Software

The request was successful.

Dear Sheffield City Council,

Please could you provide the following information regarding your current Software System:
1. What Software Systems are currently used by the Council for Planning, Building control and Public Protection/Licencing/Environmental Health?
2. When does each contract expire ?
3. Do you have any planned upgrades of the software? If so, when?
4. How much does each system cost annually?
5. Are you planning to go to market for a different Software System? If so, when?
6. How many users / licenses for each system do you have?
7. Who is the person responsible for your Software System? Please provide full name, title and contact information if possible.

Yours faithfully,

Victoria Taylor

FOI, Sheffield City Council

Dear Victoria Taylor,
 
Thank you for your request for information relating to Software systems
for a range of Council services which we received on 13/09/18.
 
This has been logged as a Freedom of Information Request, and will be
dealt with under the Freedom of Information Act.  The reference number for
your request can be found above.
 
Before we can begin to process your Freedom of Information Request, we
would like to clarify what information you require.
 
Further to your request can you please clarify if you are hoping to obtain
details of all “software systems” used by the relevant service areas or
solely the main core case management systems for each of these service
areas? We note that the former comprehensive request may well exceed the
cost limit to collate due to the range of systems / software which will
be used by staff across these areas from Microsoft Office to specialists
software.
 
This is an initial clarification and we may need to come back to you at a
later date if we need to re-clarify any elements of the information you’ve
requested when we are locating the relevant data. We do ask individuals to
be specific in regard to the information they wish to obtain to allow
appropriate assessment and processing of their request which is completed
at public expense.
 
The Freedom of Information Act states that we must respond to a Freedom of
Information request within 20 working days, however, the 20 working days
do not include any time spent clarifying a request.  Therefore, once we
have received your clarification, we can continue processing your request
within this time frame.
 
You can provide your clarification by writing to the address above,
emailing [1][Sheffield City Council request email] or by telephoning 0114 2734567 and asking
for the Information and Knowledge Management Team.
 
We look forward to hearing from you.
 
Sheffield City Council
PO Box 1283
Sheffield, S1 1UJ
Email: [2][Sheffield City Council request email]
P Please don't print this e-mail unless you really need to
 
_____________________________________________
From: Victoria Taylor
[[3]mailto:[FOI #519587 email]]
Sent: 13 September 2018 11:06
To: FOI
Subject: Freedom of Information request - Software
 
Dear Sheffield City Council,
 
Please could you provide the following information regarding your current
Software System:
1. What Software Systems are currently used by the Council for Planning,
Building control and Public Protection/Licencing/Environmental Health?
2. When does each contract expire ?
3. Do you have any planned upgrades of the software? If so, when?
4. How much does each system cost annually?
5. Are you planning to go to market for a different Software System? If
so, when?
6. How many users / licenses for each system do you have?
7. Who is the person responsible for your Software System? Please provide
full name, title and contact information if possible.
 
Yours faithfully,
 
Victoria Taylor
 
-------------------------------------------------------------------
 
Please use this email address for all replies to this request:
[4][FOI #519587 email]
 
Is [5][Sheffield City Council request email] the wrong address for Freedom of Information
requests to Sheffield City Council? If so, please contact us using this
form:
[6]https://www.whatdotheyknow.com/change_re...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...
 
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...
 
Please note that in some cases publication of requests and responses will
be delayed.
 
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
 
 

show quoted sections

Dear FOI,
My enquiry relates to the case management systems for the core services for Planning, Building Control, Environmental Health and Licensing.
Sorry for the confusion.

Yours sincerely,

Victoria Taylor

FOI, Sheffield City Council

Dear Victoria Taylor,
 
Thank you for your recent clarification for information relating to
Software systems for a range of Council services which we received on
20/09/18.
 
This has been logged as a Freedom of Information Request, and will be
dealt with under the Freedom of Information Act.  The reference number for
your request can be found above.
 
The Freedom of Information Act states that we must respond to you within
20 working days, therefore, you should expect to hear a response from us
by 15/10/18.
 
In the meantime, if you have any queries please, contact us at the email
address below.
 
Thank you.
 
Yours sincerely,
 
Sheffield City Council
PO Box 1283
Sheffield, S1 1UJ
Email: [1][Sheffield City Council request email]
P Please don't print this e-mail unless you really need to
 
 
_____________________________________________
From: Victoria Taylor
[[2]mailto:[FOI #519587 email]]
Sent: 20 September 2018 16:05
To: FOI
Subject: Re: Clarification Request – Freedom of Information Request –
Reference – FOI / 1035
 
Dear FOI,
My enquiry relates to the case management systems for the core services
for Planning, Building Control, Environmental Health and Licensing.
Sorry for the confusion.
 
Yours sincerely,
 
Victoria Taylor
 

show quoted sections

FOI, Sheffield City Council

Dear Ms Taylor
 
Re: Freedom of Information Request – Reference FOI 1035
 
Thank you for your recent request for information regarding Software
systems for a range of Council services which we received on 20/09/18.
 
Please find below, Sheffield City Council’s response to your request:
 
Planning Licensing and Enforcement
 

Contract Upgrade Planning to
System Supplier Expiry Planned Annual Cost go to Market Users
Date
Enterprise IDOX 2020 N/A £290K No 200+
Planning System Uniform
Public Rights of CAMS N/A Unknown £5916.00 Yes where 5+
Way appropriate
Building Pheonix
Standards Viewer N/A N/A N/A No N/A
(Historical )
Historical Exegesis Yes where
Buildings Sites HBMSR N/A N/A N/A appropriate 5+
and Monuments
Confirm 
Enquiries Pitney 2021 N/A N/A No N/A
Bowes
APP Environmental Civica N/A No £132000.00 Yes where 150
(Flare) appropriate
LalPac Licensing Idox 2021 No £20107.00 Yes where 20
appropriate

 
Person Responsible for Systems and Software: James Hird, Business
Improvement Manager.
 
Please note that procurement and tender opportunities will generally be
advertised as per the details available at:
[1]http://www.sheffield.gov.uk/content/shef...
 
I hope the information we have provided is of help to your enquiries.  If
you have any queries about this response, please do not hesitate to
contact us.
 
If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed.  You can ask for an
internal review by emailing [2][Sheffield City Council request email]. Internal review
requests should be submitted within 40 working days from the date of this
response.
 
If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioners Office. The Information
Commissioner can be contacted at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123
1113, or for further details see their website [3]www.ico.org.uk
 
Kind Regards,
 
Sheffield City Council
PO Box 1283
Sheffield, S1 1UJ
Email: [4][Sheffield City Council request email]
P Please don't print this e-mail unless you really need to
 
_____________________________________________

show quoted sections