

Where you, or an external provider (e.g. EAP/EAFP), also breaks down this
information by category (e.g. anxiety, bereavement/loss, work-related
etc.), please also provide a separate table with this information.

We do not hold this information.

 

During the last two full academic years (please present in a table –
ideally an excel document - showing figures for each academic year i.e.
2016/17 and 2017/18) or by each calendar year as appropriate, how many
staff members were referred to Occupational Health (please highlight by
year, whether these were self-referrals, management referrals, or
referrals falling into different categories)?

 

Where the information is available (i.e. either collected by you or held
for you by an EAP/EAFP), please separate into the following categories
(for each year):-

 

a) How many were academic staff?

b) How many were professional services staff?

c) How many were male? 

d) How many were female?

 

In accordance with Section 12 of the Freedom of Information Act, the
University cannot provide this data. Section 12 makes provision for the
University to refuse requests for information where the cost of dealing
with them would exceed the appropriate limit, which is currently set at
£450 for universities. This represents the estimated cost of one person
spending over 18 hours in determining which departments might hold the
information and then locating, retrieving and extracting the information.
. The University does not record the number of staff referred to
Occupational Health and thus we would be required to manually collate the
information from individual records which would exceed the limits
specified by the Act.

 

Please also indicate whether you have changed EAP/EAFP since 2015 and if
so, in what year. 

The University has not changed its EAP provider since 2015; the provider
is Validium.

 

If you are unhappy with the way we have handled your request for
information, you have a right under Section 50 of the Freedom of
Information Act to ask the University to review it; however, you must do
so within 40 working days of the date of this response. Your request
should include our reference number and explain the reason for requesting
a review. Email [University of Liverpool request email] or write to the Freedom of Information
Reviewer, Legal & Compliance, University of Liverpool, Foundation
Building, 765 Brownlow Hill, Liverpool L69 7ZX.  We will respond to your
request for an internal review within 20 working days of receipt.

 

Following an internal review, if you remain dissatisfied with the handling
of your request, you have a right to appeal to the Information
Commissioner at The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone:  0303 123 1113
www.ico.gov.uk.

 

There is no charge for making an appeal.

 

Yours sincerely,

 

Kirsty Rothwell
Freedom of Information / Data Protection Officer 
Legal & Compliance

University of Liverpool, Foundation Building, Brownlow Hill, Liverpool L69
7ZX

 

The information in this email and any attachments is confidential. Unless
you are the intended recipient, you must not read, copy, distribute, use
or retain this message or any part of it. If you are not the intended
recipient, please notify the sender immediately.

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