South Cumbria Roads

Cathal Quinn made this Freedom of Information request to Cumbria County Council

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Cumbria County Council,

How many complaint did you receive in the years 2010 to 2020 about issues with the roads and infrastructure of Cumbria, and what were their outcomes? (Upheld and fixed, not upheld etc)

Yours graciously,
Cathal Quinn

Information Governance, Cumbria County Council

Dear Cathal Quinn 

Freedom of Information Act 2000 Reference: FOI-8345-2021

Thank you for your request for information regarding highways complaints,
which was received on 20/02/2021.

The council aims to provide you with the information within the statutory
timescale of 20 working days in this case the date is 19/03/2021.
Subject to the information not being exempt or containing any references
to third parties.

While we endeavour to respond to in these timescales, we want to make you
aware that responding to the current clinical priority of Covid-19 may
mean at times, we struggle to meet these timescales.

The council will, as a matter of routine make information available in
electronic format. Where it is not practical to do this information will
be provided in hard copy (paper). If information is required in
alternative formats e.g. language, audio, large print, etc., please
indicate this as soon as possible so the council can consider your
request.

The Freedom of Information Act 2000 define a number of
exemptions/exceptions which may prevent information being released to you
automatically. The council will make an assessment about the application
of any exemptions/exceptions and issue you with a decision letter, which
will include details of your right to appeal.

If the information you request contains reference to a third party the
council will consult with them prior to making a decision about the
release of information.

In accordance with the council's Charging Policy a fee may be charged for
supplying information. If a fee is payable you will be issued with a fees
notice. The applicable fee must be paid in full before the information is
processed and released. The statutory time limit for responses is
suspended until the council has received and processed your payment. If
payment is not received within three months of issuing the fees notice
your request will be closed.

If you have any queries or concerns about this email do not hesitate to
contact us.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

Visible links
1. https://cumbria.gov.uk/

Information Governance, Cumbria County Council

1 Attachment

Dear Cathal Quinn 

Freedom of Information Act 2000, Reference: FOI-8345-2021

Please see attached for a response to your request for information.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

Visible links
1. https://cumbria.gov.uk/

Dear Information Governance,

My Apologies for the lack of clarification. I hope the following information suffices in terms of information I seek.
In response to 'Does your request relate to formal complaints raised via the complaints team and corporate complaints procedure, or does your request relate to reports of defects raised via our Highways service directly?'; My request relates to formal complaints raised via the complaints team and corporate complaints procedure, and the type of complaint it was (such as misconduct) AND complaints of defects via the Highways Service. Essentially, an overview of complaints about all aspects of the council, operational and non-operational, and then their outcomes (Upheld, Ignored, Apologised for) etc.

Secondly, regarding 'What is meant by "issues with roads"? Is this relating to defects such as potholes and surface damage on the highway only or does this include assets such as street lighting, road markings, gully cleansing?' my second request namely searching for 'issues with roads', I mean defects such as potholes, surface damages, street lighting, road markings etc, this includes the 'infrastructure' of cumbria, of which I mean publicly owned buildings and land (the roads, public parks, council buildings) etc.

I appreciate the clarification, and as under the Freedom of Information Act 2000 ("The Act"), where it states the time restraint restarts when clarification is needed and given and note the extension of time restraints given by The Act, and furthermore recognise the strain on services due to Covid-19 and recognise my request may take some time.

Thank you for your quick initial response and I hope we can come to a satisfactory conclusion of this request.

Yours sincerely,
Cathal Quinn

Information Governance, Cumbria County Council

Dear Cathal Quinn 

Freedom of Information Act 2000 Reference: FOI-8381-2021

Thank you for your request for information regarding highways complaints,
which was received on 24/02/2021.

The council aims to provide you with the information within the statutory
timescale of 20 working days in this case the date is 24/03/2021.
Subject to the information not being exempt or containing any references
to third parties.

While we endeavour to respond to in these timescales, we want to make you
aware that responding to the current clinical priority of Covid-19 may
mean at times, we struggle to meet these timescales.

The council will, as a matter of routine make information available in
electronic format. Where it is not practical to do this information will
be provided in hard copy (paper). If information is required in
alternative formats e.g. language, audio, large print, etc., please
indicate this as soon as possible so the council can consider your
request.

The Freedom of Information Act 2000 define a number of
exemptions/exceptions which may prevent information being released to you
automatically. The council will make an assessment about the application
of any exemptions/exceptions and issue you with a decision letter, which
will include details of your right to appeal.

If the information you request contains reference to a third party the
council will consult with them prior to making a decision about the
release of information.

In accordance with the council's Charging Policy a fee may be charged for
supplying information. If a fee is payable you will be issued with a fees
notice. The applicable fee must be paid in full before the information is
processed and released. The statutory time limit for responses is
suspended until the council has received and processed your payment. If
payment is not received within three months of issuing the fees notice
your request will be closed.

If you have any queries or concerns about this email do not hesitate to
contact us.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

Visible links
1. https://cumbria.gov.uk/

Information Governance, Cumbria County Council

3 Attachments

Dear Cathal Quinn 

Freedom of Information Act 2000, Reference: FOI-8381-2021

Please see attached for a response to your request for information.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

Visible links
1. https://cumbria.gov.uk/

Dear Information Governance,

Thank you very much.

Cathal Quinn