Dear HM Revenue and Customs,

For each year from 2010 to 2023. How many times have individual taxpayers contacted HMRC about errors in the online self assessment interface?

Since 2010 how many times have Tax Payers, who used the Self assessment online portal to file a tax return. Complained about unauthorised access to their own account.

If providing the figures on an annual basis will exceed the cost limit, please provide a simple total for the entire period.

Yours faithfully,

Philip Jinks

Dear HM Revenue and Customs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Revenue and Customs's handling of my FOI request 'Software errors'.

On 2 April, you wrote "

Our ref: FOI2024/35641

Dear Philip Jinks,

Thank you for your request, which was received on 1 April.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 29 April 2024, we will write to let you know the
reason and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

By law, you should have replied promptly and in any event before the expiry of 20 days.
As per your acknowledgement, para 3. You have not requested an extension of time or notified the Public of a delay and the reasons for a delay

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/f...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Philip Jinks

Dear HM Revenue and Customs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Revenue and Customs's handling of my FOI request 'Software errors'.

The request acknowledged the fact that the cost limit might be exceeded and provided a fallback option. Requesting a sample of the sort of complaints made. eg. Unrecognised entries in a tax return.

Your explanations are appreciated but do not address the information sort.

It appears strange that an organisation such as HMRC, which allegedly takes pride in providing excellent customer service to the Taxpayer and routinely issues penalties, appears to have no actual data, or perhaps more accurately described as, no way of collating it on a centralised basis.

It is not credible that someone at HMRC does not know how its software platforms are performing.

So as part of the internal review would you please confirm that HMRC do not have a centralised procedure for collecting information on potential software faults [bugs] Including but not limited to unauthorised access.

If my question was interpreted differently to the above. I am happy to reword/refine it. Rather than pursue a complaint with the ICO

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Philip Jinks