Software information
Dear Newham Borough Council,
Please can you provide information on the below-Thank you!
Which Customer Relationship Management (CRM) System do you currently use?
If using different systems, please can you provide the name of the software supplier and product name used within the Council for the following areas:
- Contact Centres / customer service
- Help desk / self serve Knowledge centre
- Telephony
- Email
- Incident management, internal and external
What is the value of your current contract/licence (monetary value and agent number)?
What is the expiry date of the current contract/licence?
Do you have any plans to review (upgrade/change) this system and go to market for a different software supplier? If so, when?
Can you please provide the name, job title, contact number and email address of the person responsible for the management of these services
Yours faithfully,
Sarah Clark
Information request
Our reference: 18767155
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Dear Sarah Clark
Freedom of Information Act 2000
Thank you for your request for information that was received on 26 October
2022.
We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 23 November 2022.
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information you have
requested we will advise you accordingly in our response. We will also
provide you with details of how you may appeal (if appropriate).
Should you require anything further please do not hesitate to contact us.
Yours sincerely
Information Rights Team
[1][Newham Council request email]
NOTE: Please do not edit the subject line when replying to this email.
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Information request
Our reference: 18767155
══════════════════════════════════════════════════════════════════════════
Dear Sarah Clark
Thank you for your request for information received on 26 October 2022.
Please find attached our response to your request.
Yours sincerely
Information Rights Team
[1][Newham Council request email]
NOTE: Please do not edit the subject line when replying to this email.
Disclaimer
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of the
London Borough of Newham
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. The London Borough
of Newham cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.
References
Visible links
1. mailto:[Newham Council request email]
Information request
Our reference: 18767155
══════════════════════════════════════════════════════════════════════════
Dear Sarah Clark
Thank you for your request for information received on 26 October 2022.
Please find attached our response to your request.
Yours sincerely
Information Rights Team
[1][Newham Council request email]
NOTE: Please do not edit the subject line when replying to this email.
Disclaimer
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of the
London Borough of Newham
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. The London Borough
of Newham cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.
References
Visible links
1. mailto:[Newham Council request email]
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