Springfield Care Home Preston New Road, Blackburn BB2 6PS
Dear Blackburn with Darwen Borough Council,
Would you please provide:
1) Number of Safeguarding alerts/concerns received from or in connection with the above named home from all sources (the home itself, family, hospital, etc)
2) Number of Investigations conducted in response to safeguarding alerts, complaints, allegations of abuse, etc.
3) Outcome of the investigations conducted. (e.g. substantiated, not substantiated, partially substantiated, etc.)
4) Number of Deaths (for any reason, expected or otherwise) of any person who used the care service
5) Number of Incidents reported to or investigated by the police, again not necessarily related to safeguarding concerns.
6) Number of Pressure Ulcers of any grade reported by the provider or external medical staff or family, etc.
7) Number of complaints received by anyone and by any route (phone, email, in person, letter, etc) in connection with this home.
Please provide these figures in the following way:
Breakdown of the above for years 2014, 2015 for full year; and for 2016 between January and June. If any of the numbers are fewer than 5 for certain years, and you would therefore be unable to disclose them, please feel free to add the numbers for different years together and provide the total number.
Thank you in advance for your assistance.
Yours faithfully,
M Ghadimabadian
Dear M Ghadimabadian,
Thank you for your request for information regarding Springfield Care Home - Preston New Road, Blackburn BB2 6PS (reference number 00919). Your request was received on the 13/07/2016 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.
In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.
If you have any queries about this request, please contact Information Governance on 01254 585651. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].
Please remember to quote the reference number above in any future communications.
Kind Regards,
Information Governance Team
Blackburn with Darwen Borough Council
Dear M Ghadimabadian,
Thank you for your request for information regarding Springfield Care Home - Preston New Road, Blackburn BB2 6PS (reference number 00919); please see our response below. If you have any queries regarding your request for information then please don’t hesitate to contact me.
Information regarding general care of a service user would go to Springfield as the provider, they not necessarily be reported to Blackburn with Darwen Borough Council.
We are also unable to report information regarding specific residential homes as our management information system is not logged in such a way that a report can be pulled. In order to check this would require checking each record individually on the system. This would take at least 5 minutes per record. We will have had well over one thousand alerts per year. This will add up to more than 18 hours work and therefore exempt it under Section 12 of the Act.
If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision, you should write to: Sarah Slater, Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email].
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Please find attached our 'have your say' feedback policy.
Kind Regards,
Information Governance Team
Blackburn with Darwen Borough Council
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now