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Sources of Data Base

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Dear British Broadcasting Corporation,

Could you tell me the source of your address data base. I ask this question as I recently received (through a convoluted route not relevant here) a letter from TV Licensing (although quite how a Trademark can send a letter is a separate issue) which started with the line "Our database shows that this address doesn't have a TV Licence" - now this was odd because the address it had been sent does not exist. I attempted to notify via the website and when trying to find the address quoted using the "address find" tool it didn't appear - I didn't proceed much further with the website as after I'd entered the address manually there wasn't an option to advise that the address did not exist. Basically you have written to an address which you have obtained in some way from a database but it is clearly not the database that's linked to the find address tool on your website so
1) What is the source of addresses on your website (i.e. what is searched when using the "find address" tool)
2) What is the source of addresses that you write to - specifically addresses that don't have a TV Licence
3) Why is the answer to Q1 different to Q2
The letter goes on to say in your usual threatening manner "... if we have not heard from you by 24 December 2013, your address will be passed on to Cardiff Enforcement Division for investigation" - which prompts a few more questions
4) What is Cardiff Enforcement Division - can you supply an address and contact details
5) How many times in the last year have you "investigated" an address that does not exist (for the purposes of this question I am talking about actions beyond simply writing letters including but not limited to staff calling at the address, covert use of your famous detection equipment)
6) Do you have any records of applications to magistrates courts for search warrants for addresses that do not exist

Yours faithfully,

Paul Malpas

FOI Enquiries, British Broadcasting Corporation

Dear Mr Malpas,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 13th December 2013. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20131876.

Kind regards

The Information Policy & Compliance Team

BBC Freedom of Information
BC2 B6, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Malpas,

 

Please find attached the response to your request for information,
reference RFI20131876.

 

Yours sincerely,

 

The Information Policy and Compliance Team

 

BBC Information Policy and Compliance

Room BC2 B6 Broadcast Centre

Wood Lane

London W12 7TP

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

Tel: 020 8008 2882

Fax: 020 8008 2398

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

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References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
4. http://www.bbc.co.uk/

Dear British Broadcasting Corporation,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of British Broadcasting Corporation's handling of my FOI request 'Sources of Data Base'.

Firstly thank you for the answers you have supplied - the answer to Q5 was of particular interest.

I am requesting this review in respect of your answers to Q 1,2,3 and 4.

You state in your answer to Q! and 2 that the information is derived from the same data base - either this is incorrect or more clarification is required. As stated in the background to my questions I have seen a letter from TV Licensing addressed to an address that is not on your address checker, you have not explained how this is possible. Are you saying that this could not occur? If you would like to send me an email address where I can send you the addresses in question (I can't send addresses on this public site) then I will be happy to do so.
Obviously my problem with your answer to Q3 is affected by the answer to Qs 1 and 2.
Q4 you state you do not hold the information requested. I did not ask for whether Cardiff Enforcement Division was a geographical office. I asked what it was - and you have given an answer to this part of the question and I also asked for an address and contact details - which you have not supplied. I would assume that this "TV Licensing team" has an address and contact details whether they are in a geographically distinct office or not (how else could address details be passed to them as stated in your letter) unless the entire team works from home so their location is protected from FoI requests their must be a contact address or contact details e.g. e-mail address, telephone number etc - unless of course Cardiff Enforcement Division does not actually exist and is made up in order to appear more threatening as a "local" enforcement operation.

In summary please explain the reason for an address appearing on a letter sent by TV Licensing not existing on the on-line address finding tool if, as you say, their is a common database supplying both systems. Also please supply address and/or contact details for Cardiff Enforcement Division or state clearly that it does not exist.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Paul Malpas

Paul Malpas left an annotation ()

Some information has not been supplied or explained and so I have requested IR.
However one piece of information they have supplied is that in 2012/13 TV Licensing enquiry officers (I note they have used enquiry officers with no capitalising for effect as opposed to what appears in their threat mail "Enforcement Officers") have visited properties that do not exist no fewer than 32,358 times !!!

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Malpas,

Thank you for your email requesting an internal review of RFI20131876. The reference number for your internal review is IR2014004.

TV Licensing have prepared the further attached response which we hope you will find helpful and will address your points below. This may negate the need for an internal review, however, if you still wish to receive an internal review of your request please confirm this by responding to this email.

Yours sincerely,

BBC Information Policy and Compliance
Room BC2 B6 Broadcast Centre
Wood Lane
London W12 7TP

Website: www.bbc.co.uk/foi
Email: mailto:[BBC request email]
Tel: 020 8008 2882
Fax: 020 8008 2398

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Dear FOI Enquiries,

I can publish this address on WDTK website as it's not a real address
Flat 7
Cornerstone House
Coity Road
Bridgend
CF31 1LR
A letter was sent to the above address advising of the need to buy a TV Licence - you have clearly stated that the database you use to write to unlicensed properties and the address finder on your website is the same - this address cannot be found on your address selector and yet you wrote to it.
Please explain this discrepancy - if you say you have nothing further to add (again) then it will be passed to the ICO as you clearly have not provided the correct data in your initial response and I have evidence.
As to your elongated explanation of SAR and sending me an application form, I am more than aware of what an SAR is and when to use it - THIS IS NOT MY ADDRESS AND I NEVER SAID IT WAS.

Yours sincerely,

Paul Malpas

IDG left an annotation ()

Cornerstone House
Bridgend

Coity Road Bridgend CF31 1LR
Phone: 01656 659082
Email: cornerstone@thewallich.net

Cornerstone House is a residential service offering temporary accommodation in the form of self-contained flats for single homeless people who are owed a duty from the local authority under the homelessness act.

Paul Malpas left an annotation ()

IDG, not quite sure why you have listed what Cornerstone House is, it's not really relevant to what I'm trying to find out in regard to databases used by TV Licensing (Capita) - my point was there is no FLAT 7 (yes Cornerstone House exists but I know for a fact there is no flat 7) but TVL wrote to that address and it's not on their address finding tool on their own website - they claim that both the source of addresses for the tool and for their letters is the same but clearly it is not.

FOI Enquiries, British Broadcasting Corporation

Dear Mr Malpas

Thank you for providing us with this address. We have checked with TV Licensing and it has been confirmed that their records state that this property no longer exists. This is why the address does not appear on the address finder on the TV Licensing website. In this case, the most likely explanation is that the letter you received was sent before the database was updated to reflect that the building no longer exists.

As explained in our original response, TV Licensing makes every effort to ensure that the database is accurate and up-to-date. However, addresses based on postal delivery points may change as new properties are built, and existing properties are either demolished or undergo change of use. These discrepancies are rectified as soon as they are identified, but it is possible that correspondence can be sent to an address before the database is updated.

I hope this explanation is helpful. If you would still like us to carry out an internal review of our handling of your request, please contact us to explain what you would like us to review.

We apologise for the delay in responding to your query and for any inconvenience this has caused.

Yours sincerely

BBC Information Policy and Compliance
Room BC2 B6, Broadcast Centre
201 Wood Lane
London W12 7TP, UK

Website: www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2882
Fax: 020 8008 2398

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We don't know whether the most recent response to this request contains information or not – if you are Paul Malpas please sign in and let everyone know.