Software application used for Regulatory services

The request was successful.

Dear Croydon Borough Council,

1. What software application(s) do you currently use for the functions below. Please confirm both the application name and supplier name for each function.

Trading Standards
Licensing
Food Safety
Food Standards
Health and Safety at work
Noise and Nuisance
Environmental Protection
Environmental Crime
Planning Enforcement
Private Sector Housing
Anti-Social Behaviour

2. Please confirm the full name of your Head of Regulatory services or relevant equivalent.

Yours faithfully,

Jane Bridge

croydon@infreemation.co.uk, Croydon Borough Council

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

 

Dear Jane Bridge

Request FOI/11342

Further to your request received on 15/12/2024, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will now address each of your questions in
turn.

1. What software application(s) do you currently use for the functions
below. Please confirm both the application name and supplier name for each
function.

Trading Standards
Licensing
Food Safety
Food Standards
Health and Safety at work
Noise and Nuisance
Environmental Protection
Environmental Crime
Planning Enforcement
Private Sector Housing
Anti-Social Behaviour 

The above services all use a mixture of either Sharepoint (Microsoft),
Infreemation (DigitalInteractive), Outlook (Microsoft) and Meta Street
(MetaStreet).

Planning enforcement use Uniform by IDOX whilst ASB use Caseworks by Hub
Solutions.

2. Please confirm the full name of your Head of Regulatory services or
relevant equivalent.

Michael Goddard.
 

The Council publishesAccess to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

 

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

 

Email:        [2][email address]

 

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 3 - Zone E

8 Mint Walk

Croydon, CR0 1EA

 

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

 

Yours sincerely,

 

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

 

 

[3][email address]

[email address]

 

References

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1. https://croydon.disclosure-log.co.uk/
2. mailto:[email%20address]
3. mailto:[email%20address]