Software

Victoria Taylor made this Freedom of Information request to Northumberland County Council

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The request was successful.

Victoria Taylor

Dear Northumberland County Council,

Please could you provide the following information regarding your current Software System:
1. What Software Systems are currently used by the Council for Planning, Building control and Public Protection
2. When does each contract expire ?
3. Do you have any planned upgrades of the software? If so, when?
4. How much does each system cost annually?
5. Are you planning to go to market for a different Software System? If so, when?
6. How many users / licenses of the system do you have at the council?
7. Who is the person responsible for your Software System? Please provide full name, title and contact information if possible.
Kind regards,
Victoria Taylor

Northumberland County Council

1 Attachment

Our Ref: 8991  

Dear Enquirer,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Please note, that due to the recent outbreak of Covid-19, there may be a
delay in responding to your request. We appreciate your patience at this
busy period.

Kind regards

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Northumberland County Council

1 Attachment

Our Ref: 8991   

Dear Enquirer,  
 
FREEDOM OF INFORMATION ACT REQUEST  
 
I refer to your Freedom of Information request in relation to Software.  
 
Right of Access  
 
Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled.  
 
(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and  
 
(b) if that is the case, to have that information communicated to him.  
 
The right is to obtain access to the information itself and not to the
document or record which contains it.  
 
The Act creates a general right of access to information held by public
authorities subject to various exemptions.  
 
Northumberland County Council confirms that it holds the information you
have requested, please see the following information in response.  
 
Q.1 What Software Systems are currently used by the Council for Planning,
Building control and Public Protection.  

A.1 Information Services:     

IDOX Products including;  

Public Access,   

Total Land Charges (TLC),   

Uniform,   

EDMS  

databases: Oracle,   

MSSQL and, increasingly PostgreSQL (open source)  

ESRI mapping products, perhaps slowly increasing use of QGIS (open
source) 

  

Planning:  

Uniform Database  

Idox Document Management system  

Exacom  

Public Access system - Idox  

Arc reader - GIS Constraints  

MS Access  

Office 365 Suite  

 

Public Protection (Env. Health & Licensing):  

Civica, including CFRMIS (Community Fire Risk Management Information
System);  

Hydra, MapInfo and CadCorp. 

  

Q.2 When does each contract expire?   

Planning:  

IDOX - Uniform etc. - 1 year renewal being put in place so maintenance
contract will expire 31st March 2022.   

ESRI - 16th Feb 2022  

  

Public Protection: 31st March 2021 

  

Q.3 Do you have any planned upgrades of the software? If so, when?  

A.3 Information Services: Yes, currently.  

Public Protection: No planned upgrades at present  
  

Q.4 How much does each system cost annually?  

Planning:  

IDOX Uniform - £37,173.44  

ESRI - £61,000 

Public Protection: 2021/22 new annual cost - £30,980.76  
  

Q.5 Are you planning to go to market for a different Software System? If
so, when?  

A.5 Information Services: No immediate plans.  

Public Protection: No  

  

Q.6 How many users / licenses of the system do you have at the council?  

A.6 Information Services: 100 licences for Uniform, expiring 31.05.2021  

Public Protection: 50 Licences for EH & Licensing but approximately 80
users  
  

Q.7 Who is the person responsible for your Software System? Please provide
full name, title and contact information if possible.  

A.7 Neil Arnold, Chief Information
Officer, [1][email address]  

Public Protection: Civica - Leslie Christer, Technical and Systems
Officer, [2][email address]  

  
Complaints  
 
If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office:  
 
Information Governance Office  
Northumberland County Council  
County Hall  
Morpeth  
NE61 2EF  
 
Email: [3][Northumberland County Council request email]  
 
Information Commissioner  
 
If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at:  
 
The Information Commissioner's Office  
Wycliffe House  
Water Lane  
Wilmslow  
Cheshire  
SK9 5AF  
 
Tel: 0303 123 1113  
Email: [4][email address]  
 
There is no charge for making an appeal.  
 
Yours faithfully  
 
FOI Coordinator – Central Team  
Information Governance Office  
Northumberland County Council  
County Hall  
Morpeth  
Northumberland  
NE61 2EF  
 
Tel: 0345 600 6400  
Email: [5][Northumberland County Council request email]  
Web: [6]http://www.northumberland.gov.uk 

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