Social Services IT Solutions

The request was successful.

Dear Surrey County Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Mark Harwood

FOI, Surrey County Council

24th March 2014

Dear Mr Harwood

RE:  YOUR REQUEST REF NO. 10691 UNDER THE FREEDOM OF INFORMATION ACT 2000

Thank you for your request for information received on the 21st March
2014.  Your request reference is as above.

We will respond to your request promptly and in any event within 20
working days of the date of receipt of your request.  If you wish to
contact me to discuss the progress of your request, please use the contact
details given below and quote the reference number given above.

Yours sincerely

Mrs Melanie Swinfield
Services Support Officer
Legal and Democratic Services

tel: 0208 541 9046
Email: [Surrey County Council request email]

**************************************************

From:        Mark Harwood <[FOI #203237 email]>
To:        FOI requests at Surrey County Council <[Surrey County Council request email]>,
Date:        21/03/2014 16:31
Subject:        Freedom of Information request - Social Services IT
Solutions

Dear Surrey County Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Mark Harwood

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Wilmett Ovenstone, Surrey County Council

Dear Mr Mark Harwood

REQUEST 10691 UNDER THE FREEDOM OF INFORMATION ACT 2000

We have considered your request, which was:
Please answer the following questions:

• Who provides your IT social services solution for your Adults
 department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
 department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it  in-house or
some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

********************************************************************************************************************************
I enclose a copy of the information requested, it is correct at this point
in time,

• Who provides your IT social services solution for your Adults
 department? Northgate Information Solutions
• What is the cost of the associated contract? £131,435 per annum
• When is this contract due to expire? 30/10/2015

• Who provides your IT social services solution for your Children’s
 department? LiquidLogic Ltd
• What is the cost of the associated contract? £63,561 per annum
• When is this contract due to expire? 30/11/2014

• What do you use for your resource allocation system? (Is it in-house or
some other system?) in-house

• If applicable, what e-market place solution do you use? N/A

• If applicable, what call monitoring solution do you use? N/A

********************************************************************************************************************************
We supply this information based on your original request. Please do not
hesitate to contact me at the above email address if you have any queries
regarding the information enclosed.  Remember to quote the reference
number above in any future communications.

If you are unhappy with the handling of your request for information and
wish to make a complaint or request a review of our decision, in the first
instance you should contact the County Council, quoting your request
number given above, at:

Freedom of Information Officer
Surrey County Council
Legal & Democratic Services
County Hall
Penhryn Road
Kingston Upon Thames
Surrey
KT1 2DN
[Surrey County Council request email]

If you are not satisfied by the County Council’s response to your
complaint, you have the right to apply to the Information Commissioner for
a decision.  The Information Commissioner will normally expect you to have
exhausted our complaints procedure.  The Information Commissioner can be
contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely,

Wilmett Ovenstone (Miss)
IMT Principal Consultant
Business Services
SCC County Hall Room 157
Penrhyn Road
Kingston Upon Thames
KT1 2DW
Tel:0208 541 9725

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