Software

Response to this request is long overdue. By law, under all circumstances, Hyndburn Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Hyndburn Borough Council,

1. What Software Systems are currently used by the Council for
Planning, Land Charges, Building control and Public
Protection/Licencing/Environmental Health?

2. When does each contract expire ?

3. How much does each system cost annually?

4. Are you planning to go to market for a different Software System?
If so, when?

5. How many users / licenses for each system do you have?

6. Who is the person responsible for your Software System? Please
provide full name, title and contact information if possible.

Yours faithfully,

Victoria Taylor

foirequests, Hyndburn Borough Council

Dear Victoria Taylor,

Thank you for your e-mail requesting information under the Freedom of Information Act 2000. Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt or containing a reference to a third party.

For your information, the Act defines a number of exemptions which may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be Informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.

There may be a fee payable for 'reasonable disbursement' costs such as postage and photocopying. This will be considered and you will be informed if a fee is payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of the payment. If appropriate, the information may be provided in paper copy, normal font size. If you require alternative formats, e.g. language, audio, large print, etc. then please let me know.

If you have any queries or concerns then please contact
[Hyndburn Borough Council request email]

Yours sincerely,

FOI Co-ordinator
Hyndburn Borough Council