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Social Services IT Solutions

Daniel Ball made this Freedom of Information request to North Tyneside Metropolitan Borough Council

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Dear North Tyneside Metropolitan Borough Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Daniel Ball

FOI Officer, North Tyneside Metropolitan Borough Council

Dear Daniel Ball,

 

FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION

 

In all further correspondence please quote our reference RFI 140311.
  Thank you for your request for information. 

 

Your request was received on 21/03/2014 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.  As required by
the legislation, the Council aims to answer your request promptly, but no
later than 20 working days after receipt.

 

As stated in the Information Commissioner’s guidance, Awareness Guidance
11 Time for Compliance, the 20 working day clock starts the day after the
Council received the request. This has been calculated to be 17/04/2014.
  

 

If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.

 

Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act.  This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead.  Any fees
that do apply must be paid before the information is processed and
released.

 

Please note that an anonymised copy of our response to your request will
be published in the Council’s Disclosure Log.  This is a record of all
responses to completed requests for information that the Council has
received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004 from 6 July 2009 onwards.

 

The Council’s Disclosure Log is available online at the following address:

 

[1]http://www.northtyneside.gov.uk/foi-disc...

 

If you have any queries in the meantime, please do not hesitate to contact
us.

 

 

From: Daniel Ball [mailto:[FOI #203024 email]]
Sent: 20 March 2014 16:46
To: FOI Officer
Subject: Freedom of Information request - Social Services IT Solutions
[Scanned]

 

Dear North Tyneside Metropolitan Borough Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Daniel Ball

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #203024 email]

Is [3][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
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If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

FOI Officer, North Tyneside Metropolitan Borough Council

1 Attachment

Dear Daniel Ball
 
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
 
In all further correspondence please quote our reference RFI 140311
 
Your request for information under the above legislation has now been
considered. Please see response attached.
 
Please note that an anonymised copy of this response will be published in
our Disclosure Log.
 
This is a record of responses to completed requests for information that
the Council has received and dealt with under the Freedom of Information
Act 2000 and Environmental Information Regulations 2004 from 6th July 2009
onwards. The Disclosure Log is available online at the following address:
 
[1]http://www.northtyneside.gov.uk/foi-disc...
 
I trust that this information answers your enquiry, but if you have any
further queries please do not hesitate to contact me.
 
If you are unhappy with the way the Council has handled your request, you
may ask for an internal review. Please contact the Information Governance
Team no later than 40 working days after the date of this letter, after
which time we will consider the matter closed.
 
Law and Governance
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY
 
e-mail [2][North Tyneside Council request email]
 
Further information is also available from the Information Commissioner
at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
[3]www.ico.gov.uk
Regards
Geoff Snary
Law and Governance
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY
Tel: 0191 643 2333
Fax: 0191 643 2451
 
 
 
This email and any attachment are intended solely for the addressee. It
may contain information or opinion which is strictly confidential or is
legally privileged. If you are not the intended recipient you should not
use, disclose, copy, print, distribute or otherwise rely upon the contents
of this email. If you have received this email in error please notify the
sender immediately by email and then permanently delete this email. This
email has been scanned for viruses and inappropriate content by Mimecast
Unified Email Management Services. North Tyneside Council does not
guarantee this email to be free of any viruses. It is the responsibility
of the recipient to ensure that this message and any attachments are virus
free. This e-mail may be automatically logged, monitored and/or recorded
for legal purposes.

References

Visible links
1. http://www.northtyneside.gov.uk/foi-disc...
2. mailto:[North Tyneside Council request email]
3. http://www.ico.gov.uk/

Dear FOI Officer,

please provide clear answers to the questions ask and do not send a link as this link does not work.

Thank you

Yours sincerely,

Daniel Ball

FOI Officer, North Tyneside Metropolitan Borough Council

Dear Mr Ball

 

Under the Freedom of Information Act information is exempt from disclosure
in answer to a request, under section 21, if it is reasonably accessible
to the applicant by other means.

 

Section 21 is an absolute exemption. This means that if the information is
reasonably accessible the Act requires the public body to apply it.

 

The information you request has been provided in answer to previous
requests, which have been published on the Council’s website, on the
disclosure log.

 

I have tried the link provided and it took me to the disclosure log. Once
at the disclosure log you need to search for the reference numbers given.

 

I provide the link again:

 

[1]http://www.northtyneside.gov.uk/foi-disc...

 

Regards

Geoff Snary
Law and Governance
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY

Tel: 0191 643 2333
Fax: 0191 643 2451

 

From: Daniel Ball [mailto:[FOI #203024 email]]
Sent: 24 April 2014 14:21
To: FOI Officer
Subject: Re: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION RFI
140311 [Scanned]

 

Dear FOI Officer,

please provide clear answers to the questions ask and do not send a link
as this link does not work.

Thank you

Yours sincerely,

Daniel Ball

show quoted sections

Dear FOI Officer,

unable to access the information clearly

Please provide details to the questions asked

Thank you

Yours sincerely,

Daniel Ball

FOI Officer, North Tyneside Metropolitan Borough Council

Dear Mr Ball

Services have confirmed that the information provided in the previous
Freedom of Information requests is correct and does asnwer your request
RFI 140311. As previously stated section 21 applies in this instance as
the information is accessible.The links provided do work and the previous
resposnes are accessible and correct.

If you are unhappy with the way the Council has dealt with your request
further informaiton is available from the Informaiton Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

[1]www.ico.gov.uk

Regards

Geoff Snary
Law and Governance
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY

Tel: 0191 643 2333
Fax: 0191 643 2451

 

From: Daniel Ball [mailto:[FOI #203024 email]]
Sent: 29 April 2014 10:43
To: FOI Officer
Subject: RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION RFI
140311 [Scanned]

 

Dear FOI Officer,

unable to access the information clearly

Please provide details to the questions asked

Thank you

Yours sincerely,

Daniel Ball

show quoted sections

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