Southend on Sea Reported Scams

The request was refused by Essex Police.

Dear Essex Police,

Under the Freedom of Information Act 2000, I would like to request data regarding the number of scam reports received.

- Can I please receive each total individually for the time period of 01/04/2019 - 31/03/2020

- Could this be specific to those recorded within the boundaries of Southend on Sea

Can I please receive a count of reported:
1) Scam emails
2) Scam phone calls
3) Scam text messages

If you require any further clarification, please don’t hesitate to get in touch.

Yours faithfully,

Russ Hunter

Info Rights Freedom Essex, Essex Police

1 Attachment

Link: [1]File-List
Link: [2]Edit-Time-Data

Thank you for your enquiry which has been logged under the above
reference. 

 

Under the Freedom of Information Act we are required to reply within 20
working days.  The Act does not specify a limit to the number of
information requests a public authority may receive or the number of
requests or questions an applicant may submit.  However, there are
exemptions in the Act that can apply and these include where the cost of
complying with the request would extend beyond the reasonable cost limit,
(currently 18 hours or £450), or if the request is otherwise manifestly
unreasonable in its scope or nature. 

 

Requests that ask a great many questions, or a number of detailed requests
submitted at the same time, may make it necessary for Essex Police to
refuse the requests wholly or in part.  The exemption at Section 14 may be
engaged if the burden on the authority is increased through multiple
requests on differing subjects.

 

The Information Commissioner’s Office (ICO) has responsibility for
providing oversight and guidance for the legislation and they have
produced advice for applicants on submitting effective requests.  Further
information can be found on the Commissioner’s website at
[3]www.ico.gov.uk, specific information relating to submitting a request
can be found at: 
[4]https://ico.org.uk/for-the-public/offici...

 

While we process your request, please take the time to consider the ICO’s
advice and whether you feel it may be beneficial to amend or refine your
request.  Our team is happy to discuss your request with you and will be
able to provide advice as to what kind of information will be available
from Essex Police.

 

Although every effort will be made to ensure a response is provided within
statutory deadlines, due to current circumstances, delays may be
unavoidable.  We apologise for any inconvenience and will endeavour to
process your request as quickly as is practicable.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 01245 452647 | Email: [5][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[6]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [7]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [8]https://ico.org.uk/

 

 

 

show quoted sections

Info Rights Freedom Essex, Essex Police

2 Attachments

Link: [1]File-List
Link: [2]Edit-Time-Data

Thank you for your enquiry which has been logged under the above
reference.

 

Section 1 of the Freedom of Information Act 2000 (FOIA) places two duties
on public authorities.  Unless exemptions apply, the first duty at Section
1(1)(a) is to confirm or deny whether the information specified in a
request is held.  The second duty at Section 1(1)(b) is to disclose
information that has been confirmed as being held.  Where exemptions are
relied upon Section 17 of the FOIA requires that we provide the applicant
with a notice which: a) states that fact b) specifies the exemption(s) in
question and c) states (if that would not otherwise be apparent) why the
exemption applies.

 

In respect of your enquiry:

 

Under the Freedom of Information Act 2000, I would like to request data
regarding the number of scam reports received.

 

- Can I please receive each total individually for the time period of
01/04/2019 - 31/03/2020

 

- Could this be specific to those recorded within the boundaries of
Southend on Sea

 

Can I please receive a count of reported:

1) Scam emails

2) Scam phone calls

3) Scam text messages

 

Having completed enquiries within Essex Police in respect of Section
1(1)(a), Essex Police does hold information relating to your request,
however, the obligation of Section 1(1)(b) cannot be met as Essex Police
does not hold all the information requested in a format that allows it to
be retrieved within the time and cost limits of FOI.

 

When responding to a request for information under the terms of the FOIA,
a public authority is not obliged to provide information if the authority
estimates that the cost of the retrieval of the information requested
would be in excess of £450 (equivalent to 18 hours work).  The costs
criteria relates to a request in its entirety, which means that if we
cannot retrieve all of the information requested within the costs limit,
we are not obliged to retrieve any of the information requested.

 

Section 12(1) of the FOIA states that a public authority is not obliged
to:

 

“…comply with a request for information if the authority estimates that
the cost of complying with the request would exceed the appropriate
limit.”

 

The following explanation outlines the difficulty Essex Police has in
answering your request:

 

Essex Police are unable to accurately extract the level of detail in
relation to your request for the requested period from our current
systems.  Essex Police systems are designed primarily for the management
of individual cases and not primarily for the production of statistical
information for FOI responses.  Essex Police do not record crime figures
for fraud.  Recorded crime figures for fraud are recorded and collected by
the National Fraud Intelligence Bureau (NFIB), which sits alongside Action
Fraud.  Some crimes are referred back to Essex Police for investigation,
however, our Crime Recording System does not include a field that would
allow us to identify the specific type of fraud offence to be able to
provide a breakdown.  This request would entail manually extracting all
crime records/incident reports for the requested period and then reviewing
each case one by one to establish if it meets the criteria.  To establish
if information is held would, therefore, exceed the time and cost limits
under the FOIA and would qualify as the creation of data as the results
cannot be processed by means of purely sorting or filtering data sources
or running a database query tool. There is no requirement under the act to
create data purely to answer FOI requests.

 

Consequently, and to this extent, Essex Police are exempt from the duty to
provide information you have requested under the provisions of Section
12(1) of the FOIA.  Therefore, and in accordance with Section 17(1) of the
FOIA, this communication must act as a refusal notice to provide all of
the information that could be interpreted as being captured by this part
of your request.

 

Having said that, and in an effort to assist, although excess cost removes
the force’s obligations under the FOIA, Essex Police can confirm the
following:

 

For the period 01/04/2019 – 31/03/2020 Essex Policed recorded 183 offences
as NC/02 Action Fraud: Call for Service in Southend District. In addition,
there were 48 cases NC/02 Action Fraud: NFIB Referral received during this
same period.

 

The details regarding whether these relate to scams committed via phone
call, email or text message, are not directly extractable from our
systems. Victims of scams are also referred to Action Fraud.

 

You may also find the below links of interest:

 

[3]https://www.actionfraud.police.uk/

[4]https://www.actionfraud.police.uk/what-i...

[5]https://www.actionfraud.police.uk/a-z-of...

 

Every effort is made to ensure that the data provided by Essex Police is
accurate and complete.  However, Essex Police systems are designed
primarily for the management of individual cases and not for the purposes
of providing data to answer specific FOI enquiries.  Please note although
data can be extracted from a number of sources via database queries, the
results may be subject to inaccuracies.  Care should be taken to
understand our return when considering the interpretation or further use
of the data.

 

Thank you for your interest in Essex Police and we are sorry that we have
not been able to provide the information you have requested on this
occasion.  If you do require further information a new request will need
to be submitted and the request will be dealt with accordingly.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 01245 452647 | Email: [6][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

 

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI Department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information.

 

Please visit this area of our website before submitting FOI requests as
information may already be available.

 

[7]https://www.essex.police.uk/foi-ai/af/ac...

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[8]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [9]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [10]https://ico.org.uk/

 

 

 

From: Info Rights Freedom Essex
Sent: 03 July 2020 10:20
To: Russ Hunter <[FOI #673998 email]>
Subject: RE: FOI 14582 - Southend on Sea Reported Scams

 

Thank you for your enquiry which has been logged under the above
reference. 

 

Under the Freedom of Information Act we are required to reply within 20
working days.  The Act does not specify a limit to the number of
information requests a public authority may receive or the number of
requests or questions an applicant may submit.  However, there are
exemptions in the Act that can apply and these include where the cost of
complying with the request would extend beyond the reasonable cost limit,
(currently 18 hours or £450), or if the request is otherwise manifestly
unreasonable in its scope or nature. 

 

Requests that ask a great many questions, or a number of detailed requests
submitted at the same time, may make it necessary for Essex Police to
refuse the requests wholly or in part.  The exemption at Section 14 may be
engaged if the burden on the authority is increased through multiple
requests on differing subjects.

 

The Information Commissioner’s Office (ICO) has responsibility for
providing oversight and guidance for the legislation and they have
produced advice for applicants on submitting effective requests.  Further
information can be found on the Commissioner’s website at
[11]www.ico.gov.uk, specific information relating to submitting a request
can be found at: 
[12]https://ico.org.uk/for-the-public/offici...

 

While we process your request, please take the time to consider the ICO’s
advice and whether you feel it may be beneficial to amend or refine your
request.  Our team is happy to discuss your request with you and will be
able to provide advice as to what kind of information will be available
from Essex Police.

 

Although every effort will be made to ensure a response is provided within
statutory deadlines, due to current circumstances, delays may be
unavoidable.  We apologise for any inconvenience and will endeavour to
process your request as quickly as is practicable.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 01245 452647 | Email: [13][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[14]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [15]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [16]https://ico.org.uk/

 

 

 

show quoted sections