Southern Railway Performance - Redhill to London - May 2016 to May 2017

Kevin Cameron made this Environmental Information Regulations request to Govia Thameslink Railway Limited
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Govia Thameslink Railway Limited,

For this FOI request, I would like to understand the performance of Southern Railway (and Govia Thameslink Railway) services between Redhill & London between the dates of 2nd May 2016 and 2nd May 2017. As a customer of Southern Railway, I would like to further understand their specific performance between these two dates, given the £2696.00 that I spent to purchase a season ticket from Redhill to London Terminals from the company.

To this end I would like to understand the following if at all possible:

- The percentage of trains cancelled prior to arrival at Redhill which were due to terminate at London terminals (London Bridge, London Victoria & London Blackfriars) within the time period state above
- The percentage of trains which arrived into the London terminals (London Bridge, London Victoria & London Blackfriars) late and not on time, that had departed from Redhill, within the time period stated above.
- The percentage of trains which were delayed or cancelled at Redhill that were due to terminate at London Bridge specifically within the time period stated above.
- The percentage of trains that Southern Railway removed from their published timetable during the time period stated above, as part of infrequent strike action, that would have terminated at London Terminals (London Bridge, London Victoria & London Blackfriars)

If some of the above are not possible I would also like to be advised on rewording or advice on how the data can be collated.

Many thanks and I look forward to hearing your response.

Yours faithfully yet massively underwhelmed by service provided,
Kevin

Customer Services, Govia Thameslink Railway Limited

Dear Sir/Madam

We appreciate you taking the time to contact us. We aim to respond in full
to your enquiry within 10 working days.

Please be advised that the ASLEF Union have instructed their driver
members to not work overtime from 29 June 2017. The overtime ban will
unfortunately result in disruption to Southern services until further
notice.

For the latest information on how your journey may be impacted please
visit our customer advice page at www.southernrailway.com/dispute

Kind regards

Southern Customer Relations