South East User Group Meetings

Allan Richards made this Freedom of Information request to Canal & River Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Canal & River Trust of their handling of this request.

Dear Canal & River Trust,

I refer to the consultation document 'Refreshing signage and rules for South East visitor moorings sites: boater consultation Jan-Feb 2013'.

This consultation begins - 'Over the past two years the South East (SE) waterway team has been consulting via its local user group meetings on proposals for refining time limits and improving facilities at its most popular visitor mooring sites'.

Please provide the following information via whatdotheyknow.com -

Minutes of meetings of this group over the last two years.

Documents, papers or presentations mentioned in the minutes of this group over the last two years.

Documents, papers or reports produced by this group over the last two years.

If any of the above is already published, please provide links.

Yours faithfully,

Allan Richards

Information Request, Canal & River Trust

Dear Mr Richards,

Thank you for your e-mail and request for information we received on Friday 1st February.

We are reviewing our files to identify information relevant to your request and will respond to you as soon as possible or in any case within twenty working days.

Kind regards,

Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]
Follow the Canal & River Trust’s Customer Service team on Twitter http://twitter.com/CRTContactUs
Please visit our website to find out more about the Canal & River Trust and download our ‘Shaping our Future’ document on the About Us page.

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Dear Canal & River Trust,

By law, you should respond promptly, and normally before the end of 1 March 2013.

Yours sincerely,

Allan Richards

Information Request, Canal & River Trust

21 Attachments

Dear Mr Richards,

Further to your request for:

1. Minutes of meetings of this group [South East User Group] over the last two years.

2. Documents, papers or presentations mentioned in the minutes of this group [South East User Group] over the last two years.

3. Documents, papers or reports produced by this group [South East User Group] over the last two years.

4. If any of the above is already published, please provide links.

I am pleased respond as follows:

1. Apart from the attached document 'UG Barby 7th April 2011 - Notes Actions' I can confirm that no other minutes or notes of these meeting are recorded therefore we do not hold any further information in relation to this part of your request.

2. The Autumn 2012 User Group presentation can be viewed here http://canalrivertrust.org.uk/media/libr... Also attached are copies of the Q&A documents, presentations and hand-outs for the South East User Group meetings held over the last two years.

3. there are no documents, papers or reports produced by this group over the last two years.

4. Supplied within point 4 above.

If we haven’t reasonably met your expectations in relation to a request for information or you believe we may not have acted in accordance with the above legislation you should write in the first instance to Kelly Radley Head of Customer Relations, Canal & River Trust, First Floor North, Station House, 500 Elder Gate, Milton Keynes MK9 1BB or to [email address] outlining your concerns and asking for a review to be undertaken. Your correspondence will be acknowledged and a review of your case will be undertaken, usually by a director or manager in a senior role.

Should you remain unsatisfied by the response you receive you are able to contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF www.ico.gov.uk/Global/contact_us.aspx.

Yours sincerely,

Kind regards,
Sarina Young
Customer Service Co-Ordinator
Canal & River Trust | The Kiln | Mather Road | Newark | NG24 1FB | Tel 01636 675 740 | [mobile number]
Follow the Canal & River Trust’s Customer Service team on Twitter http://twitter.com/CRTContactUs
Please visit our website to find out more about the Canal & River Trust and download our ‘Shaping our Future’ document on the About Us page.

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Dear Canal & River Trust,

For the avoidance of doubt, can you please confirm that CaRT do not hold copies of minutes (or notes) relating to meetings held in 2011 or 2012.

Can you also confirm that the information provided represents the totality of information that you hold.

In particular, can you please confirm the information provided relating to to the recruitment of volunteers represents the totality of information you hold.

Yours faithfully,

Allan Richards

Dear Canal & River Trust,

Please can you treat my communication of 27/2/2013 as a formal request for review.

I am asking that you do this because I am not satisfied that you have provided me with all the information to which I am entitled.

Specifically, I would like the reviewing manager to provide the missing information (which I believe to be minutes from S.E. User Group minutes held in 2011 and a 2011 document requesting expressions of interest in volunteering) and provide an explanation as to why it was not provided.

Full details of the request can be found at -

http://www.whatdotheyknow.com/request/so...

Yours sincerely,

Allan Richards

Dear Canal & River Trust,

I am still awaiting a response.

Yours sincerely,

Allan Richards