Thank you for your e-mail requesting information under the Freedom of
Information Act 2000 / Environmental Information Regulations 2004.

We will proceed with the request which we received today. It is our
intention to have the information delivered to you as soon as possible
otherwise within the statutory 20 working days.

In consideration of the request, which may be subject to any exemptions/
exceptions the Council may rely on to refuse the request, some of which
are absolute and some of which only apply where the public interest in
maintaining the exemption/exception outweighs that in disclosing the
information.

Please note that should you be requesting information under the
Environmental Information Regulations although we provide free access to a
wide range of information through our website, access to any public
registers which we hold and for inspecting information at our offices, we
are allowed to charge you a reasonable fee for providing certain
information.  If applicable, we will issue you with a fee notice.  This
will detail the tasks involved in responding to the request, and
associated costs.  Further information is available on the EIR page of
Bedford Borough Council’s website at the following link:

[1]http://www.bedford.gov.uk/council_and_de...

Please note that once a response has been forwarded to you an anonymised
summary of all requests appear on the Bedford Borough website at the
following link:

[2]http://www.bedford.gov.uk/council_and_de...
Our current practise is that the information will be available to view on
the web for 2 years.

Any future correspondence you may have with the Council in relation to
this matter should be emailed to [3][Bedford Borough Council request email] .

Any emails containing personal or sensitive data will be sent as ‘secure
e-mails’.  In order for you to access a secure email you will be asked to
create an account and log into the Council’s secure e-mail reply service. 
If you do receive a secure email there will be instructions explaining how
to do this.

“Confidentiality: The information contained in this e-mail and any
attachment may be confidential and may contain legally privileged
information. It is intended only for the use of the named recipient. If
you are not the named recipient, please notify us immediately and delete
it from your system. In such an event, you should not disclose the
contents of this e-mail to any other person, or print it.”

References

Visible links
1. http://www.bedford.gov.uk/council_and_de...
2. http://www.bedford.gov.uk/council_and_de...
3. mailto:[Bedford Borough Council request email]

Bedford BC - OFFICIAL-Unsecure

Dear Victoria Taylor

Request pursuant to Freedom of Information Act 2000 – Request No.13042

I refer to your recent enquiry for information held by the Council under
the provisions of the Freedom of Information Act 2000 concerning software
systems. Under the provisions of the Freedom of Information Act, the
authority must state whether or not the information exists and I can
confirm that we do hold the information you requested which has been
answered below. 

Please find your request and our response below: 

1.    What Software Systems are currently used by the Council for
Planning, Building control and Public Protection/Licencing/Environmental
Health?

Directory Software System
Planning IDOX Uniform & Objective EDRMS
Building Control IDOX Uniform
Public Protection IDB & Civica (APP)
Environmental Health Civica (APP) & Objective EDRMS
Licensing Lalpac

2. When does each contract expire ?

Software System Contract Expiry Date
IDOX Uniform Rolling Contract
Objective EDRMS Rolling Contract
 Civica (APP)   31^st March 2019
IDB  Regional intelligence database fee for access payed
annually 
Lalpac  31^st March 2019 

3. Do you have any planned upgrades of the software? If so, when?

Software system Planned Software Updates
IDOX Uniform Recently had an application upgrade. Database being
upgraded September 2018.
Objective EDRMS No.
 Civica (APP)   No planned upgrade at present.
Not that we are aware of; this is something that we access
IDB  externally via the internet with upgrades etc. determined
and managed within the company.
Lalpac  No.

4. How much does each system cost annually?

Software System Cost per Year
IDOX Uniform £44,904.61 (annual maintenance)
Objective EDRMS £46,350 (annual maintenance)
IDB £1,600
Civica (APP) £26,823.61 (annual maintenance)
Licensing £12,050

5. Are you planning to go to market for a different Software System? If
so, when?

Software System Plans to change Software System
IDOX Uniform No
Objective EDRMS This system will be reviewed as part of the Digital
Operating Model - no timescale for the review currently
IDB No
Civica (APP) Tender/Rolling Contract
Licensing No

6. How many users / licenses for each system do you have?

Software System No. of Users/Licences 
IDOX Uniform 60.
Objective EDRMS 132 licences in Planning and 51 licences in Environmental
Health.
IDB Cost is not linked to number of users.
Civica (APP) 61.
Lalpac Approx 12.

7. Who is the person responsible for your Software System? Please provide
full name, title and contact information if possible.

Software System Person Responsible for the Software System
Rughbir Singh - Chief Officer for Technology
IDOX Uniform
[email address]
Rughbir Singh - Chief Officer for Technology
Objective EDRMS
[email address]
IDB Bedford Borough Council don’t manage this system, access
is managed Via EETSA Ltd.
Rughbir Singh - Chief Officer for Technology
Civica (APP)
[email address]
Lalpac Gill Anderson -  Manager for Registration & Land Chargers
[email address]

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder. For
further information regarding Re-use of Public Sector information please
see link below.

If for whatever reason you are unhappy with our response to your
application you are entitled to pursue any dissatisfaction through the
Council's Internal Review Procedure.  Pursuant to Section 17 (7) of the
Act the procedure provided by the Council for dealing with complaints
about the determination of this request for information is the Council’s
FOI Complaints Procedure, a copy of which can be obtained on request or is
set out at:

[1]http://www.bedford.gov.uk/council_and_de...

Yours sincerely

Andrea Bechtle

FOI & EIR Officer - Environment

Bedford Borough Council

Room 336, Borough Hall, Cauldwell Street, Bedford, MK429AP

(01234) 718243 (ext 47243)
‘Bedford Borough Council - Working with our partners to make the borough a
better place to live, work and visit.’

_____________________________________________

show quoted sections