Social Services IT Solutions

Daniel Ball made this Freedom of Information request to Neath Port Talbot County Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Neath Port Talbot Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Daniel Ball

Foi Team,

I confirm receipt of your Freedom of Information request received today, which has been forwarded to the relevant directorate for their attention.
 
FOI Team

show quoted sections

Ian John,

Dear Mr Ball

 

Please find below the response to your request for information under the
Freedom of Information Act 2000. 

 

If you are unhappy with the handling of your request and you wish to make
a complaint or request a review of the decision taken you should, in the
first instance, contact the Council at:

FoI Team

Civic Centre

Port Talbot

SA13 1PJ

If you are not satisfied with the response to your complaint you have the
right to appeal to the Information Commissioner at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

regards

Ian John

Records Management & Security Consultant

IT Division

 

 

--------------------------------------------------------------------------

From: Ali Forbes
Sent: 21 March 2014 12:45
To: [1][email address]
Subject: Freedom of Information Act - Action Request

IAN JOHN, you have been allocated by ALISON FORBES the following FOI
Request:-

Sender: Daniel Ball (ID:1519)

Sender Email: [2][FOI #203019 email]

Subject: Social Services IT Solutions

Content: Dear Neath Port Talbot Council, Please answer the following
questions:  

 

-  Who provides your IT social services solution for your Adults
department?  In-house developed solution

-  What is the cost of the associated contract?  N/A

-  When is this contract due to expire?  N/A

-  Who provides your IT social services solution for your Children's
department?  In-house developed solution

-  What is the cost of the associated contract?  N/A

-  When is this contract due to expire?  N/A

-  What do you use for your resource allocation system? (Is it in-house or
some other system?)  Resource allocation in respect of what? 

-  If applicable, what e-market place solution do you use?  N/A

-  If applicable, what call monitoring solution do you use?  N/A

 

 

 Yours faithfully, Daniel Ball

Date Received: 21/03/2014

To be Actioned By: 18/04/2014

Thanks, System Administrator.

If you have any queries regarding this email please contact FOI Team
(01639 763933 or 763932)
Alternatively, you can e-mail FOI Team: [3][email address]

References

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