Thank you for your Freedom of Information (FOI)/Environmental Information
Regulations (EIR) request relating to Accommodation Waiting Times -
Reference FOI-101006549943. In normal circumstances we will provide a
response within 20 working days of receiving your request. There may be a
small number of occasions where we may need to extend the 20 working day
deadline. We will inform you if this is likely.

Cornwall Council is made up of many different services and additionally,
wholly owned companies who are responsible for areas such as housing and
highways. Your request will be logged by the Central FOI team and in most
cases will be forwarded on to the relevant service or wholly owned company
to respond directly.

There may be some instances where we will need to contact you in the order
to clarify parts of your request. In this instance we will not be able to
progress your request until clarification has been received.

Under the Act, we will be unable to process any request where the actual
cost to the authority in terms of staff hours comes to more than �450. If
this is the case we will help you to narrow the request to take it under
any cost limit. In a small number of other cases, a charge may apply such
as with certain environmental information, but we will let you know if
this applies.

We deal with around 2000 FOI/EIR requests for information each year, with
the cost to the Council (not to the customer) ranging between �25 and �450
per request. You may be able to find the information by checking previous
responses on our [1]Disclosure Log, the Council's [2]Publication Scheme,
or by checking the Council?s website at [3]www.cornwall.gov.uk. Therefore,
if you do subsequently find the information you require by this method and
no longer wish us to process your request, please do let us know.

Further information on the FOI process in general can be found at
[4]www.cornwall.gov.uk/foi

Privacy Statement

We will only process the information input on this form to deal with your
Freedom of Information Request.

The information you provide may be shared across the various service areas
of Cornwall Council, as well as the Council?s wholly owned Group of
Companies (such as Cormac, Cornwall Housing, Cornwall Airport Newquay and
Cornwall Development Company), in order to fully investigate and answer
the request.

In line with our data retention policy, your personal information will be
kept for up to 3 years from the date your enquiry is closed and will be
stored with restricted authorised access.

You have a right to withdraw consent to your Freedom of information
request at any time by contacting: Freedom of Information, New County
Hall, Treyew Road, Truro, TR1 3AY or [5][Cornwall Council request email]

If you would like to access any of the information we hold about you or
have concerns regarding the way we have processed your information, please
contact: Data Protection Officer, Cornwall Council, County Hall, Truro,
TR1 3AY. Email: [6][email address] Tel: 01872 326424

We would prefer you to contact us in the first instance to give us the
opportunity to see if we can put things right. However, if you are unhappy
with the way we have processed your information, or how we have responded
to your request to exercise any of your rights in relation to your data,
you can raise your concerns direct with the Information Commissioner?s
Office. Tel: 0303 123 1113 Web: [7]https://ico.org.uk/concerns/

Further details can be found in the full [8]privacy policy.

This e-mail and attachments are intended for above named only and may be
confidential. If they have come to you in error you must take no action
based on them, nor must you copy or show them to anyone; please e-mail us
immediately at [email address]. Please note that this e-mail may
be subject to recording and/or monitoring in accordance with the relevant
legislation and may need to be disclosed under the Freedom of Information
Act 2000 or the Environmental Information Regulations 2004. Security
Warning: It is the responsibility of the recipient to ensure that this
e-mail and any attachments are virus free. The Authority will not accept
liability for any damage caused by a virus.

References

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https://www.cornwall.gov.uk/the-council-...
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3. Cornwall Council website - Opens in a new browser window
https://www.cornwall.gov.uk/
4. Data Protection and Freedom of Information - Opens in a new browser window
https://www.cornwall.gov.uk/foi
5. Email Freedom of Information
mailto:[Cornwall Council request email]?Subject=Freedom%20Of%20Information
6. Email Data Protection Officer
mailto:[email address]?Subject=Data%20Protection
7. Information Commissioner - Opens in a new browser window
https://ico.org.uk/concerns/
8. Privacy Policy - Opens in a new browser window
https://www.cornwall.gov.uk/council-and-...

Information Classification: CONTROLLED

Dear Ms Connal,

Your request under the Freedom of Information Act 2000

Thank you for your request dated 21 April 2023.

Please find attached the Council’s response to your request and accept our
apologies with the delay.

We hope that this fully satisfies your enquiry, but should you require
further information at any time please feel free to submit a new request.

Cornwall Council is committed to open and transparent government and
provides information to members of the public about all aspects of the
authority. 

We deal with around 2000 FOI/EIR requests for information each year, with
the cost to the Council ranging between £25 and £450 per request. You may
be able to find the information by checking previous responses on our
[1]Disclosure Log, the Council’s [2]Publication Scheme, or by checking the
Council’s website at [3]www.cornwall.gov.uk.  

Most of the information that we provide in response to Freedom of
Information requests will be subject to copyright protection. In most
cases the copyright will be owned by Cornwall Council. The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting.

If you’re not happy about the outcome of your response, you have the right
to request an Internal Review. This must be done within 40 working days of
the receipt of your response.

You can do this by letter or email to the contacts below:

Freedom of Information Complaints

Cornwall Council

Room 4N

County Hall

Treyew Road

Truro

TR1 3AY

Email: [4][Cornwall Council request email]

If this does not resolve the matter to your satisfaction, you have the
right to apply directly to the Information Commissioner's Office, their
contact details are:

FOI/EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: [5][email address]

Yours sincerely
Dhywgh hwi yn hwir

Joanna Rowe

Information and Compliance Specialist

Cornwall Council| Customer and Business Operations

HousingOptions[Cornwall Council request email] |[6]Talk to me on Teams

[7]http://www.cornwall.gov.uk/| ’Onen hag oll’

Cornwall Council (“the Council”) will use reasonable endeavours to ensure
that the information provided in response to your request is complete,
subject to any information that may be withheld in accordance with the
Act. However, the Council accepts no responsibility for any loss or damage
incurred as a result of you acting on or refraining to act on information
or other material disclosed to you in accordance with your request.

This e-mail and attachments are intended for above named only and may be
confidential. If they have come to you in error you must take no action
based on them, nor must you copy or show them to anyone; please e-mail us
immediately at [email address]. Please note that this e-mail may
be subject to recording and/or monitoring in accordance with the relevant
legislation and may need to be disclosed under the Freedom of Information
Act 2000 or the Environmental Information Regulations 2004. Security
Warning: It is the responsibility of the recipient to ensure that this
e-mail and any attachments are virus free. The Authority will not accept
liability for any damage caused by a virus.

References

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2. https://www.cornwall.gov.uk/the-council-...
3. http://www.cornwall.gov.uk/
4. mailto:[Cornwall Council request email]
5. mailto:[email address]
6. https://teams.microsoft.com/l/chat/0/0?u... address]
7. http://www.cornwall.gov.uk/|